Dunkin’ Donuts

This has to be the worst i have ever experienced! The drinks are usually almost tasteless and the indian guy at the drive tru is so freaking rude! He couldnt figure out how to use my free drink coupon and kept yelling INSUFFICIENT FUNDS and yelled at me to pay for the drink. Ive had my orders gotten wrong so many times but this is def the height and this will be the last time ill be here!

Restaurant review
I did not realize that there are still DD that are not open 24 hours. Coming from Chicago it was quite a surprise to find the location closed late on evening. I can honestly say that the other reviews are spot on. The parking lot was barren on a Sunday afternoon without a customer in sight. I came in with my DD birthday coupon for a free drink and purchased a few donuts to go. Buying the donuts was not any issue, but getting my coolatta took a bit of time. When I first tried to order the coolatta, they told me they could not make a coffee version which I did not care for anyways. They took my coupon without incident and then we waited for a few minutes as 3 of the employees were trying to figure out how to use the machine. The drink came out okay, but given the limited foot traffic at this location and the other issues with orders, I think I will pass on coming back here and try another DD.
Pros: If you like DD coffee and donuts, then you can’t go wrong. Large parking lot
Cons: Limited foot traffic which decreases the freshness of the donuts and everything else
Hidden deals:
Sign up for DD perks through the website to get a free any size drink on your birthday. Also if you download the app for your phone, you can get various coupons.
Health code rating: C. It looked clean to me but the health grade is a bit concerning.

The inside seemed clean and modern.
The service was fast and friendly.
Our drinks were made quickly and accurately.

This is a horrible DD. The only way you get your order right is if you go inside and walk them through exactly what you want. I made the mistake of going through drive-​thru and I ordered a large coffee, six donuts (2 chocolate, 2 sprinkled and 2 strawberry) and an orange juice. I pulled up and they gave me two chocolate milks, OJ and six donuts (2 chocolate — completely melted, 2 sprinkled and 2 honey glazed). And no, they didn’t mix my order up with someone else’s because I was the only one in the drive-​thru. I told them I didn’t want the chocolate milk and the ditzy woman took them back, and charged my card. She gave it back to me and said, «You can go now». I said that she still charged me for the chocolate milks… and I still didn’t have my coffee. She looked at me as if I was speaking Russian. Another guy came over and handed me cash for the difference… I didn’t realize my donuts were wrong until we got home… and my two year old started crying because she wanted a pink donut. Grrrrr… I’d avoid this place.

Been here a few times without incident, but my iced latte yesterday tasted sour as if it was made with expired milk. It’s the only time I’ve had a bad experience at this location but it is enough to keep me from returning.

Avoid the breakfast sandwiches. They are premade and nuked when ordered. They are chewy and gross!

The drinks here are not bad, but its hard to communicate with the people as they hardly speak english. Today we went there and ordered a small coolata and a medium iced coffee. The person who was taking our order could hardly under stand us when we said «Small» and gave us a large iced coffee instead of the medium we ordered. We are very disappointed with this experience.

I don’t normally review chains but you saved us this morning Dunkin Donuts! I wouldn’t think it would be so hard to find a coffee place in Champaign but it was for my sister and me and when we saw you right before we got on 74, we cheered! Quick drive through and tasty coffee for our long drive!