Chuparosas

Meb management recently took over the property from Allison Shelton in November and it has been nothing short of atrocious.
Let’s start with lease renewal… Because of it being a new management company, they are not honoring the rate increase cap that was in your previous rental agreement. We just got our renewal letter in the mail and our base rent is increasing $ 85 a month is we chose to renew for 12 months (the cap in our lease that they are not honoring was a max increase of $ 20 a month)
The new staff… The staff, both maintenance and front office can be seen riding around the property smoking in the golf carts. This becomes an issue when they then immediately come into your apartment to do maintenance and carry the cigarette snell in with them. You’ll notice the front office now drowns you with the smell of cigarettes when you walk in.
Work orders… The roof leaked back in early December causing water to gather in our ceiling, creating that bubbling effect, and leaking onto our carpet. They have fixed the roof, but have yet to come in and replace the section of drywall on the ceiling that was soaked (I am hoping it hasn’t developed mold!)
Overall, we have lived here 2 years and loved it sad to see Allison Shelton management go, we will absolutely be leaving this property and we recommend that you avoid it at all costs.

While living here, we highly enjoyed our apartment and the office staff was very friendly and professional. We never had any problems while living here. We had maintenance come in once, they arrived promptly, were very friendly and professional and got the job done! I also loved that they had events for the residents it feels like more of a community. Our first weekend there they had a barbecue on Friday night and we also went for a free tree painting session. The apartments are beautiful, the grounds always seemed perfectly clean to us… Except for the pollen of course, but that’s not anyone’s fault… It is located in a nice, clean, safe area and they still take the extra step to leave the gates closed throughout the day for added security. It feels very safe. The pool area is nice and always clean when we visit it. The gym is very nice and clean too. This is definitely a great place to live, so far it’s been our favorite apartment. Idk why there aren’t more positive reviews. Maybe negative people are more likely to write a review to complain? The only negative thing I can think of is the parking spaces are too small. The covered spaces were so tight that we parked our car at an uncovered spot.

We moved in with the understanding we would have two walls painted before move-​in. We made sure to clarify due to having two small infants. Our move in date came and nor only did we not have any walls painted, but there were several repairs that needed to be made, and the apartment walls/​blinds/​floors were so filthy it took us hours to scrub. We let the leasing office know and they said «that’s really strange.»
Every time anything has broken, we have notified maintenance right away (when you have two babies, you kinda have to) and there has never been a sense of urgency.
The staff is unpleasant and rude. A few weeks ago, I took my kids to the back pool only to find a rat floating in it. I called the office immediately and the woman said, «that’s so gross, I’ll send someone down there asap.» The rat was removed, but the pool was never drained. If you have dead rats in your pool, you drain and sterilize it. Period. Worst complex I’ve ever lived at. Ever!

Theres no many reasons I gave this place 1 star. I’ll start by saying the community is dirty, there is dog poop everywhere, trash, pollen, trees, all in the middle of your walk away, where are drive you have to swerve around Just to miss things. The maintenance men are extremely rude. Just about 3 weeks ago our guest bathroom was clogged. So we asked if someone could come fix it, the maintenance people replied «you have two bathrooms therefore its not an emergency and technically we are off» and left. That same day one of the neighbors called about algae growing inside the pool they replied «its clean enough» and went about there business. They have gave my boyfriend and i countless dirty looks and rude comments. They have cut my boyfriend off while driving in their golf carts. Last week my boyfriend axel broke while driving, so we had it towed to the apartments and parked it were no one parks. Yesterday we go to the car and there is a tow sticker on it, we called and the apartment they said its because it has been sitting there. I asked why did we get one and not the car next to ours that has spider webs growing pollen and trees stuck to it, its noticeable that the car doesn’t move. She told me they don’t have an answer for me and since we are moving next week it really doesn’t matter! I asked if there was a way or someone i can speak to about the situation and she told me no that the maintenance people are the ones who put the sticker on there and she refused to get ny questions answered just kept tell me your moving anyways! Thid goes back to the issue with the maintenance people, and they front desk to treat someone with so much disrespect is horrible. And now since i questioned the fact that we were the only one to receive a sticker they are now towing his car! We pay rent and take care of our home and space like any one else in this community and for them to treat ua different is shameful! And if one car gets it all the immobile cars should get it, especially the car next to ours. I’m glad to say we are moving out of here next week and honestly it couldn’t come fast enough!!!

Me and my bf love it here it’s quiet, safe and beautiful! We have been here almost 2 years we get our carpets cleaned with a Voucher from the office, the staff is always friendly when I go to pick up packages. The pool and gym are luxurious! And I get an awesome rate with my passport card!

I’d like to start off by saying that I really like living here. The apartment complex is well maintained, clean, and the staff is very friendly.
I currently rent an A3 floor plan, which is 1 bed/​1 bath and approximately 850 square feet not including the patio. The unit has a generously spacious kitchen with plenty of counter space and cabinets, a decently sized living room, and a huge bathroom. There is also a separate laundry room area that has a mini storage area. There is also extra storage on the large patio… and a computer desk with cabinets. A washer and dryer is included and there is a large shelving unit to store your detergent, bleach, etc. The bathroom has a large tub, medicine cabinet, and elongated toilet.
The walls and ceiling aren’t your typical apartment stark white; they’re a light brown and the molding is a darker brown. This adds a nice touch.
The grounds are very well maintained and super clean. The complex features a work out facility that’s open 24/​7, a movie theater that can be rented for a small fee, and a modern club house that can be rented for a fee as well. There are 2 pools that are heated to 80° in the winter, a playground for the children, and access to Chuparosas park, which is right behind the complex.
The complex is gated and residents receive a remote control upon signing the lease. I love this feature as it allows for convenient access to the fully gated complex. When I say fully gated, I mean that the gates aren’t open for a certain period of time… they are closed 24/​7, which allows for added security. I have lived at other places that say they’re gated but the gates are left wide open when the apartment office is open. Because of the way Chuparosas is situated, it allows for a truly gated community.
The staff is really nice as well. I have lived at placed where the staff is nice until you sign your lease… then they treat you like a slave. Not at Chuparosas! Every time I have gone into the office I’m greeted and helped with whatever I need.
I don’t think the units are overpriced for what you get and compared to other apartments in the area. They seem to be on par with the market.

They take a $ 100 deposit that they claim is tenant/​landlord law, then take 3 weeks to refund from their corporate office if you decide not to move in. The corporate office is a Phoenix based number so a refund should not take 3 weeks. Apartments are overpriced and not happy with the way management handled my situation.