San Palacio

I have no bad things to say about San Palacio. I moved here from Maryland about 4 months ago for my job and was sent on an apartment hunting trip in January. I met Brianna (moved to a different property) and Mary when checking out the property and fell in love instantly. My friend also lives in the complex and gave it rave reviews. Mary and Brianna were both very helpful with making the process simple and easy. I lived at home with my parents before moving out here (other than college for 4 yrs in VA) and they made sure I understood anything and everything about the policies and contract.
Now, to actually living here. When I showed up to move in, Brianna and Mary made sure everything was in line in the apartment and answered any questions I had. The apartment did not have lights on the ceiling fans and I was told there would be a charge to add them, but this fee was waived after a conversation or two! Also, the light was out in my fridge and balcony closet, but they had both fixed within 24 hrs… great start by the maintenance crew proving their reliability! My a/​c went out one day and I was unaware that this was an emergency service request that would have been fixed in hours. Mary sent me a follow up email first thing Sunday morning that someone would be out to fix it right away. They had someone there within 20 mins and my a/​c was back on in an hour. He also took the time to look at the fridge to make sure there were no leaks (previously had a problem with the ice machine) and fixed my screen door (had a slit in the corner that bugs would come through), all in one service request. Truly went above and beyond.
The complex as a whole? This apartment complex is truly a resort and not just an apartment complex. The grounds are very well taken care of, the gym is always kept clean and nice, the pool (although I have not used it, not a huge fan of swimming) is always busy and is in pristine condition. I have never once seen an apartment complex look like the photos put on their website. I had gone to other complexes in the area on my apartment hunting trip and found dirty pools, leaves everywhere, broken doors to amenities, etc. I have never once seen any of these issues with this apartment complex. Any family or friends that have visited have also noticed how well kept the complex is, friendly the staff is, and say how it looks more like a resort than anything.
The staff is AMAZING. I can’t stress that enough. Mary, Melissa, Tarin, and Ashley do an incredible job and have honestly become good friends. They always ask how I’m doing and I’ll occasionally go in asking about favorite restaurants and things to do and they’re always eager to give recommendations and chat.
One last thing, that I have not utilized because I prefer to go in and chat with the staff, is that they have just added an Amazon locker at the backside of the leasing office (outside of it) with 24 hr access to packages from Amazon! I’m pretty sure not many apartment complexes around have one of these.
So anyways, nothing but rave reviews from me about this apartment complex and I think I’ll be a little sad to move out in December when I purchase my 1^st house. Great job, San Palacio crew!

It’s very hard for me to give anything a 5 star review because I am very picky but the San Palacio team has definitely earned it. When I moved to AZ from TX I did not have time to come and view the property and Tarin was kind enough to spend time talking to me and sent me lots of pictures. When I arrived to the property I felt like I was pulling up to a resort. The pictures definitely do not lie. The pool is better than some swanky hotels that I have stayed at and even my out of town guests marvel at how this is the place that I get to call home. The grounds are maintained well and I always see our maintenance team on site, which is very nice. The amenities are great! I have never lived in a place with such a well equipped fitness area and a sauna, so that is a nice bonus. Most people that live in AZ, well at least the PHX area, know that the water is gross, but this property has a filtered water machine on site where you can get a gallon of water for 25 cents. Yay! Lastly, they offer fully equipped guests suites for your friends/​family to stay in when they come to visit. All of these things alone would have made me give the property 4 stars, but where the 5^th comes from is this absolutely incredible staff. The team in the office has taken the time to know my name and honestly have become friends. They all sign birthday cards for EACH resident. Not many employers do that, let alone an apartment complex. But they have worked hard for this to not be just any ol’ apartment complex and it shows. The team organizes events to bring the residents together, holds yoga classes, and so much more. From Tarin working extra hours to help me decide on this place to call home to Melissa and Mary always being in the office with such cheerful smiles and greetings to Nick and Gabriel, on the maintenance team, for taking care of any minor issues that I have had and asking if there was anything else they could assist me with. Being a customer service professional I expect a very high level of service anywhere I go and this team has not only delivered but they consistently go above and beyond the standard call of duty. The old saying is «You get what you pay for» and this is very true. Sure you could go to any Mark Taylor property or any other community and reside there, but you will not have the pleasure of knowing this team and living at this wonderful community. Thank you all for making my time in Arizona a wonderful and memorable experience. Whoever rents from here will not be disappointed! :) Job well done SP team.

I am a current resident at San Palacio and this has been one of the most awesome places I have ever been fortunate enough to live at. The staff is always ready to go above and beyond to make sure all my needs are taken care of. If I ever have any questions or problems they make sure to work with me all the way through until the issue is taken care of Follow Through to the Max! The maintenance team team work quickly to resolve any problems with the upmost professionalism. The amenities are top notch, always clean and the pool and gym are open 24 hrs a day which works great with my busy schedule. I’m so glad I have the good fortune to live at a place where the staff treat me as if I’m family. Other apartments just don’t compare, believe me I’ve looked! Here’s to many more years to come!

It’s a beautiful facility, the staff is friendly and helpful, and the apartment me and my roommate had is gorgeous.
The payment works by adding your utility bill to your base rent (that is a fixed number, but they use active building which gives a weird number you basically ignore. But you pay through active building, just a different amount than what’s actually posted on active building). It’s annoying that out of all my fiends living in apartment complexes nearby, we are the only ones who have to figure out our own rent month to month instead of just getting a bill.
That’s really my only complaint. The staff is friendly, maintenance is quick and the facility is beautiful. I just wish they would get their billing system fixed. Still, billing aside its a pretty great place. Quiet and friendly residents, security on site to make sure nothing insane goes down in the wee hours of the morning at the pool, pretty and well maintained place, friendly and helpful staff, quick fixes for any problems you may have, and a safe location :)

This is the best apartment complex in the county, hands down. If you are looking for a quiet place to live, convenient location, clean layouts, clean neighbors, and amazing customer service, look no further.
Melissa made the move super easy for me and is always ready to answer my million questions: D The pool area is like a resort and peaceful.
I’ve never been happier renting out an apartment in Arizona and recommend this place to anyone with full confidence!!!

Hands down the best complex I’ve ever lived in. The management was very polite and professional. The best part was how helpful and willing they were to help me take care of transitioning in and out of the complex.
While it might be considered on the pricier side it’s definitely worth the money. The complex is very clean and well kept, the gym is well stocked and maintained (saved me from having to get a gym membership), the pool/​common areas are very pleasant and well maintained.
The area is also great, right down the street from the highway, only a couple miles from the grocery store but still away from the hustle and bustle of Phoenix.

The ladies in the office at San Palacio were very friendly and helpful while i was looking at apartments in the area. They were the only group that called me back with answers to questions I had. Non of the other 6 or 7 complexes I looked at called me to give me an update. After most of the day looking at places I returned to San Palacio and finalized my apartment renting. I moved across country and all was ready for me when I arrived.
Since I have been living here the office personnel have been very helpful when I need help or answers. I would recommend this complex should you be looking for an apartment

Management office staff is rude, nice to you until they get you in there! went into my apartment without permission! some of the Tenants are shady too. Very expensive for apartment living.

My husband and I lived here from 2009 – 2010 so this may be a little dated. However, I can say with confidence that during this time period, this was a very nice apartment complex and we enjoyed living here.
Rent was very reasonable for such a nice area (hop, skip and a jump from Ocotillo.) Our apartment itself was lovely with upgraded appliances and a great kitchen. The two bedroom we were in was spacious, had great natural lighting and was overall very nice. I wasn’t a huge fan of their parking policy. We had one covered space and the other was a first come first serve. We didn’t take advantage of the amenities as often as we should have but when we did they were a reminder of the spoils of apartment living. San Palacio has a great pool with cabanas and tons of space in the immediate area. I enjoyed our time at this apartment complex and would recommend it to anyone looking for an apartment in Chandler.

I’ve lived at Mark Taylor properties for about five or six years now and I have to say, they have declined greatly in the last few years. When I first started living at my first MT property, the front office staff took the time to get to know you, knew you by name, kept abreast of any ongoing issues and were proactive about things.
Now, they really seem to be nothing more than shills for what Mark Taylor has become, reacting to issues only when implored to do so. Rent constantly goes up, even for those of us that have shown property loyalty years over. Additional «fees» are even being added on for services that you may or may not even use — either way you have to pay.
The only reason that I didn’t give them one star is because of the maintenance staff. They are what the front office staff used to be. Friendly, polite and very responsive to your problems. They, in fact, have a pretty similar opinion of the «front office» folks as I do. That is pretty telling.