Einstein Bros Bagels

Came in at 9:15 and they were out of practically EVERYTHING! I just wanted a half dozen bagels, which pretty much just turned into, I guess I’ll take that and that as they had 2 asiago’s, 0 everything and they didn’t even have the onion and chive CREAM CHEESE amongst many others. How does a bagel place have very limited CREAM CHEESE at 9 in the Morning. Spent $ 10 and change for my half dozen, noticed the dozen was advertised at $ 10.99, which they didnt tell me about, probably because they didnt want me clean them out! If you want a single bagel, they MIGHT have what you are looking for. Otherwise, I would go elsewhere.

Came in with a group of 13 people this morning and ordered as one order. The food was out in a timely manner — especially for a group of 13 people, plus the food was delicious. Very good bagels and very nice people working

I walked in and the first thing I noticed was the trash overflowing and balled up napkins on the floor. Walking past that I noticed not a single table had been wiped down as there were crumbs and leftover spinach sitting on top of them. The chairs were askew as if not one employee could take the time to walk the floor. I paid extra for additional toppings that I found were not added when I had left. I’ve never been influenced to write a review before but this experience was literally deserving of the scathing comment. Never going to this location again. The manager should be ashamed.

This location is awful. My husbands breakfast sandwich was cold. I was given the wrong bagel and it was stale. I specifically asked for no shmear and it was loaded with it. Do not recommend this location. It’s really not that hard to get a bagel order right but apparently this place can’t follow basic instructions.

Worst customer service I have EVER received. After the elderly couple ahead of me ordered (admittedly slowly), I got up to the counter where Josh greeted me, then told me to «hold on». That’s fine… except he then grabbed his drink and wandered over to the door, where he just sat down for a nice break. What? He couldn’t wait 40 seconds for his break?! There wasn’t even anybody behind me! I was baffled. The guy making the food had to yell at him to come help me after about 2 minutes of Josh and I exchanging glances. I’ve never even considered walking out of a place before today. I’ve received plenty of terrible customer service, but never have I experienced level of don’t-give-a-f**k Josh had today.
To top it off, I got back to work with my lunch only to find that I got the wrong food. Thanks, guys.

There’s clearly a reason this place has two stars. Customer service seriously sucks, aside from unfriendly and lack of personality and bad attitudes, they served us rotten vegetables on our bagels, approximately 3 little slimey cucumbers is not acceptable… and every table is dirty. I hope the management is paying attention, the parking lot is packed so it’s definitely not the location… it’s your employees.

Today I went to Einstein Bagels at Chandler to leave twice completely unsatisfied with both the service at the front, service in the store and level or quality of food provided.
I went in and ordered a bakers dozen of assorted variety, asked for them cut. Nothing else. Only to seem as if I was inconveniencing the lives of whomever was pushing the register for my order. I didn’t want anything hot, toasted or prepared because I simply wanted to do so myself. Well I get home, only to find 6 out of my 12 bagels destroyed in what was some failed attempt to place them in the box gently. Along with the oils completely soaking through to the others. The bagels were mangled and 100% unable to toast them of any sort. My specialty bagel sandwich was the same, «toasted» but cold and soggy.
I called the manager to express my situation and frustration of paying $ 30 on my breakfast between the bagels, schemers & sandwiches to be offered a fix when I come back in.
When I went back in with everything but the drinks, I couldn’t get the bagels I wanted. Not even plain. They weren’t available. Nor could I simply get a refund. So I’m out, you win Einstein Bagel of Chandler. A multi-​million dollar producing company got me, as I threw away my bagels in the store an walked out. I’m sure no one cared. They never do, there should be a level of customer service and pride in a persons position. Or at minimum, don’t get a job you’re gonna be complete unhappy with.

This bagel place is in such a good location and the staff is destroying it. I have been to this location so many times just because its the nearest place from my house and they mess up my order every single time. Today they reached the limit, I ordered a veggie hummus sandwich bagel to-​go. And guess what, I see there is absolutely no hummus in my sandwich !! how anyone can forgot putting hummus on a veggie hummus sandwich is plain beyond me! And since I was at work, I can’t go back again just to get it fixed. All i had was bagel and onions in them and literally nothing other than that :(
Also, they don’t give you any sides unless you explicitly ask for it ! The other day my colleague brought over three sandwiches and didn’t even know that they come with a side !
If I can deter even a single person from coming to this location, my last one hour of typing this review would be successful !

Terrible service, unfriendly employees. This location is always out of bagels and never apologize. I won’t be returning

All I wanted was a freaking bagel. I don’t mind waiting but I don’t want to be ignored. If you don’t want my money no problem I’ll take it elsewhere. This store clearly has a customer service
Issue that needs to be addressed.

This location sucks! The staff are incredibly slow and just can’t be bothered. Can I just say that I LOVE Einstein’s bagels — it is my all time favorite bagel and smoothie shop !!! This location is a huge disappointment. I will never go back to this location. Order a bagel and schmere and what felt like a life time pass before my bagel was done — I was the only one there and it took almost 10 mins — the two employees were too busy chatting with one another. I finally got my bagel and it was delish but I was too annoyed with the service to enjoy it. I then decided to get a drink before leaving. I stood at the register for almost 5 mins while the two young male employees where restocking the cold bar (a matter of a few feet from me) and would look up at me but NEVER offered to help or came over to take my order. I was dumbfounded. This place really needs an intervention. Wow! I finally just said OUT LOUD «I guess I will just not buy a drink» and went to leave. They looked right at me and did nothing so I left. It was so weird. VERY poor service. I am sad because I LOVE Einstein’s bagels. I hope this location closes so no one else has to deal with this type of experience.

Slowest service in Chandler. The last time I was there one person was in line ahead of me and it took 20 minutes to get my bagels.

I love Enstein’s! I go there almost everyday. The workers are very nice. The food is excellent!

Horrible service’!!! I love Einstein as a company but the customer service was not good at all! We went to go grab a bakers dozen for the first time … Cashier acted like she had no clue… Upon reading and grabbing two shears we noticed that one of the smears we loved wasn’t available so hubby asked if there was any more. Guy turns around and said yes in the freezer and didn’t offer to get us any or get someone … Upon checking out and paying the girl got our shmear but where was our box of bagels? She went to her co worker who finally got a box then he asks us what we want after waiting a while… We tell him and in the middle he paused to answer a customers question … Delaying our bagels for about 4 mins didn’t even apologize for the wait and interruption. We felt disrespected and did not feel like we were valued as customers … We then decided we would just grab a variety and just go … Horrible service and I’m not one to write reviews … The management needs to change … They are giving Einstein a bad name

I love Einstein’s! Always fresh and always fast. I usually have a cinnamon raisin bagel and strawberry banana smoothie. Kids order the cinnamon sugar with a strawberry banana smoothie. Husband loves their Sante Fe Turkey breakfast sandwich. This location is usually pretty busy but the seem to be quick with the orders.

Horrible customer service everytime. Rude and very slow. They are almost always out of several flavors of bagels, really is it that hard to figure out that people are going to order plain bagels everyday.

I don’t like giving negative reviews but this week really got under my skin.
I went twice in one week and both time they screwed up my order. The first time they forgot my bagels. The second, it was bad. I ordered a pretzel bagel, with veggie garden schmear, avocado and turkey. Sounds amazing, right? What I got instead was a pumpkin bagel. Talk about a disgusting mess. Sorry Einstein’s, I won’t be back for a while until you get your affairs in order.

Well I read the reviews before going and decided, it’s a bagel place, how can you mess that up?
I was kinda wrong.
I ordered two bagels toasted with smear and two iced coffees… The bagels came out and while the other cashier was making my drinks, he was intermittently taking other customers orders… So I got my bagels within 2 minutes and my drinks took about 8 minutes…
By the time I got to my bagel it was cold :(

Attaching picture. Cut was not even and there is a black edge on the bagel. The amount of cream cheese is extremely tiny. Would it kill them to put more than a tiny thin layer of creamcheese on the bagel. And cut it down the center straight. What else does a bagel place really have to do

So i’ve been here the past three Saturdays in a row and here’s what I noticed:
–The coffee is pipin’ hot and I LOVE that-​try the Vanilla Hazelnut. It gives Starbucks a run for it’s money.
–The service at this location is indeed slow. Would never go here if I was in a rush.
–Friendly service.
–There’s been a line after 9am on Saturdays that keeps the place hoppin’
–This location is right next to a Coffee Bean, who would go there when they can go to Einstein’s?