IHOP

My wife and I have visited this IHOP several time over the years. This is our 2^nd visit since the reopening post fire. Contrary to the health departments rating of EXCELLENT COMPLIANCE posted by the entrance, we found the cleanliness to be lacking. The floors in the dining area had grease in the grout. We had to sort through 10 service sets to find 2 usable. A stink bug joined us and dined on the syrup jars. We observed one waiter cleaning tables, or wiping off six with one rag, not even stopping to rinse the rag once.
Service was slow, taking 30min to serve breakfast. Food was ok but a bit greasy.
We attempted to get the managers attention several times. She appears to see us then turn and avoid us. I don’t think this IHOP will remain on our list to visit!

It’s sad that even though they rebuilt the place the service and food didn’t get better. Went in and ordered the potato soup. Came out cold. Sandwich was ok.. service… an older lady who seemed uncomfortable with working. If you’re craving I hop go to the one in kanawha city. You’ll be much happier.

Why is it that EVERY time I try to eat at an IHOP, something goes wrong?! I’m not even saying the same location screws up. Each location I go to screws up.
This location started with a hostess arguing with be about putting my infant in a high chair or booster… saying those were my only options… and I can’t have a booth with a high chair. Ummmm my infant can’t SIT UP! So she’s staying in her car seat, and can just be in her car seat on the booth next to me. She then says, but I CANT give you a booth with a high chair. A few more back and forth like this she rolls her eyes and begrudgingly gives us a booth… as she sees me place the carseat snugly in the bankette she then knows what I was trying to say.
Then we were greeted by an AMAZING waitress who was very sweet and accommodating. We were very quickly served our coffee and orange juice. She was patient in waiting for our orders. We waited for nearly an hour for our food. It was cold. My eggs were nearly raw, I didn’t eat them. I ordered over medium… which yes I know is considered «under cooked» but these were nasty… big clumps of raw snotty white. I like my whites cooked completely, with thick slightly runny yolk. My husband ordered over easy, and got very sick from them. Before anyone decided to cut into us for eating undercooked eggs… we eat them like this all the time at home, and never get sick… so it was the prep. They must’ve had a new cook in the back.
One thing that was really bothering me was how it seemed as though 90% of the wait staff was literally standing around doing nothing. People were needing refills, condiments, and just generally other things. Our waitress however was great, but I don’t remember her name.
I think that this experience has turned me off from I hop forever now. I can get pancakes at Denny’s…or support a local business. Although when you are 300miles from home, you go to the chains. You usually don’t see mom&pop places from the highway.
The stars are for the waitress… if it weren’t for her, I’d give 1… only because we have to give at least one.

Not real busy, but we waited 45 minutes for our food, because the kitchen was backed up? Can’t said the food was great either. Hair in one dish and an unexpected something crunchy in another. Lots of waitresses, not a lot of customers and a lot of dirty tables. Suggested to room was to cool to be comfortable and the hostess stated that she didn’t think so. Poor management.

Very good French toast and pancakes!!! Love the choice of syrups on the table! Prfer tthr butter pecan!!! Blueberry & strawberry a good mix too!!!

I’ve been sitting her for 45 minutes, I’ve watch 4 other tables come in and order after me, eat, and leave. I still do not have my food. I’m not impressed.