Pep Boys Auto Parts & Service

I came in for a routine oil change and inspection. I had an appointment I had scheduled about a week in advance. I came 20minutes early to the appointment. I sat down and waited for three hours. Then the desk person came out and told me they would be starting on my car next. So for THREE HOURS nothing had been happening. And no one told me about the expected delay. If I had known, I would have come back at another time when they could honor my appointment. Very disappointed today. Very unlike previous experiences here.

I am very upset, disappointed, and everything that comes along with that. On Monday, I took my car to this Pepboys for an oil change keeping in mind I trusted this place for years, as usually dropped it off. Well when I picked it up I noticed my car acting a little weird then normal it wasn’t running the same, but I was like maybe it’s just me. Today I noticed it more and my car shut completely off and then cranked back up. Well when I got home something said check your oil, low and behold there was NO OIL in my car the dipstick is dry as a bone… I am beyond ANGRY my engine could be messed up and the only thing they could say is oh call back in the morning at 7:30 what in the world. I have NO TRANSPORTATION!!!

This place is kind of odd but good if you are seeking a specific thing like seat covers for some fading seats like I was. Not much action in the parking lot and when I entered not really much going on inside. No one to ask what I wanted and no one at the cash register. Looked like someone working but kind of hanging out close enough if very important. Just not very good for customer service. I don’t want to compare but auto zone down the street is diametrically opposite. They not only show pretty good service but they also install many of the items that you buy but they carry less of the odd items and was pretty sure they would have a lesser inventory of seat covers if any so chose to go to Pep Boys instead. I got what I wanted but found it kind of hard to tell the differences and had no store help so I got some cheap ones and they will work for now. Will probably replace with better fitted ones. Will be back if need be but only because they have the right items, not the customer service.

I will never come here again. I stood at the Service counter with two employees (one named Anthony), who barely acknowledged my existence for 15 minutes before I left. It’s not hard to make a prospective customer feel welcomed at a minimum, and they failed completely. Thank you for wasting my time.

Very poor service, lousy service! Had customers backed up and the manager would not get off the phone and help out! Service person just mumbled what do you need with an attitude! Could not answer any questions, be ware!!!

The service is fast, but the customer’s lounge needs some renovation. No coffee or other drinks are available for customers.

I had never been to a pep boys before, just seen the commercials all the time. I needed some starter fluid and they were nearby so I stopped in. The selection of products ranged much wider than typical auto parts places I’ve been and the store was clean and well organized. The moment I walked in the door I was offered assistance and she knew exactly where to find the item I needed.
They also do full service repairs and have 4 or 5 bays on the side of the building… good to know. And they offer free wifi so bring your laptop and get your car worked on.

These guys were awesome! We had a left rear brake light that went out. The staff was helpful, and really friendly. They helped us change the light for free and also let us borrow a wrench because the light was glued in. They even gave us great advice on how to monitor the light since part of the plastic housing had melted. Wish I could give this place 6 stars!

I went to Pep Boys today for an oil change and had a pretty good experience. They’re open on Sunday, which is hugely convenient if you’re busy during the week at work or on Saturday (when everyone seems to suddenly need an oil change). You can also find coupons on their website to save you money.
Everything went well… they were really quick getting my car in and out and not packed on Sunday morning. I did a 4 star review because while it was great, the service really just didn’t «wow» me. It’s just an oil change, though, no big deal, I would definitely use them again.
As far as smoking by the entrance goes, there is now a designated «smoking area» behind the building for the workers. I’m not a fan of smoking at all, but at least they have done that rather than allowing them to smoke wherever they want. The magazines in the «comfort area» could use some upgrading, though.