Firestone Complete Auto Care

GREAT customer service. VERY quick with the repairs and they communicated with me while my car was in the shop to let me know what had to be done and how long it would take. I will definitely be taking my car there for future repairs. The team went above and beyond to make sure everything was done great with my car.

Took my truck to get a tuneup.$ 1,300.00 later my engine light went on. Said they could fix it for $ 539.00.$ 350.00 for parts. Manger told me to buy the parts. Which i did for $ 100.00. Took it back 1 week later They said the previous manger wasn’t there and they wouldn’t do the job. SO they were going to charge me 3x as much for parts. Shady business practices. check what they charge you for…

I have been going to this location for 100% of my car servicing for the past 6 years. The customer service is great. Definitely make an appointment. They get very busy.
They will make suggestions for further service and maintenance. I always ask, «Is this based on something you SAW or the mileage of the car?» And «Is this a NOW thing or can it wait until my next oil change?» Then I can make an informed decision. They are not nearly as solicitous as the dealer (because they don’t work on commission), so they won’t give you a guilt trip for choosing to delay a certain service.
Tip: Do get lifetime alignment if you plan to go back to firestone for every oil change. I get my wheels aligned every time I go and my tires last way longer.

AMAZING customer service! Store manager Kyle was very informative and professional (also very handsome). The service was quick and they don’t waste your time trying to talk you into a repair that is not necessary. I highly recommend this location.

STAY AWAY! STAY AWAY! STAY AWAY!
Every. Single. Time. Anyone in my family or I have taken our vehicles in to get work done, they do a horrible job, and then somehow something else goes wrong that hadn’t previously been wrong. One time our battery died magically because the workers left our lights on, so we got a free battery out of it. I guess I can commend them for realizing it was their fault and fixing it for free, but their way of business is to replace whatever needs to be replaced with crappy parts and they charge you an arm and a leg for it all.
This is absolutely the worst car shop in Charlotte.

Can’t believe I have to give one star. Went to have my vehicle inspected which isn’t a big issue at all. But man they wanted to gouge me for everything you could imagine. And asking me to replace my wiper blades because they would fail when I had just replaced them that morning.
I won’t be going back and I only went there because it was close and convenient.

This location does not know the meaning of customer service. I took my car to have a simple oil change and was told that they do not take walk ins after 3:00PM. I asked if I could make an appointment for an afternoon after I got off work and was told that I could not even make and appointment for an oil change after 3:00PM, but I could leave me car for the next day. I questioned this as many people work and have only one vehicle. I was told that they just had «too much traffic» at this location to take an appointment after 3:00PM. I called and spoke to someone in the main Firestone office who said that this was completely untrue and they would talk with this location and I should not have a problem the next time I tried to get my oil changed or make a late afternoon appointment, but the next time I tried nothing had changed. I guess this location only services those folks who don’t work, work from home or want to take time off from work to get their car serviced. The manager at the front desk told me it is unfair to his employees to take cars after 3:00PM. What about fair consumers. Sadly this location is the most convenient for me, but I will not be able to do business with them.

Ok so I must drop these guys down a star! I can only assume I didn’t notice this sooner due to all the rain we’ve been having but my car was leaking oil from the hood of of the car. I noticed as I was leaving work last night, so I called Firestone and headed over there. I was extremely upset when I was originally told on the phone the couldn’t look at it until the next day even thought they didn’t close for 2 hours. However I was visibly upset when I git there so they checked it out ASAP and discovered the technician hadn’t closed my oil cap. Seriously? Anyways they were nice about it and I kept my anger in check and everything was cleaned up and fixed. I also got a coupon for a free oil change although I’m unsure I want to use it lol. So I deduct one star for the incident and not two because once I got there they handled things very well.

Took Expedition in for inspection. Got the call that everything passed except for front ball joints… Cost??? $ 645!!! Ball joints from Autozone cost $ 34 each. I asked the mechanic doing the inspection how far out of spec the joints were… He couldn’t give me a spec… Only that in his opinion, it was too loose. I told them I would get the work done myself, citing the cost of the ball joints, to which he replied, «well, we’re not the lowest cost on the block.».
I got the joints replaced for ¹⁄₅ of the estimate from Firestone… And 2 mechanics that I went to both indicated they would not have failed the inspection for those joints.
So here is the point… My experience with this shop might be out of the ordinary, but it is the experience you dread when taking your automobile in for a mandated inspection. My advice is to get a second opinion when a shop like this springs something like this on you. Unfortunately, most people just pay the price and go on. If you are able to get a second opinion, I would encourage it.
The workers at this shop are friendly. Like I said, I hope my experience was an anomaly… But I won’t be back, even though the location is very convenient to where I live.
Btw… The truck passed inspection when I took it back in.

I initially spoke to Julie on the phone about a lifetime alignment. She provided me with a great price and very helpful information. I also spoke to the manager Charlie and explained how meticulous I was about my car. He completely understood and had confidence in his employees to perform my alignment without any issues. I came in Sunday and spoke to David who was extremely professional. The technician Scott educated me on the alignment specification and proved to be very knowledgeable. I would definitely recommend this location to anyone.

This location of Firestone is always busy. I have been here a couple of times for inspections but I don’t trust them to make car repairs. (They kind of have a bad reputation for trying to sell you repairs/​service that may not really be needed.) But, I think they are ok for doing inspections.
They are pretty slow, so I would recommend planning to leave your vehicle. Since its in the Arbo, there are plenty of restaurants & shops within walking distance to keep you busy while they get around to doing your inspection.