Firestone Complete Auto Care

I walked in and the woman at the counter was huffing and puffing and told me…“just wait a minute”. Keep in mind I was a good three feet from the counter not rushing her. I waited for five minutes patiently as she slammed the mouse up and down and banged on the keyboard. I figured if that’s her attitude and she is supposed to be the «face of the store» no thank you! Came to a little local run shop in Matthews and was in and out in no time. To top it off they were all very friendly.

I have never been to a more despicable dishonest establishment in my life. I get that girls sometimes get taken advantage of by auto guys and I always like to hope this isn’t true.
So I go in to get a new tire because I got a flat and they tell me I need an alignment, giving me a long explanation about it making sense so I get one.
Flash forward 7 months, I need 3 new tires. I go into the shop and they tell me once again I need a new alignment and that since its been over 6 months it’s not under warranty. Look I’m not an idiot I’ve been driving for 10
Years and I don’t drive in a way that has ever made me need an alignment so quickly. I told Ryan at the front desk that I thought I was duped and he said oh no no our tech so and so did it and he’s our lead guy. He knows better than anyone.
So I get my original paperwork and show it to a mechanic friend… My friend looks at the diagram and says wow your car was in spec the first time you got a tire. You never needed an alignment in the first place! Not only that… But they gave you your car back with the steer head adjusted perfectly but the back was completely out of spec!!! They made me spend unnecessary money and then made my car worse!!! My friend uses the same machines as this Firestone so he tells me specifically what to say to the guy.
Ryan then tells me that the reason my back was out of spec was because you can’t adjust Honda Accords without a shim (my friend told me this was a lie). I really really needed 1 of the tires replaced, so I had them do that 1 while deciding I would inconvenience myself and go get the other 2 at an honest shop then next week.
So an hour later, I get my car back with my new tire and Ryan says to me «good news, I was able to get you a new alignment under warranty». Well thanks jerk for never apologizing, making excuses for employees, and fixing something under warranty that never even needed fixing when you made me do it in the first place!!!
These are crooks. Stay away and go to Firestone in University City or Ballantyne. Several Great honest experiences at both. I go to these even though I live only 1 mile from this location.

First of all, I called and made an appointment here and they didn’t make note of it. Claimed I never called. When I showed them the call on my phone, they claimed it wasn’t their number. Then I called it, and they answered. Would’ve been hilarious if it hadn’t been so infuriating. They were replacing a flat on my car and told me it would take an hour. It took three hours. Finally, they quoted my husband a specific price and when I picked up the car, they tried to charge me an additional $ 50. When I repeated the information from my husband they quickly said «sure, we can do that» — as if they were doing me a favor. Overall — poor service, shady pricing, and dishonest workers.

The only place I take my vehicles for any type of service and inspection. Love these guys! True car guys!

I’ve been here twice for two separate repairs/​services. As with any large automotive chain, the prices are steep. Be sure to take a look at your itemized invoice. They like to add on hidden charges.
My biggest problem with this place, they are never close to finishing their work on time. If they tell you 30 minutes, it will take 3 hours. To rub salt on the wound, you look in the garage and no one is working. They sit around drinking in coffee most of the time.

Excellent service and friendly staff. Any of Firestones have not yet disappointed me ! Keep up the top notch customer service, mechanics and staff that you have !!!

These guys are the best. The two main guys they have in the back are great, they show me everything I need to know about my car and are always helpful.