Keffer Chrysler Jeep Dodge Ram

Just the worst customer service I have ever had after spending a large amount of money. My wife and I have bought 4 cars from this dealership over the course of the last 10 years, including 2 more in Nov. after we relocated back to the country. Of course you are lured in by their internet pricing and we got what we felt were decent deals on the two vehicles, but it is the service afterward that is reprehensible. One of the vehicles had a brake light on when I test drove it and needed repair prior to taking possession of the car. Two days later the car was ready and the light was off.
Well, December 30^th the light came back on. So I called to inquire with my salesperson (who knew the brake light was a repair when purchased and he just sold two cars to!) to see ONLY if it was something they would cover. He repeatedly came up with excuses and promises to return my call and never did. I finally got in touch with him again and politely explained that I realized it was the day before a holiday and was not expecting to get the vehicle in but needed to know if it was something they would take another look at. While explaining this to him, the salesperson just threw me on hold without saying anything! He clearly didn’t have time to deal with me and that is fine, just explain that, but the rudeness and disrespectful nature of this kid was unacceptable and as a result, I will now be a former customer for life.
Stay Away from this dealership! They don’t value your business nor even treat you like a decent human being!

2 Visits and still no rear brake light. Brought used Jeep Liberty recently purchased from Keffer in to dealership a week after we bought it for some minor repairs that were verbally committed to during sale. Wife requested the brake light get looked at and was told brake light was fixed. After leaving we realized it wasn’t fixed so we brought it again to have more work done to vehicle unrelated to brake light, but requested brake light get fixed. One fuel injector later, the brake is still not fixed. I called the dealer to see if they would stand behind what both daughter and wife requested and they had no record of it. Brought car home to change bulb myself. Evidently it’s not the bulb. I asked dealer who inspected the car to find out it was done internally before it could be sold. Somehow between the time it was inspected and sold to me the light quit working. Now I have to wait til the new year when the appropriate people return from vacation to verify what they may or may not remember.

Just beyond horrible service. Total misdiagnosis on my car, led to $ 900 of extra costs. Also, they said the would have washed my car and clean it. When I picked it up, it was still dirty and nothing was fixed. Then was out of vehicle, and they had zero loaner cars.
After their mistake they said they would pick me up as I had a very important meeting. They failed to pick me up in the morning.
Easily the worst experience I’ve ever had with a dealership.

Long story short: My car broke down on me out of no where after moving here from NY. This was stressful & I was also worried I wasn’t in the position to get approved for a car. With the help of Willie and Matt, not only were we approved, but they actually tried their best to get my monthly payments as low as possible. I’m takin back on some of the reviews on here because they all seem so negative. As soon as we walked into the dealership I felt comfortable and not pressured at all! I can’t thank them enough for everything they have done for me. They are a group of great people & I can’t wait to return for my first oil change. I love my 2016 Jeep!!!

I got here at 9:40 AM for a «Quick Lane» oil change. It is now 12:10PM, and still waiting. No one has checked on me or considered why I might be sitting here for almost three hours already. Well, if you are needing a place to hang out for free, and want to be sure that no one notices you or questions why you’re there, Keffer is certainly the place to go. What’s the point in buying a vehicle here if I can’t get an oil change at a decent time? I understand sometimes things get backed up, and I really do my best to be patient and understanding, but this is probably my fourth visit and it’s always the same. You guys either need to speed it up, or take the «Quick» off the sign. You can believe I’ll skip right past Keffer on my next vehicle purchase.
**Update**
I finally went out at about 12:20PM to ask for an update. Are you ready for this? The oil change hadn’t even been started. When I first arrived, my exact words to the employee managing the drive-​thru were, «Hi, I need an oil change. There’s also something strange with the brake pedal. Can you guys can look at it today, or do I need to make an appointment?» She directed me to speak to another employee about it, then to let her know how to proceed. So, the another employee discussed the issue with me and noted that a separate appointment would be best for taking a look at this issue. No problem. Directly following that discussion, and with both employees present, the original employee at the drive thru, who already knew i needed an oil change, verified with me that I still wanted the oil change. I even gave a physical thumbs up, meaning, «go ahead». I explicitly remember this conversation. So, fast forward almost 3 hours, when I came out to investigate the girl who I left the jeep with, who was told TWICE that I needed an oil change actually looked at me and said, «Sweetie, you were supposed to tell me what you wanted to do.» The look on her face told me she that she instantly knew what she’d forgotten when she saw me approaching her. Why not just apologize? *%*# happens, but don’t make it worse by blaming me! I sat in the waiting area for three hours, to then be told that it was somehow my fault because she happened to forget that I told her TWICE that I wanted the oil change TODAY.

9÷19÷15 2 weeks ago I went back to this dealership, which is where I purchased the car to have the check engine light looked at. I made an apt for 8 am and arrived 15 mins early. 2 hrs into sitting in the waiting area, I finally decided to get up and find out what was going on. Donnie who was the attendant on the account had not once come in to check on me or to keep me posted on what was going on. I located Donnie who said he would come see me shortly, he just needed to check on something and he would explain in detail what they found wrong with my car. I went back to the waiting area and sat for another 15 min. Finally I’d had enough. I got the attention of one girl who was too busy discussing the contents of someone’s car with another attendant and told her someone needs to let me know whats going on now, I stood out front in the drop off area for another 10 min. While standing there I overheard a manager telling another customer how «Your home and we take care of you here», upon hearing this I began to discuss how that statement was far from the truth and told him that I am 2 seconds from speaking to a manager. He made aware that he was a manager and that he wanted to know what the issue was. As I was beginning to explain my issue with lack of followup from Donnie or anyone on the findings of my car, Donnie walks up. The manager then asks in front of Donnie how long it took for someone to talk to me and I explained that I knew its busy but I have been here for 2 hrs with no one following up with me in regards to the status. He then looks at Donnie, says a half assessed sorry and then proceeds to his next customer. Donnie hands me my paper, never explained what the issue is and sends me in to check out.
Flash forward to today, I call the dealership to see if my part came in. I get transferred a total of 3 times. Finally I get to the parts department to find out that not only is my part in, but its been there since the 22^nd. Not one call was made to make me aware of this.
You should be ashamed of how you treat your customers and the lack of resolution that is offered from your managers. This is one dealership I would never recommend anyone to fall victim to.

Reason For Visit
Service
«Lazy slack axxxx giving consumers the run around»
First off! The receptionist, Sandy is unprofessional. Sandy transfers you without informing you first and doesn’t willingly give her name. I wonder why! Lol
Awesome customer service Sandy (in my sarcastic voice).
My car has been there twice. It turns off in the middle of traffic. They tell me they can’t fix it because they can’t duplicate the problem. I tell them to drive the car everyday for as least 20 min. so that it can do what it does to me.
They don’t! Went to get some items out of my car. It took them 30 min. to find the key. Sure you’re driving it!
Sharon Ader the rep. I was working with hung up on me. After I questioned the lame excuse she gave me in regards to ordering a part.
Anyway, they had my car for 2 wks. Found nothing… Ive had it back for 2 days… drove up the street to the store. Off again!
Nevertheless, I DO NOT recommend them for any service. Lazy staff and unprofessional.
Quick tip: For other 2010 Town and Country owners. I found out how to restart the car! Instead of waiting 45 min. for it to do it on its own.
SLIGHTLY LIFT THE RED CABLE CONNECTED TO THE BATTERY!
Turn the key and it restarts with no problem!
Now to see how to fix the problem.
How do you manufacture a car and not know how to fix it? SMH

Bought a used Jeep Wrangler here a few months back. Went through the usual negotiation process, landed on both a price and an interest rate of 1.9%, both of which were written on a little slip of paper ceremoniously by the «back office» sales guy and handed to me. From that point onward, things got slow. Really slow. It was 3 hours later and I’m still standing outside of the Finance office. He yells out the door to the salesman, asking whether I’m leasing or buying, because the salesman was supposed to run my credit report if I’m buying, but apparently never did. More delays. The salesman acts like he’s never sold a car in his life, and is confused about the process. I’m into my 4^th hour when I finally am signing the final loan paperwork. It says 4% interest, not the agreed upon 1.9%. I completely lose it, demand it be changed to 1.9% or I’m walking out. The Finance guy acts like I’m crazy, says «it’s what the computer spit out». I repeat again that I’m walking out if he doesn’t fix it. Reluctantly he figures out how to fix it, while mumbling something about «can’t believe I’m making a big deal out of $ 10 per month difference in payment». IT’S YOUR SALESMAN WHO MADE THIS COMMITMENT!!! Let’s see, $ 10 per month, 72 payments, $ 720. That’s real money for us commoners who work for a living. And we expect you to live up to the deal that was closed (even if it was 4 hours ago). Avoid this dealership like the plague.

Everything about this dealership is awful– I choose to use any other Jeep dealership in the state besides this one and I’ve given them many chances. Myself and my boyfriend have had horrible experiences here. Their salesmen are unprofessional and inconsiderate, they will completely try to RIP YOU OFF… I ended up buying my jeep in Hickory because I refused to work with these people and I got a way better deal than what they were telling me I could qualify for here. They were trying to talk me into everything I didn’t want, and talk me out of everything I did want. They are obviously not good at what they do. THEN I found myself here again with my new jeep, to address the multiple recalls which are covered by the manufacturer so I knew they wouldn’t cost me a thing, and honestly didn’t care which service department addressed them (this is closest to my house as well). Their service department was just as terrible as their salesmen are. First of all, I has several questions about my jeep, (updating the navigation system, etc. not unusual questions) and they didn’t know the answer to any of my questions. Wait? Isn’t this THE JEEP DEALERSHIP? If they don’t know anything about jeeps than who the heck does? So, needless to say, they were never able to answer my questions, even when I re-​asked on the day of and when picking up my car to see if they had found out from elsewhere about my inquiries while I was gone– nope. THEN they didn’t even call me when my car was ready, I waited all day and had to call them right before they closed to ensure it was ready and I could pick it up. They told my bf on the phone that they found a little seal that was leaking in the steering rack and had to fix that, they said it was no big deal and they topped it off for me, then when I was there in person to pick the vehicle up the SAME service guy who was on the phone told ME that the entire steering rack needed to be replaced and it was going to cost me a couple grand, it’s a brand new jeep and the first warranty JUST ran up before they magically found this issue. I don’t trust a word they say, so I took it to have a second and third opinion after monitoring the rack myself with a cardboard box in the driveway to see if anything was ever leaking– after weeks, nothing ever leaked out, and no one else could find any problems with the steering rack, or the car at all. So they completely made up an issue and tried to have me fix it there on the spot, and pay them 2,000 dollars. They also told my bf his jeep wrangler needed a NEW TRANSMISSION when he took it in there and the dealership in Gastonia literally laughed when he told them that, bc the actual repair needed was very small and insignificant/​inexpensive. Consider yourself WARNED on this one, I never write bad reviews but they are seriously the WORST.

I noticed my car was Jeep was getting close to 30k miles so I came in mid-​July for the 32k mile checkup listed in my Jeep’s manual. I went on
to get an idea of how much the service would cost. The site said anywhere between $ 215-​$ 306. I told them in addition to what’s listed in the 32k mile service schedule, I wanted a tire looked at (leaked air) and my brake pads checked because they squeal when I slow down.
After my car was serviced, I was presented a bill for $ 750. I must have been in shock until I left the dealership because I didn’t realize how badly I was ripped off. When I got home I called in asking about the price and someone in the service department explained that they forgot to reprice something, and they were going to refund me the difference of $ 120. I was very appreciative that they were able to do so however $ 630 for a 32k mile checkup STILL sounded pricey. I looked at the invoice and found out that the work that was done was the 64k mile checkup, not the 32k mile checkup I’d asked for. I was able to verify this with a 2 family friends, 1 whom owns a Jeep dealership back home and the other whom of which is the service manager at that same Jeep dealership.
I was finally able to get a hold of one of the service managers and they said that they did the additional work because «you can’t always go by what’s in the book» because cars wear and tear differently in different environments so they went ahead and performed the other services. I completely understand that however NOBODY told me they were doing that work, and more importantly WHY they were doing that work. The work on the transmission listed in the 64k mile checkup is what cost so much more. The service manager acknowledged fault in how their service team handled my situation.
Therefore I’d asked to be refunded for the work nobody told me about and finally after speaking with a service manager for a couple weeks they agreed to figure out the total and I’d be sent a check.
It’s now been over a week since speaking with/​hearing from that service manager and I’m still out a few hundred bucks because of their lack of communication.
I’ve never purchased a car from their sales department so I can’t speak on the dealership as a WHOLE, but I’ll never take my Jeep there for service again. Oh and my brakes are still squealing…

UPDATE: Today I brought my vehicle in for another recall to be serviced. When I get in my car after it has been serviced, there are greasy hand prints in the middle console, a chick-​fil-​A straw wrapper on the floor USED napkins in the cup holders and crumbs of chicken batter all over the front seat. I went inside to tell the service department that someone had obviously taken my car out to lunch and was told that I was mistaken and that there is no possible way there were crumbs in my car, and they are not sure how the napkins, grease prints and wrappers got in there. The service tech came out and told me that I must have been mistaken and that those were not crumbs but pieces of rubber from the repair. I went back to the vehicle and scooped up BOTH crumbs from his lunch AND pieces of rubber to show I know the difference.
I am irate that not only was my vehicle used to go to lunch but was ate in, but also that they think I am so ignorant to believe they did not eat in my vehicle. I was not apologized to and no ownership of this action was taken at all. I did receive a free voucher for a car wash. The last dealership I used would wash your car every time it was brought to the dealership for any reason so this does not appease me.

Please do not get robbed by bringing your vehicle here for car repair. My husband and I made that mistake and ended up with a bill over $ 4000!!!

Baught my 2014 jeep wrangler here. Great staff and very helpful experience. Scoop your jeep up here!

**Added to current location since they apparently changed addresses and I feel the public should be aware.**
I went there to buy a new JEEP as mine was getting up in age and needed a few thousand worth of work done that I felt was better sunk into a down payment. Honestly it’s out of my own sense of convenience that I now am stuck in this mess. It is the closest one to me and I was sucked in with a multi year service deal from the dealership. Now I dislike the dealership but I can dislike them as I get my car serviced for the next two years ahhahahahahha (crying inside)…
I walked in there on two occassions, both on the weekend being a busy businesswoman. And both experiences were the same as I had the same salesman each time. It just took time to make the deal and I had strategy, yeah strategy. I felt like the entire time I was being a bother to my salesman because he was too busy from start of negotiations past through to having to deal with them after the purchase. I also felt like the entire staff wasn’t very competent on the entire product line from the cars to the add ons. Repeatedly they told me they figured things came standard but wasn’t sure, or that if so things could always be ordered. Then to make it more frustraing they also tried to tell me they didn’t make or didn’t have items that we had negotiated within the purchase price. I was even able to pull up items online myself through JEEP that they’ve told me isn’t sold anymore or isn’t on the 2012 models at all. One of which was very clearly an item on the floor model, therefore still around, so they actually took that piece and put it in my car since they couldn’t find any other one apparently.
Overall, they are telling me they will remedy the situation fully, which I feel they may, but I’ve spent too much time trying to get things done and have been extremely frustrated the entire time. It’s like pulling teeth when I was the one who just spent a very large amount of money and they should be taking care of me within reasonable time frames and with proper service. One top of it, each time they say they will do something I’ve had to either call everyday to check when they said they would call or when they do do it, they do it only partially correct. They say, we’ll deliver it right too you, then, oh, we’re just too busy to deliver now can you come pick it up. Or it’ll be here tomorrow and still tomorrow they don’t even call to let me know anything. Then it’s in still days later. Or they bring me something after much angry voice talk over the phone and it’s not correct. Or even now they can’t bring it to me because they realize they need a few special tools so I have to come in to the dealership.
In summary… just a bunch of broken promises, frustration every time I deal with them and still waiting on full delivery of goods and service… I didn’t realize this was going to be a lifetime movie emotionally abusive relationship. I would’ve just gone to a bar somewhere and found me a rich, unstable man so at least I’d get a bit more out of the situation and get the car for free. If things change on the dealers end and they get counseling… I’ll update my review.

Called this location to verify hours for oil change & tire rotation the older lady who answers the local line stated she was unsure, transferred the call without any indication to me I was being transferred. Spoke with the same rude lady back in April when attempting to schedule an appointment for a recall!!! She stated on the call in April she wasn’t aware because she didn’t work in that department.
However when I went in to get the services the staff was great & friendly!
The cashier was very nice!!!