McDonald’s

The worst experience ever, now granted its a fast food restaurant but when the manager is clearly racist and rude to me for just placing my order because she wants to sit down and eat her own food it’s highly annoying. And unprofessional. Her shirt is untucked no name tag and proceeds to yell across the restaurant while sitting down eating her food (yes full mouth of food while screaming orders at co workers) oh and I’m sure she’s on the clock. I will never come back to this location again I’d rather drive the extra miles to get better customer service. It’s a shame McDonalds is allowing such a unprofessional nasty person to run and ruin there company name. This location is two blocks from my house like I said I’ll pay the extra money in gas to avoid the constant rude customer service of this woman. This is not the first time this same manger was rude and racist towards me. I might add how she had a line full of customers and proceeded to ask a co workers cousin if he needed to be helped putting priority of someone not buying anything over paying customers. The food quality was garbage she undercooked the hash browns as well. Again I will NOT be returning. Incurious as to how this woman even got the management position since this seems like her MO. Wish I could give NO STARS

The associates are slow and rude. One time I ordered a bacon ranch salad with ranch dressing, got home, they gave me some north western I don’t even know what it was crap. Go back ask politely for a packet of salad ranch dressing, because «you gave me the wrong one I requested». She says «what kind of dressing did we give you?» I said «ma’am idk it was not ranch though» so she tries to give me ranch dipping sauce and the manager finally hands me the dressing I want. I just felt like I was being questioned. I do not need free packets of dressing, but I do want the kind I ordered. On several occasions before and after this incident I have experienced slow service, incorrect orders given to me, and extremely poor customer service. They should have people with some decency working there. I know it’s McDonalds but as Si would say, good-​NESS!

First of all… this location is NOT in Ballantyne. It is in Pineville hence why I think the service is of poor quality. I live in Pineville (actually, about a mile & a half from this location) however, I would rather drive to the Rea Rd. location as they know how to treat their customers! Of course, any fast food place is «dog food» as my boyfriend likes to call it. They can’t get the iced coffee right, they would rather stand around & either twiddle their thumbs or talk to their friend that just walked in, INSTEAD of taking your order, making you have to wait in a long line (not fun if you have kids… trust me, been there done that). My advice… if you have no other alternative but to go to this location due to being low on gas or what may have you stay home & make a meal or, if you can afford the drive, ACTUALLY go to the REAL Ballantyne area… yes, there, you may have to deal with some snobs, but I would rather deal with the occasional «snob» than deal with poor service.

This location is pretty much an accurate reflection of most of the MdDonalds in South Charlotte. The associates are rude, the management is indifferent, the orders are wrong 80% of the time, and above all no one cares… If you want the wrong order, old old coffee, and drive through people who are more interested in texting and talking to the guy in the back go to this location…

This location isn’t consistent.
Sometimes our service/​order filled/​etc. will be perfect.
Other times… it leaves a bad taste in our mouth when we’re driving away
There is one lady that works at the drive thru that is so rude. I can’t stand it.
When we ask for condiments (ketchup or honey mustard. whatever) she always looks at us like we are aliens and gives us ONE. There are two of us and I’d like more than one packet of ketchup for my fries. And then when we ask for more than one she rolls her eyes and makes it a big deal. I’m not asking you to stock my refridgerator up… I just want to eat my fries with a couple packets of ketchup, preciate it.
The other morning they forgot my whole order and my boyfriend had to go back and get it.
I’m not a fan. If they were not so convenient then I’d probably never go back… but they’re so damn close.