Trek Bike Store of Charlotte

I’ve been riding bikes for 20 years. This is the BEST EXPERIENCE I’VE EVER HAD. Yes, they fixed the mechanical issue I identified at good price. But they found some issues I had no idea about. The found them, called the manufacturers of the substandard parts and got them replaced. In the end they treated my bike like it was their own. I got literally 10X back in value that I paid for the original issue. This is my, hands down, one stop, go to, trusted bike source FOREVER.

Matt Rossman was very helpful and professional. He helped my buddy get his bike back into shape so he could have transportation to work. My buddy was in a financial bind and he put together some budget friendly options to take care of the most pressing needs. Will totally come back because of Matt’s service and expertise.

Went for some repairs on a second hand boy’s bike and was immediately assisted by two friendly staff members. They were willing to make the repairs to the bike, but were honest about the condition of it and the cost. After weighing my options, I decided it wasn’t worth it to dump money into a bike that my kid will likely grow out of very soon (side note: 12 year olds should NOT have nice things — they grow WAY TOO FAST!). Here’s the fun part — they partner with a local organization that collects unwanted bikes for disadvantaged children, but for the child to get the bike the kids have to learn how to make the repairs themselves in order to earn the free bike. I’m all in! I have another bike at home that I’ll also be donating (tax deductible) when I come back to shop for an upgraded boy’s bike.

Customer service at its BEST… We were immediately greeted upon entering rolling my daughter Mongoose element to the repair station in the back of the store. As we passed by bikes ranging in price from $ 1,000 to $ 4,500 I was nervous about stopping in to have repair work done on my daughter bike so I started asking my husband why did he bring me to this expensive shop for minor work.
Josh was the repair guy who quickly grabbed the bike and put it up on the assessment rack. He began assessing and got a call and began to multi task while the hubby and I along with our son waited. He then apologized for the wait due to his call (we only were there for 8 minutes).
Basically Josh propped our daughter bike up and fixed it and once done we asked for the bill and he politely said «no charge». We always pay for our services so my husband went back and forth with him trying to hand him money and he smiled and said «No worries» so we offered to bring him lunch one day and he agreed.
Unfortunately two weeks later we returned with lunch for him and was informed that he relocated with his wife for a job offered she received in VA ;-(Happy for him but Sad we couldn’t feed him at least.

If you need a bicycle mechanic ask for Francisco.
Francisco used to be a try sports in South Park and i’m glad to announce he is now at the trek store near Ballantyne. It makes it a lot easier to get in my bicycle equipment so we can fix it with his top notch skills. Francisco has skills mad bicycle skills.

Went to shop for a new bike after about 12 or 13 years on my old one. I had done a lot of online research and even visited bike shops while out of town of many different makes and models. The team at this store showed me some options and offered a competitive price on a 2015 model Stache 8. They adjusted the fork settings and air, installed my pedals, set the tire pressure and gave the bike a once over before I put in on my bike rack and went directly over to the whitewater center to ride. It felt as good as I had hoped it would. Thanks everybody, you all were helpful and your guidance has provided me with a bike that I really enjoy!

I bought a cheap bike from a chain store being my first bike and all. I really like the bike but the bike tire kept busting for no apparent reason. The chain store just kept replacing it with the same tube and the problem kept occurring. Took it here frustrated, just wanting to ride without a tire blowing, and they replaced it with the correct tube and explained why it kept happening. Has been good so far for several rides. Was in and out in 10 minutes and was quite cheaper than I expected. Very helpful!

Can’t say enough good things about this place! After buying a bike from a surplus warehouse and spending far more than the 45 minutes estimated to connect the brakes I brought my bike here. Off the bat they charged less than half of the advertised $ 40 on their website when I dropped it off. When I picked it up they had set up the brakes, inflated the tires and straightened the front tire (that may have been bent while I was wrestling with the brake system earlier) all free of charge. Really nice guys! I will definitely be bringing my bike here for all future anticipated problems!

My first visit to this store (I was bringing in a bike for a friend, and the shop he generally used had gone out of business) and the staff couldn’t have been more friendly and helpful. They were happy to unload the bike from my car, and had the tire fixed in less than 15 minutes for a great price. I asked them to take a look at the rear tire too (my friend told me that if it needed to be replaced to go ahead and do it) and Alex said it did not need to be replaced, the bike was in great shape and recommended at the end of the riding season to bring it in for a «tune up». He then cheerfully loaded the bike back into the car for me. A great experience, and I highly recommend this shop to anyone in need of bike repair (or a new bike!)

This store has great service! They even have a trade in program. I recommend this store to all of my cycle buddies!

All of the staff we spoke to today we’re helpful and are very knowledgable. Ang was awesome! No-​pressure to buy. Lots of conversation about the type of riding we were planning to do and physical issues we were being mindful of (lumbar/​lower vertebrae issues). Prices are on-​par for the types of bikes they carry. There are plenty of accessories (helmets, bells, shorts, water bottles, etc.). The parking lot is a great area to test out the bikes and see what works best for you or your little ones (yes, they have kids bikes).
(Update: 1 week later) My husband has been loving his bike! My bike, however, was supposed to be in from the California warehouse on Thurs. Ang was great and called to tell me that not only was my bike not in, but they had no info on when it would be in. She offered to put me on a woman’s model if I wanted to ride sooner rather than later, but I opted to wait for my bike. As irked as I am of not having my bike, I really appreciated the call and the fact that there was no bullshitting or beating around the bush.