Ulta

I shudder every time my niece wants to go to Ulta. I’ll still take her and buy what she wants, but I take her to get the really good stuff at MAC or Sephora first. Ulta has a problem with the employees having any product knowledge. One girl who was checking us out had drag queen makeup worthy of a Vegas night club act. She was nice enough and disclosed that even though she was promised full time, she got less than 10 hours a week and made barely above minimum wage. The store itself is a wreck and no two employees have the same answer to basic questions, like «what time does the store open?». Apparently this is just a terrible company who preys on young employees, not even paying them holiday pay on holidays that they are required to work. I have vowed to not give another dime to this wal-​mart of beauty until they get some morals and treat their employees better. Next time that you are in there, check amazon prices against Ulta’s. You will be astounded.

Unlike previous reviews, I’ve never had an issue with this paricular Ulta, and I’ve been to many of them. When I need assistance, I get help immediately. I’ve been to this location several times and have been helped every time i needed it. I recently returned an item with no issues. As far as stock goes, ALL ultas stock is hit or miss. A lot of the times it isn’t Ulta, but the item has been discontinued by the company. If you ask why they don’t have a particular item, they will gladly tell you why.
Is this the best Ulta I’ve ever been to? No. Is this the worst Ulta ever? Not even close.

I came in on a Friday night w my mum with a picture of a makeup look I desired and requested help from a black lady who was management. I’d recently purchased tarte base from ulta bc they had no one willing to do a color match and application and the product dried my skin so bad it was peeling. Such poor customer service and general lack of care, we packed up and went to sephora where they did a professional color match with a piece of technology like a camera. The lady took personal attention and not only showed me products for my skin type but also showed application. We spent over 400 bucks in product skin care and brushes. Too bad so sad Ulta but customer service still matters to some.

If you’re looking for a nice person to talk to, then go ahead and go, but…
If you’re going to get your nails done here… DON’T!
They don’t have an actual nail artist and she doesn’t know what she’s doing. She didn’t cure my gel nails (which are supposed to last for 2 weeks) and now my gel nail polish is coming off! It’s been only 4 DAYS! I paid $ 25 (plus tip) for a CRAP job. Hugest waste of money and disappointment. Some of the nails weren’t even smooth! I will NEVER go here again for anything but retail. If you’re going to advertise, then make sure you have someone there who was trained (properly) in that trade! UGH!