T-Mobile

When I went there to upgrade my phone about 4 months ago they were very helpful, I up graded to the iPhone 5s from a htc radar. I am going back to get my iPhone 6Plus.

DO NOT GO HERE! Terrible customer service. There were two guys working and they both were making it very obvious that they didn’t want to be there helping customers. They tossed products across the counter to each other (one of the customers wanted to buy a charger, so one associate grabbed it off the wall and threw it at the other associate. It hit the computer and then onto the floor. Instead of getting a new one for the customer he proceeded to check him out with the product that had been tossed around.) The associates complained about not wanting to stand and just displayed horrible customer service in front of customers. I ended up leaving after waiting forever and purchased what I needed at the Metro store next door.

Worst customer service ANYWHERE!!! Four people are waiting in line while three associates are helping other customers. When the first (male) associate finishes with his customer, customer #1 from the line walks up to him. Associate apparently gets a call on his headset and walks in the back room giving no explanation to customer #1. At that point customer #2 gets service by next available female associate (neither realized customer #1 was standing to the side without being helped – understandable mistake.) I’m in line still, customer #3 when customer #4 walks in the store. The third associate (also female), still helping her customer asks customer #4 if she can help her! WHAT??? What about us still waiting in line??? At the same time, male associate that took the call comes out from the back room with a ladder and lightbulbs, saying if he didn’t do it now, he’d never get to it??? Customer #1 is STILL waiting at his resister for him to come back! What the heck is going on in this store??? I lost it! I started screaming that I couldn’t believe what I was seeing! Since when is the last person in the door the next person waited on and WHO would leave a line of customers trying to check-​out of your store to change lightbulbs in the day time??? What a joke! I will never return to T-​Mobile in Chelsea, MA and I suggest you don’t either! There are NO customer service skills in that store!

This place sucks, people here look like they’re on something. Went in to get a new line and felt like no one was helping me, so i left and went to the mall. Never coming here again!

What a great new store! I walked in an was greeted right away. Rosily was helpful and answered all of my questions. I ended up getting a new Mytouch. He walked me through the set up and use of my phone. The next day he even called to see if I had any more questions. I will only shop at this TMobile store from now on.