Opticians 3

Best place ever! I like the doctor and the lady that made the glasses for me.

I have always thought that Vizio had the corner of the fashion hungry eyeglass frames. But, no. They do not. I was floored when I went into Opticians3 at Chestnut Hill Mall. Marlen waited on me and was as hospitable and customer friendly, knowledgeable and honest as anyone I have dealt with anywhere else. I was not ignored in this store, and as a result, I walked out the next day with gorgeous glass frames from Berlin. YAY Mykita.
I found the selection beyond anything I have seen elsewhere in NYC, Vizio, or numerous Newbury street stores.
Thank you Opticians3.
Deb

Stopped by to ask the price of replacing one cracked «temple tip.» Willy-​nilly, the guy replaced BOTH temple tips, no charge! And when all was said and done, the glasses fit better than they had since I got them. Next time I need glasses, this is where I’m coming.

I have never in written a review on Unilocal but after this experience I felt I had too. I was in a couple of weeks ago and chose a pair of frames working with two sales associates who were great. Because the store doesn’t accept my insurance I went in today to purchase the frames and was planning on having my optician fill them.
I understood that they won’t guarantee the frames and was told there was no manufacturers warranty on them as soon as I left the store. After a brief conversation where I was trying to make sense of this I was told that the frame and lenses would be completely covered if I bought everything from them. When I said that they didn’t really make that option cost effective for me, I was then told how they didn’t really need my business. I was then told that the selection of frames is very exclusive and that my business (or business like mine) is not really necessary. Keep in mind, not once did I ask for a discount or anything of that kind. The gentleman I spoke to was arrogant, rude and overall less than charming. I went in with the full intention of purchasing a $ 300+ pair of glasses today. Instead I left empty handed except for content to write this review.

I have only written 3 reviews in my life, so it’s not like I take the time to rate businesses. If it was possible to give negative numbers, I would do so. I went to Opticians 3 on the recommendation of a friend who barely needs glasses. I have used progressive lenses for about 15 years and never had a problem. Opticians 3 (Felix) made a pair of glasses for me that I could not use. Felix attempted to make another pair for me and I still couldn’t see out of them. THen, he had the audacity to sell me another pair of frames claiming that my original frames (which he suggested) weren’t big enough. That was a failure too. I ultimately went back to Weston Optical in Wayland and that family owned business had no problem filling my prescription perfectly. DO NOT USE THIS ESTABLISHMENT. As far as I’m concerned Opticians 3 owes me for the glasses that their labs failed to grind properly.

I am not big on writing reviews (esp negative ones), but after a second bad experience, I am too angry not to. The employees are quite nice but the owner is unethical and a crook. My father recently ordered a pair of frames from this store. They could not fill the lenses fast enough so he had to purchase them and then take the frames elsewhere to get lenses. Optician 3 broke the bridge of frames while the frames were in the store’s possession and then told my father they were not under warranty so he was out of luck. They would not fix the frames so my father had to pay $ 68 to another shop to get them fixed before he could get the lenses made. It was the store’s fault and they did nothing about it.
I told my father not to go to this shop because the owner is dishonest, but the selection is great so my father didn’t listen (and paid the price). My reason for boycotting them is because I had a bad experience when I bought prescription sunglasses there a few years ago. Before buying my sunglasses, I picked a pair that had curved lenses. I asked if I can make them prescription and they said I will have no problems. After everything was paid for and I tried the sunglasses on, I found out that the curved prescription lenses distorted my depth perception. I could not walk or drive with them, because I could not tell how close something was to my face. The owner denied guaranteeing that my lenses would be wearable and refused to refund my money. He offered to give me them as non-​prescription glasses, which is worthless to someone like myself who did not wear contacts. I wasted $ 700 in cash on a pair of sunglasses that were worthless to me.
Overall, the selection is great but the store will charge you for their mistakes.

I’ve always had great service and great quality of designer glasses with them, they are awesome! BUT, what happened to their Newtonville store??? :(

I’m still torn about my love for my new Chanel frames, but I did have a positive experience at Opticians 3.
I popped in a couple of weeks ago to check out the selection, after being drawn in by a cute pair of Bevel (? never heard of them, but they cost a lot) frames in the window. A few pairs of glasses caught my eye, but nothing screamed my name, so I went on my way.
The following week, I continued my search and couldn’t find anything I liked anywhere, so I made my way back to this store.
(I tried the Newtonville location, fyi, which has a much more low-​brow selection.)
I returned and decided I had to have a pair of black Chanel frames. A sales woman came over to help me and quoted prices on lenses. I opted for a pair of no-​glare and no-​scratch, which are really the best part about my new glasses. As I’m alternating obsessively between this pair and my old one trying to decide which shape I like best, these new lenses have the old ones beat by a mile. I can see super clearly.
As for the service, which seems to be a hot topic in these reviews, I didn’t have a bad experience. I found the first woman who helped me kind of average… she called me the day after I purchased the frames to let me know they were defective and they’d ordered me a brand new pair. I was super disappointed I had to wait – I’m used to the in and out in an hour deal at Lens Crafters.
Anyway, I did get a call from another employee there and my glasses were ready two days early, which was only a one-​day delay from the time I was originally quoted. When I returned to pick them up, the girl was super nice, complemented me on the frame choice, and adjusted them pretty well. She also gave me an extra case and called me «hon» a lot.
Sure, you’re paying designer prices, but that’s because you’re getting designer shades. They have a great selection of sunglasses too.
And the lenses may cost you a boatload, too, but they really are worth it.

What folks are saying about the level of customer service is true. I’d like to add also that the store has among the most technically talented opticians I know. If you’ve never felt comfortable in your specs — they slip, pinch, give you a headache — let these guys work with you to make your glasses work for you. I have a half dozen pairs and a couple pairs of sunglasses (bought here and elsewhere), and I stop in only here for adjustments.

Customer service is outstanding here. Possibly the best of my life. They’ll do anything for you, especially a person who’s name I think is Rachael. I couldn’t really buy from them because they don’t work with the eye insurance I had at the time. They knew that but were still happy to help with anything, including ordering frames. Next time, I won’t have that insurance and I’ll definitely buy from Opticians 3.
They also have the best selection of Lindberg frames in the Boston area. I know because I looked EVERYWHERE.

I’ve used Opticians 3 ever since I first had to get glasses a few years ago. They are pricey, but I thought they were worth it. When I went in initially, they were wonderful – excellent customer service, great selection of unique frames, and nice atmosphere.
I went back last week to have my prescription updated. Unfortunately, my experience with Opticians 3 was not nearly as positive as my experience was a few years ago. The sales people were incredible rude, they completely ignored me. And when I politely tried to get someone to help me, they actually told me «I’m sorry, you’ll have to wait». I’d never seen such «tunnel visioned» sales people before who could not multi-​task enough to handle more than one customer at a time. It was something as simple as saying to one customer, «Why don’t you see how you like these next 8 frames while I check up on this customer…»
I also ordered a different shape of lens for my rimless glasses, I drove all the way down from a northern town, and they had cut the wrong shape in the glasses. I asked them to reorder the lenses and do it right (after all, the order form was correctly written for the shape I’d ordered). But the sales person didn’t apologize or even offer to do it right. He was like «Well, you had this shape before, why don’t just take these…»
Overall, I’m really disappointed. I spoke with the owner of Opticians 3 today, but he was only slightly concerned. There was no apology or overwhelming sense of concern.
I’m going to pick up my glasses for the second time tonight. They didn’t call to tell me that they were ready, so I had to call them…
We’ll see how things go tonight.

Opticians 3 Watertown is closed… go to Chestnut Hill or Newton.
I took my sister to the Newton one and she got really good service and funky glasses. They have a nice selection of you guessed it… funky frames and they really know how to fit them to your face and head… I know it does not sound glamorous, but it’s important! There are three owners and they each work one of the shops. At the two shops I’ve been to they were patient and really helped recommend the best frames for my/​my sister’s face. I’m going back in a month or two to get this year’s new pair.

I don’t work for Opticians 3. Anyone who has read ANY of my reviews knows that I am quite meticulous and am EXTREMELY judicious when writing a review. That said… I have been a patron of Opticians 3 since, 2001! I live in NORTH ANDOVER, work in Seabrook, NH and travel all over the world. I get my eye exam somewhere else, but Opticians 3 is the ONLY business in MA that I rely on to make my spectacles! I am tremendously selective when considering ANY business that receives my permanent support! I vote with my money and my time!
Cost is relevant to each individual. As for me, I consider cost a reflection of the service and experience that is rendered. If your service and price are lackluster or not inline with superior service, then I will rate you fervently. If I believe the service/​experience that I received outweighs the cost, then you receive Diamonds not stars!
Opticians 3, is a 5 Diamond service/​experience and cost provider! I would not patronage a service for more than 7 years if they did not exceed my expectations EVERY time I request their services! I am ALWAYS shocked by the stellar level of service and attentiveness of ANY and ALL employees of Opticians 3. Opticians 3 has consistently provided a «Four Season’s experience» on every visit to their establishment! All I have to say regarding this company and the owners (brothers) is that if you have shallow pockets and that is all you are concerned with, shop elsewhere! If money is an issue, then you should not consider being a patron of the Chestnut Hill Mall!
My final evaluation for Opticians 3:
5 Diamonds.

I agree with Joyce K. below. The customer service here is indeed stellar. I didn’t even purchase a frame, and they repaired my glasses for free! I just needed a new nosepad, but still… Lenscrafters would have charged me a fiver no doubt. The older gentleman who works here is really quite the charmer and I would definitely come back again should I need to purchase new frames. They had quite the large collection of modern designer frames and sunglasses too. I guess it’s to be expected though since it’s located in Chestnut Hill…

The service here is impeccable. I came here with a friend who needed a pair of sunglasses after losing his «I’m-still-in-8^th grade» Oakleys at a Red Sox game. They carry Mosley Tribes in the latest styles which is impressive considering very few stores carry that strain of the Oliver People’s brand (they made Brad Pitt’s sunglasses in Mr. and Mrs. Smith). My friend liked the glasses but wanted different shades so they custom ordered them and since he couldn’t seem to part with the idea of his staple Oakleys, he got those as well. They even worked in a little discount considering the large purchase and everyone was happy. I loved how the salesman was so OCD with the lenses of all the sunglasses my friend tried on, each one he’d just perpetually wipe. And pair after pair, he never tired. That’s devotion to the trade… respect.