Charles Tyrwhitt

Awful customer service. Completely messed up an online return and refund. Took 2 weeks and several phone calls to get it all corrected with customer service. Not impressed.

I have had a very positive experience here. I love the way the suits fit, their tailor is reasonable. Michael, my salesmen was phenomenal in his service and recommendations. Only spot I go for suits and accessories.

Probably the worst customer service I’ve experienced in a store in a while, and I’m including Sephora, Macy’s, even Walgreen.
I walked in after work, looking to pick up a couple of dress shirts. Two associates were busy with checkouts, a third was helping another customer, so I figured I’d look around until I could talk to someone about what I wanted.
I browse the store for a few minutes, waiting for my turn, and… nothing. Not even the basic acknowledgement from anyone that I’m in the store. Okaaay… I ask the associate that’s not at the register if there are any other associates available since everyone else is busy. He, politely enough, let’s me know that one of the others should be free to help me shortly. Great!
10 min later, I wonder if maybe I had some sort of mental breakdown on my way to the store and just imagined the other two associates… That wasn’t the case because I found one helping another customer… and the second one helping the third one with the same customer.
I can deal with waiting my turn, but at least acknowledge that I’m a customer. At least make it seem like you’re interested in helping me and doing business with me. And if you’re busy, just let me know that you’ll be with me when you can. That’s not a lot to ask, right?

Ask for Chris Jones! The staff is amiable, encouraging, honest, and willing to serve. Chris spent over an hour with us even on just a simple order! Thank you & God Bless!

I ordered a shirt online, but before I did I asked via email to the Chicago shop’s manager (if the email address was accurate that is) about how their sizes compare to Brooks Brothers. I never received a response, but ordered a slim fit pinpoint Oxford. The price looks great at first compared to BB, but the $ 6.00 charge for adding a breast pocket and $ 9.95 shipping made it maybe about $ 5.00 cheaper than BB. Still, I thought I’d give it a shot to check out the quality.
The shirt came 10 days after it was promised, and when I tried it on the slim size was far tighter than a BB shirt of the same measurements, and the quality was like that of a Kleenex tissue.
I went through the online return process, whereby Charles Tyrwhitt said that as soon as the post office scans the label I printed out (not the one that comes with the shirt, but a different one printed online) and Trywhitt was notified of the package’s acceptance. It has now been 7 days since that occured, and still no refund. I called on the 7^th day since I dropped off the shirt at the post office and spoke with a pleasant enough chap in the UK who said it’ll probably be another five days before my account is credited. We shall see.
In conclusion, the fit was terrible, email replies nonexistent, shipping times meaningless, quality of the material far lower than I expected, and the supposedly trouble-​free online return process is a complete failure. I cannot unrecommend a purveyor of clothing any more than I unrecommend Charles Tyrwhitt. I will stick with BB and hope the spotty quality in some of their shirts gets better.

Shirts and service appear nice at first, but if you are unable to walk out of the store with the product be ware. Mail order through the store is unreliable, delayed and when there is a problem you are told what they think you want to hear but without anyone actually jumping up and addressing the issue. Had to escalate to manager and eventually did get someone who came through. Just tried to exchange a problem shirt and ran into nothing but problems. Be aware of what appears like a good thing, because there can be some issues attached. While I had been positively impressed at first the store has done a solid job of evaporating that impression.

5 star customer service — Thanks to Sales Associate Chris Jones! I have been buying custom shirts for 5 years now and would have not considered Charles Tyrwhitt. However, I have been dealing with an ongoing issue with Sebastien Grey Clothiers (after 6 months they still can’t get my shirts to properly fit and have refused to reimburse me!) and needed some new dress shirts quickly. A friend mentioned Charles Tyrwhitt shirts are as close to custom as you get, without going custom, and worth me trying. I gave them a call yesterday and spoke with Chris on the phone — he was pleasant to speak with over the phone and told me to come on in and he would take great care of me.
Shopping in the store on a Saturday in the loop is the way to go — very little traffic and top-​notch service. I walked in and was immediately greeted by Chris (by the way, the other 2 sales reps were great to work with as well). He walked me through the details of the current sale (5 shirts for $ 200, plus a tie), helped determine the proper fit & size shirts needed and assisted me in picking out the shirts. Chris also had great advice on a tie that would work with ALL of the shirts I bought (needed the advice as I generally do not buy ties).
The service was some of the best I have ever experienced. No surprise the founder is a multi-​millionaire — he gets what it takes to keep customer happy and his people happy (all 3 sales associates seemed to really enjoy working here). Glad to see exceptional customer service still exists — and at a more than reasonable value. Sebastien Grey and other high-​end clothiers with lackluster service should take note from Charles Tyrwhitt. I will be back and will tell my friends and co-​workers!

My husband, I and our 14 month toddler went there today for the first time. The shopping experience was very pleasant. The person helping us was very attentive and knowledgeable. The selection was great, high quality and the prices are good too. My little one also enjoyed walking around and patting the two decorative stuffed dogs in there. This is in quite a contrast from the experience at Brooks Brothers, where the assistants we met there are either cold or flamboyant.

I’ve been getting mail-​bombed by these guys for years, and ignored them because I already had shirts busting out of every dresser in my home. Sometimes though, good advertising will stick in someone’s head for when they need it most.
So — surprising absolutely nobody, Delta managed to leave my bag at JFK during a day of really bad weather-​related IROPs. I couldn’t complain too much — at least they managed to get me there, if not my clothing. For once though, I neglected to bring a decent shirt in my laptop bag along with my 1-​day «lost suitcase emergency underwear kit».
So — it’s 7AM the day after my flight, Delta still have no clue when they’ll get my bag to me, and I have to look sharp for a morning meeting. How is it that every men’s store in Chicago doesn’t open until 10AM? But wait, I think — that Tyrwhitt spammer has a store in Chicago too, right? Guess what? They open at 8!
I hurriedly shower and grab a cab over from the W Lakeshore, step inside, and the staff spring into action. I get quickly measured, the staff gently tell me that my paunch might be a stretch for their sizing of a slim-​fit shirt, and we agree on a superb-​looking French-​cuffed classic-​fit dress shirt that fits me as if it were bespoke. I pick up a pair of silk temp-​cuffs at the checkout till, and the staff offer to steam/​iron the shirt so that it doesn’t look like I just bought it and walked out of the store with it.
All in all, I paid less than I would have at Brooks (even had I used my corporate discount there), and had a better in-​store experience than I’ve had at nearly any other men’s clothing retailer in the world. Best of all, they open early enough that if you’ve been on an all-​night bender, you can still show up at the office looking snazzy. Charles Tyrwhitt, you have a new lifelong customer.

As one of only a handful of Charles Tyrwhitt stores in the US I was very happy to find one in my travels to Chicago.
The shirts here, which I have been buying online for well over a year, are reasonably priced and of very high quality. They seem to constantly running a special where they are 4 for $ 199. I would only recommend buying them 4 at a time otherwise they are quite pricey.
The suit selection here is also great. I ended up buying my first suit from CT on my most recent visit because I was hesitant on buying one sight unseen through their online store. Now that I have tried a few on I wouldn’t hesitate to order online. The sales associate, Veronica (?), was nice enough to take my measurements without me purchasing anything. The next day I went in and bought a sweet cobalt blue suit from another associate who had actually transferred from one of their London stores. Overall a great experience.

Online review:
Excellent service, shirts tracked & delivered as promised. If you pay full price, you’ve paid too much. Look for «4 for $_​_​_​«and offer codes/​Groupons, etc.
I had trouble finding a couple styles on sale in my size, called the 866– number and was connected to a super courteous young Brit. She helped me navigate the sizes and gave me pricing. She then checked the web for «discounted pricing.» Sure enough the $ 69 ($ 150ish «retail») shirt I had looked at online «on sale» –was repriced to $ 48. I didn’t ask; happened automatically. Brilliant.
These are the 6^th & 7^th shirts I’ve ordered from CTshirts, going back a couple years. Love their non-​iron offerings. I find the shirts’ quality on par with Brooks Bros, where I procured most of my shirts previously.
PS– If you want to have a delightful conversation with someone across the pond, order telephonically!

First review woo! Came here because I got a catalog in the mail and figured I needed to spruce up my wardrobe so I stopped in to check out the goods. When I entered the building I was immediately greeted by someone in sales named Chris. He was super professional, instantly measured me and had me trying on different clothing to determine my fit. After that, he showed me where in the store I could find exactly what I needed and rang me up at the register when I finished. Everything in the store is clean and the clothing felt great. I will have to come more often!