Chase Cleaners & Custom Drapery

I brought in fabric to have two 20″ x 20″ pillowcases made. The finished product looks like absolute garbage. Uneven corners and one side without stitching since they folded over the material. I wouldn’t recommend this place to anyone and I am extremely disappointed.

What a friggin joke this place is!
I gave a week lead time to do some alterations and get mu suit dry cleaned. I explained that I was going to a job interview, and it was imperitive to have this suit ready. SO needless to say, I was shocked when I came the morning AFTER the suit was supposed to be ready. The owner simply said «suit not ready». No apology, no discount, not even the tinsiest sign of remorse. Instead, I got my poorly altered suit back the next evening with an eye roll for mentioning how long this process took.
I beg each and every one of you to not learn your lesson the hard way like I did. At least I got my promotion, no thanks to Chase Cleaners and their lousy customer service. Mean people suck!

Quick service

If I could give Chase Cleaners no stars I would. We have been going here for two years and over that time they have ruined at least 5 of my husband’s shirts. There aren’t many options in our neighborhood so we’ve put up with the issues until now.
The final straw was when I took a dress in to be hemmed and instead they just cut the bottom off and gave it back to me. When I discovered it, I went back to have them fix their mistake and the guy who does the alterations began screaming at me so violently I had to get my husband from the car. First, he said that was how the dress was supposed to be. When I pointed out that J. Crew doesn’t make dresses with unfinished hems and that if I washed it once the way they «hemmed» it, the dress would fall apart. He then changed his story to, «you told me to just cut it.»
At this point I asked for my money back since I would never be going back and he refused to give me back my whopping $ 8 since I wouldn’t be giving them any more business. My husband had enough at this point and firmly, but politely, said to refund the $ 8, which the guy finally did.
Avoid Chase Cleaners at all costs — not only do they do a terrible job laundering men’s shirts and with alterations, they have abysmal customer service particularly to female customers.

CHASE CLEANERS: Where beautiful garments go to die.
If you love to have your finest things RUINED beyond all recognition, and then for them not to take responsibility, try Chase Cleaners. That is their forte.
I took a hand made dress here to be altered and cleaned. I described what it had been made with (hand painted by an artist with permanent marker) and suggested that he spot check it first if we were going to dry clean it, to make sure the drawing stayed. It was a beautiful dress with a hand-​drawn natural history illustration on it– there was one little stain on the back, so the whole thing didn’t need to be cleaned, it just needed to be altered and spot-​cleaned. We talked about it for like 20 minutes, because I wanted to be sure he understood that it was a $ 1200 dress and that it was important that it be handled with the utmost care, preferably spot-​cleaned. It was my nicest piece of clothing. WAS. He assured me it was in good hands– to the extent that he promised he could do a good job and we shook hands. I asked if he had insurance just in case. He just said he promised not to ruin it.
You can see where this is going. When I picked it up, my new dress was completely ruined. The design was faded, smeared and unrecognizable. He didn’t seem sorry. I went back with my receipt for the dress– $ 1200. We came to the agreement that he would pay $ 450 for destroying it, but he didn’t end up doing that either.
He didn’t end up being willing to keep his promises– he ruined the dress AND didn’t pay for it like he said he would. It was a heart-​breaking experience. Obviously I was out the dress and the money, and I am not a rich person, this WAS the nicest thing I owned, hence the long-​winded review. He didn’t want to pay for the damaged dress because he felt he had already lost me as a customer, so what’s the point? Well because I trusted him with my clothes and he destroyed them, so its an accountability thing. If he had given me the expectation that he is completely incompetent I would have taken the dress elsewhere, but he assured me he could do it, then failed, then didn’t take responsibility. It was a terrible experience on many levels.
Who can recommend a good dry cleaner in Roger’s Park? Chase destroys thing and Greenview charges for work they don’t do. Where can I go to get things cleaned and altered where they will take care things properly with no hassle– like just clean it without destroying it, or actually do what I have paid to be done? I have yet to find that place but plan on trying GREEN CLEANERS on Broadway.

I’ll be honest: I went here by mistake. I had just received a vintage wool coat purchased off of eBay and, based on Unilocal reviews, I opted not to go to my semi-​regular cleaners, which is poorly reviewed and expensive, but instead to try someplace via my formula of both good reviews and lots of reviews. I ended up at the wrong store. Oops.
So my experience with what turned out to be a random cleaner:
The woman behind the counter was very nice and friendly.
The prices were cheaper than expected (and cheaper than every other cleaner I called).
She asked me when I wanted to pick it up, and offered next-​day service for the same price (if I’d gotten there early enough, same-​day service would have been the same price).
They offer extended hours, so I didn’t have to worry about leaving work early in order to pick up my clothes.
Free street parking was easy, even during rush hour on a Friday afternoon.
And my 50-​year-​old wool coat? Came back in great shape. Friendly, good service, good prices and a convenient location? I believe I have a new cleaner.

I’m a big fan of Chase Cleaners & Custom Drapery.
It’s a family business, and it’s very good.
I’ve always gotten my dry cleaning on time and done well.
You can even recycle your old wire hangers there too!
Five BIG Stars.