Concentra’s

I came in for a pre-​employment physical. Everyone I dealt with was very friendly and accommodating and did a good job on sharing my results and what my results meant. Yes I had to wait about 20 minutes after my appointment time but it was because they were obviously busy.

Called in advance for simple drug test and was told 45 minutes from start to end. I’ve been here 1.5 hours and still haven’t been seen.

Everyone was very nice I only waited a few minutes and was in and out in an hour. Very impressed.
I

Called to see what the wait time was. They told me 30 mins or less. So I came. After sitting for over an hour I walked to the front and they told me it was because their system wasn’t working right and they couldn’t put in my insurance information. I replied that that was something I should have been told so I could go somewhere else. I mean this is Chicago and plenty of options are available. They said they would send me right back. Been back here for thirty minutes already and still have yet to see a doctor.
Update: when seen the doctor was very friendly and informative. Just wish the staff had of been up front w me

I came here yesterday after suffering at Stroger for 2 hours without so much as one person seeing me or checking on me (which is typical I hear…). I don’t have insurance right now as I’m in that 90 day window at my job where I don’t have benefits. Anyway… There was available parking (free) and as soon as I walked in I had 3 ppl greet me and ask how I could be helped. I signed in and filled out some paperwork and was brought back within 10 minutes of sitting in their very clean waiting room. I was seen first by a tech who was competent towards my needs and made me comfortable. The PA-​C I was seen by was fantastic. She was very honest with her Dx of my problem which was very limited bc I could get Ultrasound or CT there, and without insurance I’d be paying a lot out of pocket. She made me feel at ease, ruling out any emergent illness, and she offered me what she could to ease my mind and manage my current symptoms. She even gave me printed information of a family medicine clinic, who does ultrasound, and takes payments on a sliding scale. I work in healthcare an I know this was by no means part of her job, she went above and beyond to insure I got my money’s worth. She explained everything to me beforehand and did not try to convince me to have any costly, unnecessary testing done. For anyone with or without insurance, who may not have PCP, I would recommend this facility.

As far as Urgent Care facilities go, (aside from the one I went to in SC that gave you free soda and snacks), this is my favorite. I’m currently going here for worker’s comp PT, and even though it takes me an hour and a half to get here, I don’t mind. Everyone I have come in contact with (front counter staff, doctors, therapists, nurses) are very nice, proffessional, and knowledgable. (Not just to me, as I watch them interact with each other and other patients.) I’ve seen them deal with some rather difficult people, (which sometimes is to be expected… sometimes not), and they maintain their proffessionalism. They accomodate me when I’m late (…which is frequently) and my paper work is done and I’m out within minutes. I feel that when I’m here, they care, and I think that’s missing in a lot of places where you are just another face. I think I would still go out of my way to come here if other issues arise outside of work. Thanks Fatima, Monique, Dr. Lewis, and other’s who’s names I just don’t know, but are still very helpful.

I’ve been through my fair share of doctor’s offices and urgent care centers. This was great. Very friendly staff, quick visit with the doctor, not a long wait. Glad I found my way to this office!

Service is not as good as the other immediate care facilities i have been to. Staff is okay. parking is fine. i waited for about 30 mins which wasn’t really that long. Just pissed off by how the doctor examined me: as fast as lightning. I doubt if he diagnosed me correctly. I’m not sure if I’d take the medication that he prescribed.

Trying to get an appt was tough. It’s through an off site office. The people there are NOT helpful. However, I finally argued enough to have to call the location directly (while I was on 3-​way) and the location had no problem giving me an appt at 3pm. They are open pretty late, so I don’t why it was like pulling teeth to get a 3pm appt. on any date possible.
AT this location, I did Physical Therapy. I got not long after my scheduled time, and the PT was pretty good. Taught me exercises that I could do at home, nothing great. I would recommend for short time PT.

I completed my pre-​employment drug screening there, and was in and out in 20 minutes. Very friendly and knowledgeable staff! Highly recommended for occupational health and they are now offering urgent care appointments as well.

A healthcare facility should be filled with caring and compassionate people. That’s not Concentra.
A healthcare facility should be willing to assist with paperwork and do it without attitude. That’s not Concentra.
A healthcare facility should have staff that at least try to appear friendly. That’s not Concentra.
My choice for future healthcare needs??? That’s NOT Concentra.