Dunkin’ Donuts

Shortly after I wrote my review, this place got new management. The people who work there now are great: (usually) friendly and get the orders out fast. One problem: the manager seems to be great at managing, but NOT at making coffee. My lattes are always hit or miss when he makes them. On the other hand, they are delicious and rival Starbucks when others at the store make them. Please, no more manager-​made coffee. No more.

All I have to say is location, location, location! That is the only thing that continues to bring me here. I don’t think I’ve ever seen any of the workers here smile or be pleasant to any of the customers. I don’t think people have high expectations when it comes to fast food because you get what you pay for but there is a certain level of caring we expect. At least pretend to care that I decided to spend my money at your establishment.
This location seems to always have enough staff when I go there, so the coffee and donut line isn’t too long. The hot food line, which I’m typically waiting in, takes ages. Don’t ever be in a rush when visiting this location.
When I did decide to purchase an iced coffee I ended up waiting almost 10 minutes to receive it. Not because it was busy but because the person that rang me up forgot to make my coffee.

If I was the boss of these employees, they would’ve been fired a long time ago. They can’t handle a single costumer, let alone the long line of people that come in. They are always screwing around and laughing, the service is slow, and they mess up the orders. Maybe instead of complaining about how, «I don’t need this job,» they should focus on actually doing they’re job because I’m sure there’s many more people who would fill their position and do it right.

Always a great time when a stranger gives you a free cookie at the dunkin donuts! Always have a great time here with their great service and great products.

Horrible service! Every Single Time I stop in, my order is always WRONG! It’s very unfortunate because they are directly across the street from my job. I stopped going here for a long time and yesterday I felt like giving them another chance. Huge mistake, they were completely empty, I was the only customer and guess what… THEY STILL SCREWED UP MY ORDER… BOOOOOOO!!!

I came here today for my cup of coffee and an order of hash browns and Monika was on duty, but again she took too long making my order. Another customer came in and she didn’t bother to take his order so he was pretty livid and left out. I don’t understand why she’s even still working there if she can’t get orders right and made exactly how the customer wants it. I was 7 minutes late for class because she had to restock the hash browns in the refrigerator when that should have been done before I came in to make sure some things were properly restocked. This was beyond ridiculous and I wished my regular guy was there today because at least he knows how to make my order right and not have people waiting a long time for their orders.

The employees here need to put a smile on their face. They barely even make any eye contact with the customer. They are usually too busy having a good time with one another to have a good time with the customers.
Also please do not order extra cream and extra sugar here because you will walk away with a cup of cream and sugar. Gross. They need to take a tip from the other dunkin donuts and learn how to measure the amount of cream added. Its the only Dunkin Donuts that has this problem. I have had to return my iced coffee 3 times in the past. I keep giving this location a chance and they just fail. Sorry I think Ill walk a few more blocks to the next location before giving this place a try again.

What I love about this Dunkin Donuts is that it is SUPER FAST and the people who work there are super friendly and they get your order in fast! The morning employees are extremely efficient which is really important when you have class in the AM! Or if you are barely awake like me most mornings!
The location here is extremely generous with portions and they even sell bananas for less than a dollar. The food is kind of greasy but it is filling. They have these mini corn dogs that are yummy but probably really bad considering the number of preservatives. Their tuna on croissant is decent but I wouldn’t consider going there just to get it.
Tips:
Come back at 3−5pm for 99cents any size iced coffee!
Also– get the receipt– free donut if you take the 2 minute survey online :]
Minus one star for not having Maple donuts (my fave)! sad face :[

I only visit this location during off hours — like weekends or during the workday when I might be visiting Grant Park. I’m so grateful that it is there and open, because there really are no other places like it that close to Grant Park. Very handy!
I love that I can get a quick sandwich or breakfast at an affordable price.
The staff is always friendly and very efficient.

Dunkin Donuts is a gift from the gods. It’s relatively cheap too. Basically, it’s Dunkin Donuts!

I spent the last 7 years in the Boston area and I miss DD so much now that i live in California, where we don’t have a single Dunkin Donuts! Since they are literally on every block in Chicago, we had to stop here while in town for a wedding. This location is small but has decent seating and the hot chocolate & chocolate glazed donut were just as good as I remembered! The receipt also included a coupon for a free donut with purchase of medium drink if you fill out a survey online.

Super fast and friendly in the morning.

No student discount for things already on sale. Apparently, they have everything on sale.
Wanna know how to decrease someone’s happiness level? Cover the windows with advertisements.
Donuts were okay; slightly stale. I wish there was a Krispy Kreme close to my work.

This DD should be relocated to the Chicago Board of Trade building. Mornings here resemble the stock exchange trading floor, with customers yelling out their orders in desperate attempts to be heard by staff. Typical morning at this DD:
«Two Bavarian creams!»
«$ 3.12 is your total!»
«A medium coffee with CREAM ONLY!»
«Cinnamon donut!»
«Who’s next in line!??»
«Ma’am, you want Equal with that?!»
«An onion bagel with plain cream cheese!»
«Equal???»
“Can I take the next person’s order?”
«I wanted TWO Bavarian creams!»
«You want that toasted?»
«No, CREAM ONLY!»
«Plain bagel with cream cheese??!»
«Anything else??»
«What?!»
“Small coffee with a blueberry muffin!”
«Medium?»
“No, AN ONION BAGEL WITH PLAIN CREAM CHEESE!!!”
«I can take the next person in line!»
«Was that a large coffee?!»
«BLUEBERRY!!!»
The only thing that’s missing are the nifty shirts that traders get to wear when they’re on the exchange floor.
I realize that most of the DD locations in the city are super busy in the morning. But there’s got to be a better way to take orders & move people through the line in a way that does not require them to repeat their order a minimum of three times. I’m sure most of the traders at CBOT have at least a couple of cups of coffee in them before they have to start yelling out things related to the prices of corn, soybeans & gold.

Why oh why did I go here?
I’ve traversed the Mass Turnpike enough times to swear I would never get a donut or coffee here again. I know what Dunkin Donuts is like and I know what I’m getting myself into. Maybe I was unusually hungry. Maybe I was lonely and wanted to say hi to someone. Maybe I was just simply bored. Whatever the reason was, it escapes me but know this: when I bit into that styrofoamy donut and that all too familiar glaze of trans fats and sugar coated my tongue, I groaned and tossed the donut down a storm drain.
YUK. Why did I do that?

As a child growing up, I fondly remember the times my parents took me to Dunkin’ Donuts for a strawberry jelly filled donut. Then, all of a sudden, we moved to Los Angeles and the nearest Dunkin’ Donuts to us was in Las Vegas, NV… which meant I grew up a sad, sad kid without my Dunkin’ Donuts.
I never had a Dunkin’ Donut ever since then until I saw the sign that glowed upon the distance as we were standing on the sidewalk when I was on vacation here in Chicago. I urged my travel partner to go here because I told him, «This stuff’s so awesome. I had it when I was growing up. How can you not love this stuff?» Also, out of my curiosity of LA Unilocal’s talk thread on Dunkin’ Donuts and the hype about their iced coffee (
), I told my partner that I heard they have good coffee there too and that I wanted to try it. That convinced him because he’s into his coffee… so off we went for my donut craving.
I got my strawberry jelly filled donut and we got a large iced coffee. The donut was okay. I know I can get that same jelly filled donut anywhere, but I can’t get it at a Dunkin’ Donuts back in Cali. So, 1 star for this place for helping me relive my childhood past and 1 star for the staff for being awesome. The donuts deserve 1 star too but the coffee doesn’t deserve any since I’ve had better, stronger, and more delicious iced coffee than that in a form called café sua dah (Vietnamese style coffee). Overall, a must see for suckers like me who like to be nostalgic with the donut past. Otherwise, it’s just okay for others.

I’m not rating the food/​coffee, but the service and location.
This location looks small but there are couches and tables to sit. They move people quickly, too bad they don’t listen to the orders.
I ordered half decaf/​half regular w/​light cream and sugar.
I got cream. No sugar. I’m pretty sure it wasn’t half regular/​decaf — but all regular. I added a little sugar myself, and it was fine.
I usually go to the DD on Adams, and I think I will continue going there. The coffee I get there tastes much better, as if they know the exact amount of cream and sugar I like.

I’m 99.98% sure that this Dunkin Donuts puts crack in their iced coffee. Why? Because I had a large ice coffee, cream only, almost every day for 3 weeks.
To break the addiction, I had to switch to Diet Cherry Coke. I’m not even supposed to drink carbonation. However, nothing that Starbucks had was working for me. And while I love Café Bacci coffee hot, iced, it doesn’t do much for me.
Beyond the addictive qualities of the iced coffee, the staff at this location is efficient. They know you aren’t up for chitchat — its 7:45 am for the love of god. They already remember my order, although I switched to a medium iced coffee. The large iced coffee was making me pee every 30 minutes. I’m an important professional — I don’t have that kind of time to allocate to peeing.