Dunkin’ Donuts

can’t say they’re bad or really good, just that they are pretty busy in the mornings with people getting donuts and coffee. Usually not busy in the afternoons. They have some seating available for those wanting to get a donut, bagel, muffin and eat it there. Their selection appears to be limited if you go in the afternoon or early evening.

Would rate ZERO stars if I could! This is a poorly run store, the staff is completely unprofessional on a good day. Today’s experience really topped the cake. I informed the staff that there was a roach crawling around on the outer-​counter. They seems to take it as a joke and took their sweet time addressing the task of killing the bug. I won’t be going here anymore after today.

After a long morning, I stopped in around 2pm for an iced hazelnut macchiato. Since I was partially brain dead, I never mention the «iced» part… seriously…60 degrees in December. When they handed me the hot drink, I almost wanted to cry as I said I really wanted it iced. The two girls working offered the hot one to my boyfriend, and re-​made me an iced one without any complaints or snarkiness at all. Thanks ladies, for making my day better and my drink delicious, and my boyfriend happy, too.

Breakfast is very fast and a good alternative to Mc’Ds. The grilled cheese sandwich is the perfect hangover remedy. I don’t like when one of the grills is not working for breakfast, you’d think they would have an emergency backup and I wish they would put at least one napkin in the bag.

I would give this DD no star if I can. I bought a jelly donut and it was rock hard. I had to throw it away. Worst DD experience ever.

It’s got donuts. Probably other stuff.
The donut price is 10% higher than at every other Dunkin’ I’ve been to in the area. The cashier forgot to give me my change and then had a bit of attitude about how inconvenient it was to get the cash drawer open.
I’m going to the place two blocks north next time.

Tried to redeem a free iced coffee after Blackhawks win tonight and the cashier said my card didn’t exist or some excuse. Didn’t bother to help me after I opened the mobile coupon (which expires in 10 minutes after opening), awful service I’d say.

Sorry I stopped!
I was so looking forward to a Friday morning treat, a DD breakfast sandwich and coffee. Went in, no line. While ordering the cashier calls out the lady’s order behind me.
I finish ordering and proceeded to wait for ten minutes for the wrong order. I am normally a patient person but when I’m waiting and one employee is on her cell phone, one is eating donut holes, four are standing laughing and talking and two just look oblivious, I start to not enjoy my experience — at all.
Finally, get my order. It is wrong. I asked for a number 4 and got a number 5. Very frustrated. I took it and just left. Needless to say that I will NEVER go back. It’s too easy to spend my money elsewhere and get what I ordered, in a timely fashion with customer service.
Too bad. Gave it one star because I had to at least give it something to post the review.

I seriously dislike this Dunkin Donuts & I really wish that I could rate this place a –5. The cashier in the morning is always extremely rude & mumbles little things under his breath. Refused to scan my Dunkin Donuts card on my phone. And I honestly feel that he may be racist, & this place is always under staffed. Worst Dunkin Donuts EVERYYY!!! I rather go across the street and pay more for Starbucks Coffee.

At this corner, where I frequently find myself from getting off the Amtrak from Milwaukee and walking to the El, there are four choices for a cup of coffee. None are ideal, but this turns out to be your best choice weighing the freshness of the average cup, the speed of service, and the quality of the service.

If I could give 0 stars I would. Stopped in at about 10:45pm on Friday Night. The wife and I wanted a decaf coffee to go with our Sprinkle Bakery Cupcakes, too late for caffeine. So, as we made our way to the 290, we saw this DD was open, I ran in, the place was dirty, I ordered 2 decafs & the guy behind the counter said he didn’t have any, only regular. I said «are you out or do you not want to make it»? He said he wouldn’t make it because no one would drink it. I couldn’t believe he refused to make me coffee. I asked him you are refusing to serve me & he said yes, I was pissed, told him I’d be contacting the corporate office on Monday to complain

I guess I’ve had bad luck lately, just checked my recent reviews and all are complaining about bad service… sorry but true!
I was here this morning. It took me 20 minutes (time taken looking at the time stamp on my receipt and the time I fought my way to get my bagel!)
They have order numbers in the receipts, but the employees decided not to use them and just call out the items… well… how many people you think orders «plain bagel with cream cheese» at 7:45 AM in a weekday? Don’t have to be a genious to imply that MANY, especially when they are as slow as they can be.
After 20 minutes and literally fighting with three people who had ordered the same item I end up giving up and just waiting there until the mercy of one of the employees got me my bagel. 20 minutes for one bagel… not coming back again.

Really bad service and not much selection. The language barrier was also a huge issue. Only plus is that it is open 24 hours, but I would recommend McDees for a snack across the street instead.

Every morning I come in for my coffee, every morning they get me in and out quickly. The coffee isn’t phenomenal but it’s always hot and I know they will get me to work on time with a smile. I went in tree one afternoon and it wa a different pace, but I’m ok with that.

Terrible iced vanilla latte, not too great customer service either

Besides the fact that my job is a short walk away, I still don’t know why I bother coming to this place. I guess it’s the coffee…
Okay, the issues that I have with this DD location are: 1) I work at nite (3^rd shift, two nites a week) and every time I stop in, the service is SUPER SLOW, even at times when I’m the only customer there!!! What is the problem? I understand that at certain times of the day, the bigger crowds and faster service are expected, but since this is a 24-​hour location, shouldn’t the service be expedited at all times… and shouldn’t there be a reasonable selection of FRESH donuts and bagels at all times? 2) The guy who’s there at nite must be on shrooms or something… sometimes I have to repeat myself to him several times, telling him what I want to drink/​what sandwich I want. Plus, I was there earlier tonight, ordered a coffee and a bagel. Got the coffe quick, but took FOREVER AND A DAY to give me my bagel. Then, I also had my lunch, in another small bag which was falling apart. So, I asked him for a plastic bag of theirs to put my DD bag and my lunch in. He started mumbling (I couldn’t understand him) and hesitated for a minute. I stood there, as irritated as the other customer, now waiting just to place her order. I thought that the customer gets what the customer asks for… Stop being so cheap and gimme the damn bag! Anyway, I’ve been coming to this location (off and on) for a few years, and it seems like I’ve always the worse experiences at nite. So, I suggest to you fellow Unilocalers, if you visit this location, go for the coffee and skip the food… because you may be waiting a hundred years for it. To Dunkin Donuts: HIRE MORE NIGHT CREW, DAMMIT!!!

Typical DD… this place gets HECTIC during the morning rush but they manage to handle it reasonably well. Can’t speak for the coffee, but I actually really like their breakfast sandwiches for some odd reason.
Tried to get 30 donuts around noon for an office party once but they only had like six. If you’re called Dunkin DONUTS shouldn’t you have some donuts on hand at NOON?

This review is for service. I’m new to the Loop and they get it done quick. As you’re walking down the ramp to the counter, they are already asking what you want, your coffee is ready as your paying your bill. Fab.

Thank you for being open 24-​hours and seven days a week, to cater to my after work and weekend coffee fix.
During the morning rush, this place can get rather hectic, but the cashiers are very efficient. I usually get a veggie flatbread sandwich a few times a week, and that’s where some trouble comes in. You wait for you food order in a cramped corner of the store, and when it is brought out, they will call out the order. Unfortunately, it is hard to hear them. If you don’t claim your food right away because of this, when you finally do, prepare to get hit with a load of attitude as well. I was berated the other day for not paying attention. Hell, I couldn’t heat the mumbling employee over the crowd.
Good place for your coffee fix on a budget, but I could really live without the attitude.

When we passed this place by on a Thursday morning, the smell of donuts reminded us we hadn’t eaten breakfast.
Went in, got our donuts, and went out. Easy, clean, fast, affordable. And 3 donuts for $ 2.55 = love.
Nice location, lots of tables and chairs, and, duh — DONUTS!