Dunkin’ Donuts

Well tried again 8 months later, saw sign on door «from 2 – 6 pm «1.99 medium macchiato. Went in to order one and was told the special was over. I asked why the advertisement was on the door, cashier said ‚
«He doesn’t know why she still has the sign up». Once again left without a purchase. This place needs new management

If I could give this place zero stars I would. Every time I come in for a drink it takes them an eternity to make an iced coffee. Very inefficient and inept staff. They are way understaffed to be serving a major transportation hub.

I really wanted to like this one, even gave it a few tries. Nope! Each and every time was suck level maximum. One person at the register at 8am? On what planet is that okay?! The people behind the counter just watch the line grow almost outside the door and don’t so much as help the poor register lady. Most of them are busy talking about whatever happened last night. Look, I don’t care, just give me my mocha coolatta and let me catch my bus.
If you’re brave enough to face the line of doom. You end up with sloppily flung together food, and the most watered down coffee known to man, my 3 year old asked for a sip, and thought it was «flavor water». All of this after a line of death and some of the longest wait times I’ve ever dealt with in Dunkin.
The manager is one of the rudest people I’ve ever seen. One of the employees handed me a bag that belonged to another customer. The customer and I were confused, and asked the employee why she handed me the bag.
The employee’s response was «all of you people look alike». Excuse me?! The only thing me and this woman standing next to me have in common is a similar skin tone. How about you pay more attention? Other customer calls over the manager and the manager rudely threatens to throw both her and myself out of the place.
Nope. Never again. The only reason you’re getting the single star is because had you not sucked so bad I would’ve continued to avoid my diet and suck down a large Mocha Coolatta during the week.

I was sitting here drinking coffee with my friends and we had been there maybe 10 min and they decided to tell us to leave and then pointed out the sign and said over 15 minutes customers are subject to arrest

I’ve been to quite a few Dunkin Donuts, this one is more ghetto than the others. It’s early in the morning, I getting some coffee an someone asked me did I want to buy DVDs (inside)when I leave. There is absolutely no reason he should be just standing their selling stuff. Not to mention the teenagers lurking around the bathroom/​employee entrance in the corner looking like they are about to rob the place (no real reason to think robbery but one teenager door like a lookout and one teenager back and forth in the back looks creepy). Of course they should be in school. Just because the area is a little ghetto doesn’t mean the establishment should be run ghetto. Employees should have more pride in their appearance everyone looks like they just woke up and threw something on. What happened to proper uniforms.

I come to this baskin Robbins/​Dunkin donuts every once in a while just because it’s the only place near me that sells ice cream. I have never been satisfied with the service. They always seem to be «out» of anything that I want. Do not advise.

This location is in arguably one of the busiest transport hubs in the city, not counting downtown. With that said, it’s an utter shame at how inefficiently it runs.
Twice in a week, when it was only moderately busy, I ordered a single coffee and waited over 6 minutes both times while other customers were getting served behind me. Eventually, one of the employees working the line would approach me (on both occasions) and ask me what I ordered, as apparently the word «coffee» never showed up on the order screen. The second time I went there they got the order wrong on a cup of coffee (I didn’t want sugar, yet I got it).
Whether it’s due to faulty technology, clueless staff, or both, this location leaves much to be desired. Just allot plenty of extra time if you’re stopping by during your morning commute.
The highlight of my wait, however, was watching an employee make several food orders and then call them out for apparently nobody, as no one came to get them.

I Went To This DD Location Friday Afternoon, It Wasn’t Busy At All. As Soon As I Walked In I Ordered. The Chick At The Register Had Such A Horrible Attitude «What Do You Want?» Beotch! I Told Her I Wanted A Small Frozen Coffee Coolata With Oreo! I Pay For My Stuff & Wait. I Normally Don’t Wait More Than 2 Minutes For A Coolata At My Regular DD. But Holy Sh*t! I’m Waiting For A Bus That’s Suppose To Leave In 5 Minutes, Thats Not Going To Happened!
Its The Cashier & Some Other Dude Back There. I Guess He Was New Or Just Acting Really Re Tarted! Normally They Have A Coolata Machine, But TODAY Out Of All Days He Was Making My Sh*t From Scratch!
5 Minutes Go By, People Who Came In After Me Got Their Stuff And Left. I’m Still Waiting…
10 Minutes Later, My Husband Who Has A NO Paticents Tolleray Gets Really Upset & Tells Her «Can You Hurry Up We Have A Bus To Catch!» Then He Goes And Uses The Bathroom.
She’s All Giggling Around, Still Doing Nothing, This Damn Guy Still Has No Clue On How To Make A Coolata.
My Husband Comes Out Of The Bathroom And Still Sees Me Without My Drink, He Literally Has To Go Up To The Counter & Says «WTF Is Taking So Long For Her Drink, We Have A Bus To Catch, Do You Not Understand!!!»
She Then Stops Giggling & Tells The Guy Making The Coolata «Hurry Up, They Have A Bus To Catch.»
So Like 30 Seconds Later, I Get This Nasty Ass Water Down «Frozen Coolata» And I Was So Sad Because I Was Looking Forward To An Actual Coolata With Oreo & Whip Cream On Top :(
I’m Sorry To Say, But Just Because Your In The Hood DOES NOT Mean You Have To Act Like It!

This review is about the Baskin Robbins part of this Dunkin Donuts. They are pure idiots. I went in to buy a pre-​packed quart of Jamoca Almond Fudge, which was in the pre-​pack case next to where the registers are. They instead charged me the fresh pack price, which was over $ 1.20 more than the pre-​pack. These prices are VERY clearly presented next to each other on their menu sign. When I pointed this out to them, the cashier and the manager just argued with me that my (clearly) pre-​packed quart was in fact a fresh pack… That there was no difference (despite 2 different prices on their sign).
So I asked, «If this is not a pre-​packed quart (points to 1 quart on label), show me what a pre-​packed quart is» and the manager produced the large cup size (the cup for 3 scoop size in a dish). So I put it next to the pre-​packed quart, which was clearly much larger, and said «so you are telling me that these are the same size.» No, she replied but still refused to refund me the difference and told me either I could 1. get my total amount of money refunded and no ice cream, or 2. keep the ice cream at the original amount I paid. So I told her I wanted the name and number of the franchise supervisor, and my money refunded. At that point, the man who was mopping the floor gave me the difference in price.
I still may call the corporate office. The difference between a pre-​pack and a fresh pack is very very basic. This place needs some serious re-​training!

So, this is a Dunkin’ Donuts, so it’s not like the food is going to be radically different form location to location. The only issue this place has is the number of folks who come in the morning always overwhelm the staff, leading to a long wait and often troublesome confusion about who ordered what.
If you can stop by before /​after it gets crazy, it’s a quick way to grab a bite. Otherwise, be prepared to wait.

Small store… decent service… it being a small store it was packed… I suspect it get alot of traffic cause it is next to the bus and train stop. and for the 15 minutes I was there showed some customers entering the place and ordering. But as it is also small… seating might be an issue… but then again. it IS next to a stop.

So. I finally made my way back to my gym today.
I liked this. I was happy.
And. right across the way from my gym at the Clark/​Howard
C.T.A. Station is this Dunkin Donuts.
I did stop in Dunkin Donuts today after my workout.
And. did’nt stop for coffee cause I hate coffee.
But. I do have a weakness for their reduced fat bluberry muffins
and. yes. I do realize I have defeated the purpose of my
workout with this visit.
Okay. so I went on line and researched the calories on my reduced
fat D.D.Muffin and. boy. here I thought I was doing something good.
eating a reduced fat muffin at 410 calories as oposed to a regular muffin
at 460 calories.
Not much of a difference.
And I could’nt believe my eyes when I saw they had red velvet munchkins.
However. I did not get any of these because I will need to go back to L.A.
Fitness tomorrow to work off this damn so called reduced fat Blueberry Muffin!
The employees at this store/​franchise are okay. not the friendliest
but they are working in a pretty rough hood and have to deal with
alot of different people I’m sure…
And. this is a very busy Dunkin Donuts because it appears that C.T.A.
Bus Drivers love donuts as much as our Chicago Police do!
So. a fairly good blueberry muffin.
Guilt Free. Not so much.:).

Something about the service here just rubs me the wrong way.
First, some of the employees don’t know the names of donuts available. I. E, My cousin and I stopped in one morning before getting on the train, he asked for a Boston Crme. She replied they didn’t have any. We are standing at the counter almost 2 feet from where the donuts sit and can see a fresh rack of Boston Crmes. My cousin points out the donut and says, «you do have Boston Crme, its sitting right there!» She bats her eyes at us and rudely replies, «Those are chocolate donuts!» «Look at the sign» he points out, «It says Boston Crme!»
On two other occasions while on the way to the Red line,
We stopped in for donuts before getting on the train, it’s almost 9 am. He asks for a single donut & doesn’t have any bills, other than a $ 20 bill. The cashier asks if he has anything smaller, he replied that he did not. She tells him that she can’t accept his money and waives him off.
«What!»
He says, «ok, give me two donuts then», still she won’t abide.
Another customer enters, a white female, while we are still standing there. She orders one donut, pays with a $ 20 bill. The cashier takes HER money and hands her the donut and change! WTF?! WE say.
This has happened the same way TWICE! On two separate occasions.
I must note, that my cousin is darker in skin color than I and we’ve noticed that service to myself vs him differs greatly. They tend to be nicer to me. Strangely, the employees here are Indian, just as we are Asian Indian Americans.
Customer service just lacks here. Also, they will not give you any change unless you purchase. (Try looking for change in this area at night and you will know what I mean.)