Hilton Chicago/Magnificent Mile Suites

The worst hotel ever. My best friend reserved a suit for her wedding day (to get ready and take wedding pictures)2 weeks before the wedding day .When she arrived at the hotel the lady at the registration told her that the room is not ready and she told her to go look for a room at the other hotels around (how rude and unprofessional) how can they do it!!! finally after fighting with them they gave her a ugly room, she couldn’t take any picture or have all the bridesmaids inn because the room was so small and with no air conditioner.

We stayed at this hotel over Memorial Day weekend and although the location is wonderful, the hotel was not up to Hilton standards. The air conditioning is the room did not address the extremely high humidity level in our room; I asked the front desk to send someone up to investigate but they never did (as confirmed by an inquiry at the desk upon our departure). Obviously being a Hilton Honors member doesn’t assist in getting someone to address your concerns.
The housekeeping department is awful; came back to the room one day to find band aid wrappers on the floor and the plug in the drain in the bathroom sink was off just laying in the sink all stay. The bed was made in such a manner that three inches of the mattress was exposed at the foot of the bed (sounds like a health code violation to me !)
The internet is terribly slow; it was not even sufficient to download a kindle book !
I called the day after we got home to obtain the email address of the general manager and sent him an email detailing out all these items, giving him an opportunity to discuss the situation with me before I wrote a review here. Needless to say, no response.
Since we will be traveling to Chicago quite often in the years to come, I really wanted to like this hotel because of the location but back to the Hilton listing.

Moved here from the embassy suites downtown, which was very disappointing.
I was immediately super happy.
Clean, brand new, the windows open, the staff was fantastic, decent gym… Really wonderful view

Location ! Location ! Location !
Hotel is nicely renovated, spacious room and the bed is wonderful .
Staff are very friendly and helpful specially Cathy. I wish I have an employee like her.

This may be the worst Hilton property stay I’ve ever experienced, and I’m a Hilton loyalist with priority status. It’s a basic corporate traveler hotel. My profile specifies preference for a room far away from the elevators, on a high floor. The first room I was in fit the bill; it was the last room on the right down the long corridor. The problem was there was no internet signal. The engineer came to the room and said that the router is on the other side of the building and the last rooms just don’t get a strong signal. He insisted that since his phone had a signal it wasn’t a problem. I insisted on being moved. The room they moved me to was directly across from the elevator. I protested. They said that since the hotel was at capacity, this room was my only option. Meanwhile, the priority was listed on
WITH availability. I settled in nonetheless just to find that the ancient elevators were noisy as hell. The bed was so soft it felt like I was sinking to the floor. And the air conditioning did not work. Hot air pumped into the room all night making it impossible to sleep.
I was booked here for 4 nights. At 3:00 am, I booked a room at a Doubletree down the street and called the front desk to advise the night manager that I will be vacating early. To my surprise, I was told that no manager was on duty. I emailed Hilton’s corporate office. They messaged back indicating that they’d contacted the hotel and that management will contact me this morning. I’m still waiting.
Do NOT book here. You’ll be very sorry.

I just completed a six-​day stay at this location and I must say, I was very impressed!
When I checked in, there was a problem with my corporate credit card and Carmen, the front desk manager was very accommodating and understanding and work with me until we got it resolved.
I stayed in a single King Suite on the 10^th floor. From what I understand there are renovations going on at the hotel in certain areas but this room was completely upgraded and was magnificent. Of course, you have your normal complaints about staying at a hotel in the city: $ 66 a day for valet parking is a bit ridiculous. The price of food in the hotel bar is expensive but those are normal challenges for a business traveler and are the only things to keep me from giving it five stars.
The location is amazing. Literally anything you want is within a few blocks of the hotel. It’s one of the nicest and safest areas of the city… And I feel comfortable saying that because I lived in the Chicago area for the past eight years before I moved away last year.
Thank you for a great stay.

As a Hilton Honors member, my wife and I were extremely upset with our stay here. The list of negatives were pretty long but I would like only to point out a few issues. First when we got to the hotel we weren’t greeted and even ignored by everyone from the doorman to the concierge. When we checked in the attendant wasn’t very friendly. She took our card, swiped it, and gave us the room keys and an elevator key (which we had to figure out on our own). She never discussed our honors membership or any benefits available to us from having one. Once up to our room we started to go over our bank account since we had a 7 hr trip. At that point we noticed that The Hilton had put a $ 100 hold on our account. This was not disclosed to us so naturally I wanted to talk to someone about it. When I called to inquire about it, the gentleman on the other line said it was disclosed in the fine print. I told him that it wasn’t disclosed upon check-​in at which point the guy started to treat me as if I had never been to a hotel and told me every hotel holds money for possible additional charges and as soon as we check out the money would be replaced. Of course it wasn’t. But it is what it is.
We have 2 kids and they enjoy swimming while at hotels. So we went to the pool that evening only to find that floor was under major construction (which again was not disclosed to us upon check in) the sauna and spa were completely out of order and the remaining area open was messy and not up to Hilton standards. The next morning, I went to the shoppe where I was charged the wrong amount for a couple of items (literally 4x what it was supposed to cost according to the price tag) by then I was tired of dealing with the staff.
We decided to leave this Hilton and spend our next night at the Hilton Downtown Chicago, where we found what we expect from staying with the Hilton. Everyone was at this location was top notch. When we checked in the lady at the desk was very helpful, nice and was very clear about our hold (which was only $ 50 at this location.) also they had signs up to create more disclosure. She provided us with information on our member benefits… In hind sight we wish that we would have just spent both nights in downtown and will never be returning to the magnificent mile location.

Pros:
Great location near the best shopping, restaurants, & lakefront.
BRAND NEW RENOVATED ROOMS — they are still renovating some floors.
Nice Executive Club Lounge on the 2^nd. floor.
Windows open for fresh air.
Well priced for the location.
Cons:
Getting a room with a view is tough due to the other surrounding highrises.
No bathroom ventilation — there’s a vent but the building’s master fan is not turned on so no air gets vented out.
This property gets overrun with families. Billions of kids running around… ugh.

It renovated and the rooms are ok. The big plus is its location. Shopping, food, whatever, within grasp. It’s definitely a place to keep in mind if you are thinking of coming to the windy city.

This hotel is under construction, so be advised. I’m a HHonors Gold member and booked a room online. I specifically chose this hotel so that I could get a lake view and upon our arrival we had been downgraded due to construction. We were able to get a small continental breakfast each day in the lounge on the second floor, but it was so packed that the tables weren’t being cleaned. I had to bus my own table. We used the scanner feature to retrieve our car from valet and one of the numbers cut off. So we ended up standing outside in the cold for roughly 20 minutes waiting on our car. All in all, the service could have been better. Also, there was a power outage in our room Saturday night while my boyfriend was showering.
All that being said, the room was really nice. The separate sitting area was a bonus above most downtown hotels, and the dressing area with lit mirror was great for doing hair and makeup.
Be advised, parking at the hotel is valet only and $ 66 a night!

Love this hotel. I have a lake view. My view is awesome on the 22^nd floor. Our event was around the corner. The bed was comfy as hell. Living room separate. Not a big freezer at all in the room. Ended up having to use the hotels! I didnt like that. Had a separate makeup station, loved that! Going down for breakfast now. Had a great nite!!! Staff is friendly and accomodating. Rooms are awesome. Thank you Hilton!

I brought my girlfriend here for a 2 day birthday staycation. I booked an executive king suite and figured that would please her. It did! The location is amazing and the prices are fair. My girlfriend noticed that the bathtub/​shower had a ton of hairs in it from the past guest, which means they don’t clean the rooms very well. (By a ton I mean more than 10, we counted) we called guest services and they said they would have it cleaned right away and they would have the manager contact us. They sent a maintenance worker up in record time and she cleaned it right away. We decided to take a dip in the pool before going out for her birthday dinner, and while swimming I found 3 plastic cups floating in the water. The gym is right next to the pool so I’m guessing the people that use the gym threw them in there, but three?!? Also, the pools lined with gross stains all around the edges. It was so gross that by the time I found the third we got out and decided that it was too unsanitary to swim in. All in all it’s an ok hotel, but the staff needs to clean it better and I’m still disappointed that the manager never contacted us. Very disappointing

My husband and I stayed here for 2 nights in March ’11 on a trip from the UK via Cincinnati. I can’t comment on value as the room was a gift to us.
However, the hotel itself was great — excellent location for two first-​time visitors to the Windy City. The staff were helpful but unobtrusive and all areas we saw were clean and tidy.
Our room was a little older than I’d expect but perfectly functional. The sitting room area had sofa and 2 chairs, table, large flat screen TV, fridge, sink and desk. The bathroom was spacious and in good order — good shower!
The bedroom was equipped with a massive comfortable bed, flat screen TV alarm clock radio and a wee alcove perfect for doing hair and make-​up. There was a large wardrobe too.
The views were right onto Hancock Tower and with the fog and low cloud, it was very atmospheric! The location worked very well for us and allowed us to see the sights.
We really enjoyed our time in Chicago — great shopping, eating and mega-​fun times all round. Would recommend Hilton Suites as a base for a visit.

Full disclosure, I stayed here on business where the company was paying, so I cannot speak to the overall personal ‘value’ since it wasn’t my coin technically. But, I did stay here three solid nights, and I can still report on the rest of my experience.
The room itself was spacious (king suite), with plenty of room to spread out. The furniture was nothing to write home about, but the bed was quite comfortable, and the accommodations were satisfactory. I can’t say I cared for the couch, but I didn’t spend much time on it anyway.
The service was fine, and my room was wonderfully put together every day when I returned. Unlike most hotels I stay at, there weren’t even little knicks or dings in the walls or fixings that you so often see even in the nicest places.
Speaking of service, the staff there was also very friendly and helpful. I had no issues with any of the crew, and I think they did a fine job of both sticking to the processes, and going out of their way to meet my needs.
I liked that «The Local» was downstairs in the hotel, as it was a quaint little bar that was the perfect spot for a nightcap. The breakfast option on the other end of the spectrum was perfect. I’m an HHonors member, and I had access to the second floor lounge. The food was acceptable, and the options were pretty varied. Definitely something for everyone.
Overall, it was well worth the time spent there. I would definitely stay here again if I were making the decision on the hotel. I’m not a big shopper type person, but the proximity to the Magnificent Mile was also a nice touch, if not somewhat lost on me. But for others whom that would appeal to, this is the place to stay.

This review is strictly for the service we received while staying here for the RSNA conference. Elliott in the Executive Lounge on the second floor MADE our visit. He provided service to us (and everyone else) that was more akin to the level we experience at The Ritz Carlton, The Palms, etc. He introduced himself to everyone and was extremely attentive with drinks, clearing plates, making polite conversation, and ensuring that our experience at Hilton was outstanding. If he continues working with this type of hustle, my prediction is a stellar career ahead of him in whatever he chooses.

The hotel room was great and the stafff was really nice. I will stay here next time I am in the city ! Walking distance to John Hancock building. The king suite was clean, very large, and had a nice view. I wish wifi was free and the parking was not so pricey !

Things started off on the wrong foot when I noticed their rates had gone down during the days of my visit so I called the reservation number to get it changed. She assured me they would make the adjustment. I received an email a short time later showing none. I called the hotel directly and they transferred me to a reservation manager. I left a detailed message and never got a call back. Thinking he must have changed it as I left my confirmation number, I was surprised to see the same old rate when I checked in. Frustrated, I explained my situation to the front dest staff and their response was to hand me a business card and tell me to call this guy after 1:00 pm. GRRRRRRR.
I put the card in my pocket and forgot about it as I had a busy weekend planned in the city. I was so so happy they were able to get me into my room so early (arrived morning), but was disappointed when I walked through the door of my one bedroom suite. It was small, dated, had no ambiance or décor, and there were stains on the carpet, very un Hiltonesque.
Sure the location was decent, but I would much rather stay at the Residence Inn right across the street and will do so in the future. Their rooms were spacious, bright, clean, and modern with all the amenities of a studio apartment.
On Sunday, we came back to the room around 4:00 pm after a long day. First thing we noticed was the room had not been cleaned. I called customer service and asked why this was. She apologized and said someone would be right up. I told her we were tired and needed to rest before our 6:00 pm dinner engagement. Can they come then? Sure but can I call to remind them? Really? How is it my responsibility to seek out managers to change rates and remind cleaning staff to take care of my room?
The door men never greeted us, and didn’t help me with my luggage upon my arrival. I do applaud the customer service staff member who called me after I checked out to address the rate change but they did get a heads up as I left an online survey that highlighted my disappointment. There are so so many other properties in Chicago that far surpass this one. Oh and no free WiFi? C’mon. I will not be coming back.

AVOID!
Supposedly going for renovation within 2 months. Needs a renovation yesterday.
Couldn’t believe it’s really a Hilton, let alone an Executive Suites – which enticed me in the first place. Don’t be fooled by the reasonable rates. They are running this place into the ground and sucking/​saving every last dollar before they renovate.
Linens and sheets are dirty, torn and of inferior quality. Rooms are 2 star non Hilton worthy. Even the shower water pressure is unacceptable.
The gym is falling apart and they have discontinued certain services there. Internet service is second class.
In a word they are in shut down mode
The coffee shop in the lobby is however rather good. Yeah for something.
Again be forewarned. Can’t understand how Hilton would tarnish its reputation with this sub standard hotel in this major US city.
I relied on the Hilton Brand, as an HHonors member and got … Fool me once !

Stayed here for three nights, not a bad Hilton. Average room, clean, etc. The best thing about this location is it’s near several good restaurants, and walking distance to all sorts of bars. Staff was friendly and overall a good stay.

Had a nice time, had a great view from the room and the hotel pool. For the price paid it woulld be nice if they included breakfast like so many hotels. We ended up having to pay additional for breakfast which cost thee familly about $ 80.

It was an ok hotel. The room wasn’t decorated nicely and the pool closed fairly early and was out of towels when we got there. The staff wasn’t particularly friendly or helpful, but not rude either.
I wouldn’t stay here again with all of the other options out there…

So glad my friends and I decided to pick a hotel that was in downtown versus miles away. Paying a few hundreds more was well worth it. Everything was pretty much walking distance. We had picked a terrible weekend to come when there was some convention going on. The hotels jacked up the prices like crazy. Anyway, the rooms were comfy with no loud noise. Everything was perfect size. The view looking out from the hotel was awesome also. We had a fridge and microwave that came with the room. It also had a coffee machine stocked up w/​good coffee; I forgot the company name but it was a brand of one of the franchises out there.
Lastly, the staff were courteous and the customer service was great. And I’m referring to the whole staff who worked for the company… from the front door/​bell hop staff, to front desk, and the maids, etc. Anything we needed, they got it done.

Overall, the inside and outside of the hotel aren’t bad. And the staff was incredibly friendly. The only issue that we had was the temperature in the room. The engineer came up one the first night to replace a broken thermostat. But since it was cold outside, the hotel didn’t have the air conditioning working. So the temp in the room was very hot and there was nothing we could do. Ended up having the staff bring us some box fans to cool down the room.
Otherwise, great location!

I hate this hotel. I’ve been here for four nights for a conference and there were problems starting from day one. The only reason I’m not docking it more stars is that it’s a fine establishment if you just wanna sleep somewhere, but one problem after another just keeps diminishing my experience, which shouldn’t be the case for a tier 7 hotel.
First of all, the type of room you’ll receive, despite paying the same conference rate as your colleague, will differ dramatically, for no apparent reason. I was giving a very small King bed room with ugly gold and vintage décor on the fifth floor that overlooked the top of another building. My colleague got a huge, modern room on the 20^th floor that had a city view. I called to ask for a room change and was put on hold FOREVER. I had to call back twice because the call eventually dropped twice. Finally, I was able to get in touch with Karen at front desk, who looked at options and was able to get me a room with a «city view» on the 16^th floor. The room was just slightly bigger than the old room, which had just one foot between the foot of the bed and the desk. Because there was a conference, I understand that there weren’t many options, so thank you anyway.
My colleague has gold status and should have had complimentary access to the gold lounge, but no one told her. We went looking for it because I had read that it was on the 24^th floor, but we couldn’t find it. The operator said it was on the 2^nd floor, the housekeeper on 2^nd told us once it was on 24^th. ??? We finally found out that it was closed for renovation when we were trying to square away a deposit charge issue (another story). No one had told her about the lounge because her room reflected my HHonors number (silver) because I had made the reservation, DESPITE her asking to have her HHonors number placed on her room when she checked in. OMFG. Alicia at the front desk made it right by giving her restaurant coupons and comping our buffet breakfast for the morning at 720 Grill and Bar.
As far as the deposit goes, the hotel charges you for a night and I got charged two nights because I had booked for my colleague at the time. Fine, but when we checked in, they couldn’t do anything about it b/​c the financial people were only in from 9 – 5. The next day, because finance had stepped out, Alicia decided to transfer the deposit that WOULD have gone to my colleague’s room to MY room, which essentially takes care of it, though I still would have preferred the charge to go to my colleague, because it will take more time to explain this to MY finance department and get reimbursed. Fingers crooooooossssssssssssed.
On top of that the whole building is super confusing — it took me three days to finally figure out how to get to my room and not have to look twice trying to find the elevator. There are no signs for the elevator by the way. If your hotel is more than two hallway turns away from the elevator, I pray for your safe return. Finding the conference rooms was really hard, as they are down the stairs, around this hall, around this bend, etc etc.
As far as the rooms go, if you’ve got the standard gold room, they’re fucking ugly. The toilets don’t flush completely on the first try and despite my turning the thermostat down to 68, it still read 74. I also left a note for the housekeeper my first night to leave me extra lotion, so she left me six bottles and failed to refill my other toiletries. Once again, «???» Oh, and in the first room, I didn’t even have lotion. Additionally, she had (kindly) hung up my towels, but unbeknownst to her, she had hung up a towel I had used as a yoga mat, so then I had to go change both of them because I couldn’t tell which was which. Trying to save the planet but can’t. Fail. But seriously, I have never seen a request for one type of toiletry turn into a complete ignorance of other toiletries. Housekeeping also did not refill my tea.
The gym is nice, but there is a charge for it unless you are a silver, gold, or platinum elite member. It also closes early! I forgot and went looking for it (8^th floor) on Thursday night, but it closes at 9 or 10 PM.
My face is this emoji –_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​– when I think about this hotel. It’s a luxury hotel, but these hotels are so damn problematic because they freaking charge for EVERYTHING! You have to pay for wifi and gym access and the gym is so goddamn chi chi they have to close it! I would have been much happier at a lower tier hotel where the gym is simpler but open 24 hours and my aesthetic senses aren’t assaulted by this ornate gold crap.
In short, if you’re just looking for a place to crash, fine. But when you pay as much as you do for the market rate here and it’s a tier 7 hotel, you expect the services and experience to be a higher level. God I sound like a mother fucking diva, but seriously Hilton, there’s a reason I haven’t stayed with you in over two years if I can help it.

The décor in our suit is very dated. When we first made the reservation we asked for two bedroom suite with two beds that were bigger than double beds. We were told that they didn’t have that, and what they could give us was one queensize bed and a couch that pulled out into a bed. They claimed that the hide away bed was of good quality and would be fine for one of us to sleep on. When we came to the front desk to sign in, we asked if there was a possibility to get a two room suite with two beds. The man at the front desk said no problem. When we got up to the room we found that the two beds were double beds, which was not what we asked for, and that the «good quality» sofa, was crap, and SUPER uncomfortable. Just laying on this pull out made my back hurt. I was not very impressed with this. The nicest furniture in the room was the desk chair, which wasn’t all that great.
Another thing that was quite aggravating was that we couldn’t simply get a password to sign into the wireless. We called the front desk and they said they would comp the internet access. However it is quite inconvenient to have to sign up for new internet access everyday, when they could simply change how the system works, and give you a username and password so you can sign up for free.
The cool thing about these rooms is the have flat screens in each room. The refrigerator in the room was super old, and while it worked and kept beverages cold just pushing on it made it wobble back and forth, and the outside of the refrigerator was HOT to the touch and made funny sounds, which made me worried that it was going to explode.

Let me begin by saying that this is my first time creating a comment on Unilocal.Never before have I thought it was this necessary to take the time out to warn anyone planning to stay here.
Okay so upon check in everything was perfect, friendly staff, great location. It wasn’t until viewing my room that I was completely disgusted. Not only was there mold growing in the shower, me and my fiancé later found a used condom on the side of the bed and while it was hidden pretty well I feel that if the room was cleaned properly it could have been found by housekeeping. I really don’t like complaining because after working in the hospitality business for 6 years I understand that things go wrong but the next morning we walked over to use the phone to order room service to find a dead cockroach on the floor.
I complained to the manager, I believe Joey was his name and he compensated us for the night but honestly, it wasn’t enough to make up for how disgusted I was or to make me ever fathom the thought of staying at this hotel again. I advise you to follow suit.

I had a late flight into Chicago which had a slight delay. When I arrived at the Hilton at 1:00 in the morning I was told that my reserved room (reserved for weeks) had been given away and that there was NOTHING for me. 1:00 in Chicago, the first week of December. .. me on the street with no place to stay. If you find my dead frozen body anywhere along Delaware, please ship it back home to California.
Thanks Hilton!

The location and price makes this hotel a three star in my book, but it’s important to note the «suites» in the title. This means that this is not one of the high end Hiltons, but rather the more economic suite options. We didn’t realize we booked a Hilton Suites when we stayed here, but the location made for a decent stay. The price was right as well. This hotel is located just a short block or two from Magnificent Mile and next door to the Hancock Building. It’s conveniently located and the service was friendly and helpful.
The rooms could use a face-​lift, but if you’re traveling with kids or want to put multiple people in a room, this could be a good option. There is a separate room for the bedroom and then the «living room.» It’s not a huge room though and would bode better if they just made it one large room.
All in all, it was a decent stay but I definitely prefer the other hotels in the area. If you’re looking for a suite-​style hotel in a good area for a decent price, this is a good option for you. However, if you want a Hilton that’s more of a full service hotel, I suggest looking into staying at the Drake or the other Hiltons in the area.

My partner and I stayed at Hilton Suites Chicago Magnificent Mile for two nights while we were in Chicago for a wedding, and overall, this was just a boring Hilton with average service.
I will say that even though there are roughly 12 Hiltons in the Chicago area, they’re all pretty expensive. The Hampton Inn on the Magnificent Mile was basically the same price as this Hilton Suites. I don’t know what that’s about.
We are Diamond with HHonors, so it was surprising but we had to actually ask for an upgrade: they should be doing that automatically. The room was a «Lake view,» and luckily we were at a high floor so we could actually see the lake. I would say that anything under floor 15, there is absolutely no view. (But I don’t have any ability to differentiate between the views.)
The layout of the room was a bit different than just having a normal «suite» at a regular Hilton. There was a microwave and sink area here, which I don’t see very often. The room was standard, it’s a bit small. The bathroom looked a bit dated, and the layout was all wrong. The bathroom door had to be closed or else you could not be at the toilet.
The location is fine, you’re toward the northern end of the Mag Mile, but it’s walkable to everywhere around there, so the location is fine.
Overall, this is just an average Hilton. There was nothing here that made me say, «Wow, I really want to stay here again!» But then again, there was nothing overly negative about staying here.

There are so many choices when staying in downtown. This should not be your first. What drew us here was #1 pool #2 suite that will sleep 6.
We came for the one direction concert and arrived at 10:30 on Thursday night. We pulled up on the busy street and weren’t sure what to do but the valet greeted us and told us what we needed to do. $ 64 a day for parking at this hotel. Seriously.
They brought our luggage up to our room for us. Guess that’s what a four star hotel does. But that’s where it ended for us.
Our room was a suite with a fold out couch in the main room and two queens in the other. It seemed moderately clean until you really started to look. A cent in the shower on the wall loaded with fuzz and dirt. Hairs in all the corners of the bathroom floor, beer bottle cap behind the door, gross dirty stains on the blanket that was up in the closet, rusting peeling paint on the bathroom door frame, broken closet door, and tons and tons of spiderwebs and huge gross spiders outside on all the windows.
The pool was on the 30^th floor. No hot tub. It boasts horrid baby blue paint and tiles (several cracked) and again rusty door frames. It was clean at least. There were huge windows with beautiful views of the lake. Minus the dirty spiderwebs covering the entire window. So much so it wasn’t even enjoyable to look out. Totally obstructed the view. Budget cuts must not allow for window washers. I’m usually not that picky but if I’m complaining about it, it’s really that bad, trust me.
The nightly rate was out of control but so is everywhere else in downtown. $ 1000 for three nights with parking.
I did not use any other services within the hotel and didn’t need anything else during my stay so it wasn’t necessary for us to have the 4 star amenities but not much else you can find in downtown. But I won’t stay here again.

I really enjoyed staying at the Hilton Suites Chicago Magnificent Mile as service was friendly and helpful and the hotel is in a great location of Chicago across the street from the John Hancock building, not too far from the water and within walking distance of plenty of shopping at the Water Tower and 900 shops, plus lots of dining choices.
I loved my ‘little apartment’ suite which was just perfect with a separate bedroom with double doors to the office/​living room, each room had their own big screen TV, the living room had a nice couch, chair and coffee table. There was a bar area with coffee machine, microwave and refrigerator — perfect to make your own coffee in the morning and to stoway and reheat your yummy leftovers. The office desk faces the window and I had a nice view of the John Hancock building.
There is a make-​up area with mirror and the bathroom has all your amenities: shampoo, conditioner, lotion, soap, shower cap, hair dryer, etc. Water pressure is great and there are plenty of towels.
Maid service was good (except a little stingy with tp) and nicely coordinated clean-​up time so that your room was ready upon your return.
There is wifi in the rooms, plus there are 4 Mac computer stations in the lobby for your use.
I would stay here again!

Bons points: Idéalement situé (au pied de la hancock), chambre spacieuse
Mauvais points: 13 $/​jour pour une connexion internet de mauvaise qualité, 15 $/​jour pour un petit déjeuner continental plutot maigre en choix, actuellement seul un des 2 bars au rez de chaussée est ouvert et le service y est moyen

In Chicago kann man ohne weiteres das Hilton Suite Hotel empfehlen. Das im Jahre 2006 renovierte Hotel hat riesige Zimmer im Stil von Junior Suiten. Jedes Zimmer hat ein Wohnzimmer und ein Schlafzimmer. So emfpiehlt sich das Hotel besonders für grosse Familien.
Das Hotel glänzt durch seine Lage. Parallel zur Michigan Avenue — der Einkaufsstrasse von Chicago — direkt am Hancock Building. Auch zum See ist es nur einige hundert Meter.
Der Innenpool und das Fitness Studio liegen im oberen Stockwerk des Hotels. Von dort aus hat man einen tollen Blick über die Stadt und über den See.
Im Hotel gibt es ein Restaurant, in dem Frühstück, Mittagessen und Abendessen serviert. Ebenfalls gibt es einen kleinen Coffee-​Shop in dem Starbucks Café angeboten wird.