Kaplan Test Prep and Admissions

I took the LSAT Advanced class here. I came to every class and did all of the assigned homework. At the end of the class, my LSAT score actually went down. Instead of asking for my money back, I wanted to use the «Higher Score Guarantee» to take the class again for free — basically I just wanted to use the online services which were actually pretty helpful.
I went into the Kaplan center and filled out the required form and had them inspect my lesson book. They said I would hear back from Caryn Smith, the Operations Manager, in a couple of days. I needed her approval to take the class again. A week passed and I didn’t hear anything so I sent Caryn an email. Another week passed and I called her. She acknowledged that she had received my email and would let me know an answer by the end of the week. Another week passed and still nothing. I called the center again and spoke to somebody else. He said that it was an especially busy time but that he would move my name to the front of the list so that I could get an answer soon. Another week passed. More phone calls and emails — same story.
Meanwhile, I continued to get «Last Chance to Register for LSAT Classes!» emails every few days and special offers to save money on future classes.
Well, a few months passed, the September LSAT came and went and I never heard back from Caryn despite my numerous phone calls and emails. Their «Higher Score Guarantee» is a joke. I would not recommend this company to anybody.