MAC Cosmetics

I have had good service when i go to a mack counter. Love there products. I have been a user for years, and recommend mac to friends.

Melissa is the MOST amazing makeup artist! She did my makeup for my 24^th birthday party and it was literally the best makeup I’ve ever had on my face in my entire life. I do my own makeup everyday but I knew I couldn’t get the exact look I was going for on my own so I made an appt at Mac and I could not be happier with the look that she gave me. I showed Melissa a picture of the look I was going for and she executed it with perfection. She asked me questions along the way about how I felt about the winged liner, lashes and lip color… she made me feel so comfortable and involved in the process. She really knows what she’s doing! I got sooo many compliments last night about how amazing my makeup looked and it really made me feel so good. I recommended Melissa to all of my friends and I will be going back to her the next time I need my makeup done. Honestly if you’re going to Mac see her, she has a glowing personality and is a makeup goddess. YASSS GIRL.=]

Thirty minutes prior to their closure time, my hubby and I went there. We were going out to a restaurant and I had forgotten my lipstick at our apartment.
A friendly and competent sales associate suggested efficiently a flattering new lipstick shade for my skin tone.
Their lipsticks are highly pigmented and long-​wearing.
I love their lipstick packaging is truly sturdy. None of them broke in my bag. I have had this challenge a lot with entry-​level lipsticks despite putting them in a makeup bag.
MAC is one of my favorite high-​end makeup brands. Their makeup-​up artists are talented and know their products. They aren’t pushy to sell things you don’t want. They are honest about what are the best shades for you, etc.

This is a review for my MAC makeup artist, not for the counter. Melissa helped me with a foundation match and was the absolute sweetest person ever! She was knowledgable, very nice, and did exactly what I wanted! She was very informative and also very considerate.

It’s always a bit crowded for my liking. Especially on the weekends but that’s a good thing for Mac I suppose!
I love Mac cosmetics and the customer service here is great. The employees are very attentive and helpful.
However, what these cosmetics have some to my skin deserves 1 star! I suppose I should exfoliate more and NEVER fall asleep in this toxic make up!
I’m ranting but isn’t that what Unilocal is for?! Ha!
Great location, wide variety! You get it

I love this makeup but the people are rude

BROOKE IS AMAZING, highly recommend her!
This location was pretty slammed when I went in, Brooke helped me every step of the way and was great! This is also a PRO store which is cool because they carry different things than a regular mac store. She suggested products that I’ve never even considered trying before and I actually loved them. Some of the other ladies working there were just, blah, but Brooke is amazing at what she does, I’ll def. be back

I came here to get my makeup done for a formal event. I didn’t have an appointment and they took me in at 4 o clock. I had Bhani do my makeup and she did a wonderful job.

MAC is my favorite cosmetic line and the girls at this location make coming back worthwhile. They are good at their artistry and very attentive to your needs. Siobhan was the MAC make up artist I worked with and she helped me get ready for a Friday night out. She even showed me tips on how to do my own make up at home like a pro. I will be coming back soon to see her and get my make up done again.

If you want the best makeup done in the city then you must visit Emily at the Watertower location. She is exceptional at doing eyes and you will get compliments galore. Has the best customer service and always accommodating. Is a great talent, attention to detail and sweetest person around. I have followed her when she moved from Oak to Watertower and that should say it all. Please check her out you won’t be disappointed.

Can I get a half star? I get better treatment by debt collectors. The customer service here is colossally horrible.
I’ve been shopping at MAC for about 15 years — it is one of the few places that carries a tinted moisturizer/​BB cream or foundation in a color that matches my skin for for a decent price. I have tons of eyeshadows, etc. from MAC — I’ve had enough pots and containers over the years to get about ten free eyeshadows from the recycling program. Let’s just say that I’m a fan.
However, the customer service at this MAC counter was so. incredibly. BAD! I was there a few weeks ago and bought a BB cream and they asked if I wanted to come for an appointment in two weeks to try the new Isabel and Ruben Toledo collection. I said sure. They called the day before my appointment to confirm, and I started to cancel it, but I said what the hell.
Got to the appointment on Thursday on time and I just waited for about ten minutes before anyone acknowledged me. I understand it was busy and all, but come on. When I finally got to the counter, I notified them I was there for an appointment at 4:30 and it wasn’t until 4:50 that someone even said to me that they were short staffed and G would be with me shortly.
Fast forward to 5:10 and I finally had a makeup artist. He did a good job, but in-​between each eyeshadow stroke, he was picking out products for another customer. The multitasking just doesn’t work — I had already spent an hour and ten minutes there by that point. I had a bit of a smoky eye done, and it looked really good, but I already have the colors that G used in individual pots (violets, taupes and purples) so I wasn’t interested in buying the palette. They were out of the green palette that I was interested in, so I went with an Isabel Toledo lipstick (the palettes are very nice, by the way.) I was about to ring up but then remembered I had been looking for a sheer taupe-​y brown lipstick, so I said hold on, I’ll find something else. I looked and he tested some on my hand, but there was nothing that I really wanted.
Anyway, I ring up for my lipstick and he asked if I wanted a bag and I said no — I took my receipt and left at 6:00pm.
The next day, I was excited to put on my new lipstick and I opened it to find it was the wrong color — it was the taupe that I did not like. I wasn’t exactly excited about having to go back to MAC that day, but I popped by after work, only to get into a near shouting match with G about the lipstick — he wouldn’t back down — he insisted that there was NO WAY HE SOLD ME THAT LIPSTICK because the numbers didn’t match on the receipt and there was no return sticker on it. Now, am I really gonna go out of my way to try to bilk MAC out of a lipstick? I just wanted an exchange and to be on my merry little way (cause I do have a life outside of lipstick, y’know). We went on about this for five minutes — he kept denying that he sold me the lipstick although I recounted every single event of HOW he sold me the lipstick. There was no way that I was leaving that counter empty handed and without the lipstick that I had actually purchased. There was another MAC makeup artist standing behind him and I think she saw my eyes narrow as she tried to help with the situation.
After some back and forth, G found the actual lipstick that I bought on the counter, with its return label on it. So of course the numbers didn’t match on the receipt. He had given me the wrong one… I received a flippant apology and I stormed out. It’s one thing to make a mistake, it’s another to be ridiculously rude about it.
Save yourself the trouble and head over to North Bridge.

What horrible customer service!
I usually only visit the free standing Mac stores but I had some Macy’s gift cards to blow so I thought I’d stop in here… BIG MISTAKE.
NO ONE welcomed me or asked if I needed helped.
I asked if they had a certain lipstick collection in stock and just told me no, didn’t even offer anything similar! Instead I just went over to Urban Decay and dropped over $ 100 in 5 minutes…
I will definitely ONLY stick to my usual Mac stores as opposed to this counter.

I was there about three minutes, just enough time to pick out the color I needed, and someone was there to help. Nichole Futrall listened really well at what I needed, and was super helpful. She showed me an amazing conceal, which I desperately needed. She was friendly and suggested a waterproof eye liner, which after wearing all weekend, is a heaven scent. She also showed me an eye shadow that I just put on with my fingers. As busy as I am, this was another great suggestion!

Well, I’m a little surprised by the few reviews, but I’m here to tell you MY story now :)
I was looking for make up for my wedding and my hairstylist told me about the MAC store at the water tower. i decided to go there and make an appt. I guess I can relate to the comments about customer service, it’s really not the best*.

I ended up spending about 10 minutes walking around, waiting to someone come to ask me if i needed help. I asked one of the girls (who actually was way wrong on her foundation choice, making me second guess if I really wanted my make up to be done there. but anyways.) — I asked if I could make an appt and she directed me to Freddy.
Freddy was a sweet heart, and scheduled my appointment but when I get there at THE DAY OF THE WEDDING he’s just NOT there at all. I started to panic, first because I was dumb enough to not do a «try on» session before the wedding day, and second because I thought no one could do my make up.
But «luckily» for me, they said that any of them could apply my make up. I showed the guy what i wanted to look like (one look I liked from Mila Kunis) and it took a while but the result was worth the waiting. EVERYONE said it looked gorgeous. I was afraid I was over-​doing it for a wedding, but hey… I don’t get married everyday. lol.
I wasn’t totally confident when I walked away specially because I thought I was too «powder-​looking» but the results in my wedding pictures are great. I never had any professional doing my make up, so I still don’t know if the way I looked was «right»… anyways.
The make up artist instructed me to buy the things I would really use to match the total amount they require $ 50.
My husband (who does not like heavy make up) said that I looked super hot as soon as he saw me. Many people at the wedding asked me where I got the make up done and they said it looked amazing.
So yeah, I would give this place 5 stars if the appointment confusion had not happened, or if the girl was nicer when i first went there.

Wow, this MAC really let me down. The products are amazing, don’t get me wrong, but the location! I was expecting some of the legendary MAC expertise and customer service from the employees here, and all I got was a whole bunch of rude. First, no one asked me if I needed help for the first ten minutes I was here. I don’t know, I guess this is forgivable as I am fairly bright re: makeup and cosmetics, so maybe I acted like I knew what I wanted, but still… for example, the employees at Sephora or the Body Shop always ask politely, just to let you know they’re available even if you don’t need help right that second. What really annoyed was the number of times the employees bumped into me or reached across me while I was looking at the displays or trying things on. One of them was even so obsessed with wiping the counter clean he didn’t care that I had my glasses resting right there and wiped the counter down anyway, navigating around my glasses. Wow, how about an «excuse me?» I would’ve been happy to move them for you if you asked, dude… In fact, only once did anyone say «excuse me.» So rude! I couldn’t believe it. Maybe it was because I didn’t look like a tourist, teenager, or trustafarian. Too bad for them, because I had an platinum card ready to go and a hell of a long list of products that I was looking for. I took my business to the Urban Decay counter in the same Macy’s and they happily helped me out. I’ll never go back to this MAC again. I highly recommend Unilocalers try the Oak Street store instead, which is only a few blocks away, or the Sephora inside the mall.

I have had some fabulous experiences here, which is why I’m still giving this location three stars. I can think of a half a dozen employees here who have given me excellent makeovers, provided makeup tips worth their weight in gold and suggested new products that I have fallen in love with. The space is a smidge larger than other MAC counters I have found in other department stores and it’s always pretty well organized for the volume of shoppers they go through in a day. I mean Hello! It’s Michigan Avenue. You have to fight tooth and nail just to get in arm’s length of merchandise. Even in their busiest times, like their fall preview makeover days, I’m still asked repeatedly if I’ve been helped. Now that’s good customer service.
However… that good customer service was gone in the blink of a false eyelash when I tried to return a product. Products that have been used can only be exchanged. Ok fine, I’d rather have my money back but whatever, there’s plenty for me to choose from to replace that garish nail lacquer. The freebie lipsticks are non-​exchangeable, even if they have never been used. Ok that’s not really cool, people like me impulse choose on color and sometimes make a mistake. This time I made a hooker-​in-​heels-​cherry-​red lipstick mistake but whatever. The employee dealing with my hairy return was nice enough explaining all this, until I whipped out a blush I found I already had in a similar color at home and I found I didn’t need. Wow you would have thought I had asked her to body paint me with Crayola watercolors. I apologized for being a pain and her response was… nothing. I smile and say thank you and… nothing. I try to make pleading eye contact and beg for forgiveness… nothing. Ok I didn’t beg, but I left feeling so bad that I’m pretty sure I forgot the stupid nail lacquer I was trying to exchange.
I think I’ll be hiding out in the MAC down the street until this blows over, I feel like I’m in timeout!