Mdu Communications

I would give negative 10 stars if I could. This is the worst company I have ever dealt with. I’ve had directv through them for not even a month and have already lost service twice. My building is locked into a contract with them and says they are stuck. Well, i’m moving out cause I can’t deal with this company any longer!

This is one of those times where I wish I could give 0 stars. This company is the worst I have ever dealt with for any service. I hope everyone at MDU’s ass rots out from cancer. My building canceled their contract and it takes effect Dec 1. Best news ever.

My condo building signed up with MDU — and since then we haven’t had TV service over the weekends — and now there is no TV service during weekdays — and evidently MDU signed a sort of a contract with the building that we cannot even get out of it. Yeah for abusive companies with great lawyers. Sucks for us little people who are charged for services that don’t operate. If your condo board geniuses want MDU, fire all of them!!!

So I have the terrible luck to have moved into a building that uses MDU. I call and sign up for services, of course the only weekend opening they have is two weeks later. But they have to charge me now. Great. I finally get my cable hooked up, and despite asking for HD the only HD channels I have are HBO and network stations. So I call, and explain, and the customer service rep says, «well, those are probably the only HD channels offered.» What?! I explain that this makes no sense, that there are many many channels in my current package that have HD versions, and point out ESPN as an example. The rep has the audacity to state that she has never heard of ESPN having an HD channel!!! She then goes to look into it, and puts me on hold for 10 minutes. I can only assume she called ESPN headquarters to confirm they offered and HD channel, and was on hold there for 9 minutes. She comes back, tells me I was right, and that she’ll have to send a tech out to take a look at it. Of course, they’re booked up this weekend, and I’m out of town the next two weekends, so this’ll be in 3.5 weeks. Oh, but at least after they fix it I can call back and they’ll comp me for the time I was paying for something I wasn’t receiving. We’ll see how that one works out. I try to get her to comp me something now, seeing as this is their fault and I am not getting the service I requested for almost another month, but she fails to see how this is their fault. I guess my not getting HD channels must be an act of God.
At this point, I say that since the tech is coming out, I want to add a second receiver, so might as well do that at this point too (I know, I’m a glutton for punishment). We go over price and everything, then she puts me on hold for another 10 minutes to confirm that the tech coming out in 3.5 weeks can both fix my problem and install another receiver in the same trip. Shockingly, he can. It is at this point she tells me this installation is going to cost $ 50. I am surprised, as I didn’t pay anything for the first installation attempt, but she informs me that only the first installation fee is waived. I attempt to reason with her, that as the first installation attempt was botched, I should have this installation waived. She still doesn’t understand how I think this installation was botched. At this point I’m on hold for another 10 minutes while she does to talk to someone who has the authority to waive this fee, or she goes to the bathroom, who knows. Of course they don’t waive the fee. And its due immediately. So at this point I am out one month of service and $ 50, but hey, in another month (after another service charge) I’ll finally get the service I’m paying for!!! I work in Arlington Heights and live in the west loop, and commute on I-​90 to and from work, and this phone conversation took the entire commute back home.
The sad thing is I like this building otherwise, but I just can’t live with this level of tv/​internet service for another year, so MDU lost them a customer as well. I used to live in St. Louis and had Charter, which has a terrible reputation and deserves it. MDU makes Charter look like Google. And I signed up just to post this review. This is the worst experience I’ve had as a customer in my life.

Alright, I need to preface this by stating that I only created this Unilocal account so that I can review this awful company. I have never went so far out of my way to make it known but they are horrible.
IF you are reading this and your apartment building uses MDU-​run away. This is the worst ISP I have every encountered. 11k download speed? I had 56k 15 years ago.
There service will make you want to want to kill. I am getting pissed off writing this rant so I need to get off before I smash the screen. NEVER USE MDU
PUT THIS POS COMPANY OUT OF BUSINESS

If I could put 0 stars or negative stars I would.
This company is horrible. I was forced to use their service which is aka Directv. However, I was charged $ 50 installation + $ 200HDDVR, $ 100HD, and $ 70Standard box! WHAT?! Directv is GIVING AWAY BOXES AND INSTALLATION for free! After much complaining, and some letters to the condo association and MDU — a MDU person called and I got 1 HDDVR, 1HD, and 2 Crappy standard boxes for the wonderful price of $ 347! Wooo! All the while Directv had a promotion which would have gotten me 4 HDDVR boxes with installation for free.
I had no choice as this was the company our association chose, so I swallowed the $ 347 cost and got the boxes. (I can’t live without cable…) A little under a year has gone by and our association is cancelling with MDU. I’m glad — BUT I will not be receiving a dime of my $ 347 back for the equipment as they are «one time lease fees» that are «given to Directv».
MDU’s customer service is horrendous and you will wait forever to talk to their rude agents who play dumb and can’t help with a thing. 99.99% of the time their answer is to just call Directv.
If your building or association is considering MDU — DO NOT DO BUSINESS WITH THEM. TERRIBLE — Highway Robbers is what they are.

I couldn’t agree more with all the other ratings shown above. I’ve lived in Chicago for 6 years and never called a cable service provider more than once. I’ve called MDU I’d say on an average of once a month for the last 2 years that I’ve lived in my building which is exclusively serviced through MDU. I live in the same building as Rob above and have considered moving solely due to the frustrations caused by MDU — and the fact that you pay way too much a month for horrible service. If there was an option for zero stars, that’s what they deserve. Don’t plan on watching tv if its drizzling outside, you’re sure to lose your service for 24 hours.

Seriously, the worst.

Horrible, just horrible the worst company I have ever seen. I would be willing to pay money to not have to deal with them. They provide no customer service and continue to blame the customer for all issues. Just horrible. I don’t know how they stay in business. No one knows anything about the product they are distributing, and they fail to show up for scheduled appointments. Completely unacceptable.

FRAUD, FRAUD, FRAUD! They don’t even deserve one star. This is the WORST company to ever hit the planet! Do NOT use them. They NEVER admit their mistakes, they bill you for things you do not have, they bill you erroneously, the have horrible, lying customer service reps and dishonest and unprofessional supervisors. Every consumer complaint bureau in this city should band together and really come down on MDU. They are horrible. Nothing but a bunch of thieves. For anyone out that there that is as mad as I am at them, I really urge you to file complaints with the Better Business Bureau, The Attorney General’s Consumer Fraud Department and the Chicago region of the FCC. All of the websites are easy to find by Googling them and they all REALLY do pay attention to your complaint and do something about it. Please do it!

if you are looking at MDU because you are reviewing them as a provider, please look elsewhere. If you have to justify a higher cost to your constituents or board members, you can easily compare the customer service of MDU to any airline. They have you hostage, they know it, and they just aren’t interested in anything close to customer service since they have your money anyway. Not the type of provider you want to subject the shared services of your fellow tenants to.

They are totally fraudulent. They will charge you for things that they have not done, they will charge you without telling you and they do not service the dishes properly. Be prepared to get well acquainted with the Visa fraud department because this company loves committing fraud.

If I could give them zero stars I would. They don’t even deserve the one star. Their customer service is pretty non-​existent and not in the least bit cohesive. I’ve talked to almost a dozen different service reps in the past week trying to get my internet fixed and none of them have followed the same «story line» of communication with me. It’s always a different story with them. Just this evening I was talking with one of the reps who said the level 2 tech who was trying to help me last week would call me back within 30 minutes. An hour later I called back and got a different rep on the phone, who I explained my situation to and asked if she could try reaching the tech for me again. Her response — «you must be confused» and then followed up by laughter at my situation because I was so frustrated. This is par for the course with them. I have been dealing with them on and off for the past 3 years of living in this building. Our internet is a constant battle between slow and molasses speeds, depending on the day of the week and time of day you try to use it. We are also tied to MDU for our DirectTv and have also had issues with their service on this end. Our board is currently looking into other options of internet providers and I pray that they do not go back to MDU. If your building is looking for internet providers, please urge them against it!

If I could give zero stars I would. They are the absolute worst and like other reviewers, I would have cancelled services months ago if my building did not require going through them. My internet is so slow/​basically not working and when I called to inquire they told me to buy a modem at Walmart??? This is just the latest example of how horrible, confusing, frustrating they are. They really need to pick it up in the service department — everyone there is confusing and has no answer/​solution to any problems that may arise.

I would compare MDU to the mafia. They really do little to nothing and skim require payment or you don’t get service. My previous apartment was wired by MDU so we had to use their service. When I added services, not only did I have to pay DirectTV I had to pay MDU an additional kickback. When asked why I am paying this I was told it is for them to maintain the equipment. When asked if something goes wrong with the equipment would they fix it? They said for an additional cost. Not really sure what I was paying for but I had no choice. Also, I had an HD box fail and MDU made me pay for a new box. I spoke to a rep at DirectTV who told me the box had been recalled and that I should not have been charge. If your building is thinking of using them… DONT!!!

I’ve been in our building for 11 months now. I’ve cancelled NetFlix and Hulu Plus because there isn’t even a chance of having those services work. Speed goes from bad to intolerable depending on time of day and repeated calls to MDU has provided zero relief. If I could count the number if times I’ve been asked ‘did you reboot the modem’…YES. And that’s if you get a support rep at all. If they say «someone will contact you», don’t take it personal when they don’t. It’s par for the course.

MDU, you could not be more confusing, frustrating, or useless. If we weren’t required by our building to use MDU’s service we would have canceled months ago. Unfortunately this is actually our second round of MDU service, which is where my frustration begins. We moved from one MDU-​serviced building to another in August and it seems like it should be simple to switch the account from one home to the next, but no. Because one building uses Dish Network and the other uses DirectTV this caused all sorts of problems. We are now getting billed for services at that building from 2 months after we moved out and all the 15 people we have talked to can tell us is «this is so weird» or «this is Dish Network’s issue.» That doesn’t help us. You are still charging us almost $ 100 for services that we never used. Thanks for all of the help– you can’t even manage your own accounts.