Pizza Hut

HORRIBLE CUSTOMER SERVICE! We placed an order for 2 medium pizzas online. 2 hours after placing the order still no pizza. I called to check my order and without even taking any of my information they say my order is out for deliver and will be about 20 more minutes. She then tells me 2 hours is their standard delivery time. ARE THEY CRAZY??? 2 hour delivery time for cheap pizza is not acceptable. Sadly this is now the 2^nd time this has happened. The first time it happened they graciously gave us a coupon which when we tried to use on the next order they denied and said it wasn’t a real coupon. PS it’s not super bowl Sunday… pizza shouldn’t take 2 hours! They just showed up with the wrong order. I am so done.

Found a small chunk of hair in my pizza. My family and I usually go to this location for pizza, or when we throw a party or have guests over. Thought they were trustable. I called them and they said they had to have the pizza back in order to get a new one but there was no time, I had work in like 15 min. I understand the procedures and all that but to find a hair after all these years of going there? Come on guys. Never going there again.

I ordered online for the 10 dollar any type any size pizza deal and I order my topping and the total came out to be 14.57 over charged me as I came in to pay.

Pasta or pizza was deliverd on time. But dont taste so well. I’ve ate at plenty of different pizza huts but this locations gotta go. all the topping was stail and looks like it’s just been reheated. I dont recomend this place to anyone

well. i got a pizza delivered, paid 26 dollars for my order and gave a decent tip. i ordered a cheese lovers pizza with extra marinara sauce, and the pizza came with absolutely no sauce. just cheese and bread. we called to let them know about the situation and the lady rudely let us know ‘shes not the one who made the pizza so she guesses she can give us a 10 dollar credit.’ thanks pizza hut im disappointed :(

If you want want pizza with wings on it side. Pizza hut can give you the best wings and the best pizza in a combo. The place was really neat, the crew did a great job on maintaining the cleanliness of the place. Great Pizza destination.

This is the last time I order anything from Pizza Hut. I waited for over 1 hour and 45 minutes (the order was supposed to take 30 minutes) I had to cancel the order. The lady on the phone lied to us four times. Every time I called the store she said «the driver is just 20 mins away». I am extremely upset with this incident and will be writing reviews in other sites, so that other customers can see what I went through today. It is extremely unprofessional to have someone in your business lying to customers. I was a loyal PH costumer and even used your company for corporate events. You lost a great customer and a loyal patron. I wish there was an option for zero stars.

WOW. I don’t think I’ve ever experienced worse customer service in the food industry!
When I called to ask about the order we had put in 1:15 minutes earlier, the manager, Sabrina, was full of snide, sneering, mean-​girl attitude. Granted I was not a walk in the park, as can be expected from a hungry patron that has been waiting a long time. But a manager that talks back to a customer with snide remarks and attitude is completely unacceptable. I will not lay the blame on the harried delivery driver, as our order was received piping hot when it came a full hour after our quoted delivery time (1:30 after order). The management at this establish must be smoking something if they think this kind of ‘service’ is acceptable.
As much as I love quepapas, we will not be ordering from here again.
******
I shared my experience with Pizza Hut online, and the emailed me just now. Without my permission, the shared my contact information with the «store leadership team responsible for this restaurant». My complaint was about the manager, so they are sharing my contact information with the person I am complaining about! Just awesome! No wonder the place has such inept customer service.
Here is the email:
Please accept our sincerest apologies for your experience at one of our restaurants. Your comments do remind us of the constant efforts we need to make to satisfy our customers and the work we need to do to make our front-​line staff a customer-​oriented team.
We have forwarded your feedback to the above store leadership team responsible for this restaurant. They will be in contact with you within the next 3 business days at the phone number or email address you provided.
Thank you again for bringing this to our immediate attention. With input from valuable customers like you, we are able to resolve situations that might otherwise go unnoticed. Please do not hesitate to contact us in the future regarding any matter.
Sincerely,
Pizza Hut Customer Service

The last two times I ordered the pizza was warm at best when it was delivered. The cheese was not ben melted anymore. The first time I thought it was a fluke but I can only assume that it is the standard when I got my second one the same way. I will be ordering from Dominos from here on out.

Worst customer service and food ever! Manager is very rude and she doesn’t get orders correct. Very disappointed and I will be complaining up corporate.

I’m not sure why I decided to put in another delivery order after my first one was messed up, alas, here I am! I can’t vouch for the in-​person dining/​pick-​up experience, but this evening’s delivery was my second and my last. I wanted to give the new Pizza Hut spruced-​up pizzas a try, since it looks like they finally woke-​up and realized that they are being left in the dust by competition (which I will say their new recipe pizzas are leaps and bounds better than their old greasy-​salt-​shaker-​heaven «pizzas»). Anyways, delivery arrived earlier than forecasted on their website, but once again the order was incomplete. Last time all of the marinara sauce leaked out, this time I was missing items, the mozzarella sticks were lukewarm (like they barely cooked them), and the chicken tenders were leaking sauce all over the place. I stayed away from Pizza Hut for about 6 years prior to these last two orders and it looks like I will be taking my money back to Domino’s or Sarpinos for cheap-​ish pizza/​wings/​pasta.

I ordered half mushroom sausage, half Hawaiian stuffed crust. & mild buffalo wings just last night.
It arrived warm and 20 mins earlier than the expected hour time usually given from Pizza Hut.
The pizza driver was nice & the only problem with our order is that the buffalo sauce leaked a bit out of the bag.

I am not ordering again from this place because the customer service is awful. If you have a problem with your order the so called mnaager argues. It is very frustrating to have to argue over a pizza.

I really should have listened to all the previous reviews about this place prior to placing a pick up order from here. TRUST ME, when the people below say the girl working at night is rude and mean, IT IS 100% DEAD ON. The minute I called, and said I would like to place an order for pick up her immediate response was (with an huge attitude) «You know you ARE calling the Pizza Hut on Pulaski and Foster, right?» NOOOOooOO I thought I was calling the Pizza Hut in Houston, TX. Obviously her brain is too small to come up with a simpler/​nicer ay to make sure people are placing orders at the correct location. This girl clearly has absolutely no customer service skills. I wouldn’t want anyone to lose their job over these reviews but some people just aren’t meant to work with the public. Therefore, send her to the kitchen, AWAY from customers.
NEVERRRR ordering from there again, especially because the pizza is sub-​par at best.

I petsit nearby, and I’ve had nothing but good experiences with this Pizza Hut — especially compared to others. Fast, accurate, fresh.

Honestly. When ordering take into account snow storms and set your gourmet expectations aside. The guy with «identity theft» situation, that’s justified.
This is PIZZA HUT (fairly quick, relatively cheap, tastes OK).
Use the on-​line site and go pick it up yourself.
Now, eat your food and try to relax.

Never had a problem with delivery or drivers, or food, but when it comes to the girl answering the phone usually at nights and I’m so lucky to always get her! She is the most RUDE person, I ve worked in Customer Service for 8 years and I’m a customer service specialist at this point but this rude and disrespectful girl would get fired in 2 seconds at my workplace! She is rude, you cant even call to ask a question because she proabably has the most miserable life! She should go back to the Mental institution where she was released from. is the only Pizza Hut that delivers to me so I have to put up with the «descarnada» at pizza hut.

Not the best pizza place that I’ve been at, but then again not the worst. The online order was easy and easy to work with. Great pizza and was very tasty! For sure I’ll be using this location again!

Order online for cheaper prices and you don’t have to deal with ignorant people.

DO NOT ORDER HERE!
We used to order from here since 2007 when we moved into neighborhood.
Just last Saturday my wife ordered from this location to find out that someone wrote down her credit card number and racked up $ 1,500 in internet purchases before credit card was blocked.
I just called our credit card this morning and they said that 99% of time is an online phone order last 2 – 3 places and they will investigate this place.
No more phone orders using credit card and NO MORE PIZZA from this location.

It’s ok. Not as good as they make it look on tv. Prefer domino’s by argyle and Pulaski.