Starbucks

Terrible service, employee raised voice unnecessarily when I asked if they had wheat bagels.
Will never return.

If you ever order oatmeal from this place PLEASE look in side the bag. This is the second day in a row they have left out the fixings. My fault for not looking the second time, but just beware. Other than that the baristas are friendly and coffee is decent.

The workers there are extremely nice and helpful, but one time I ordered one hot venti drink for my sister who was at home and the drink was only filled to half of the cup. I understand if you don’t fill it all the way up to the top, but halfway is just too much. If I wanted a grande, I would have asked for it. I was already home and I didn’t feel like going back and to complain. The next time I bought a venti hot drink, it was again, half of the cup. But stupid me forgot to check it before going home and that was when I realized it was only half a cup. Is this how you guys do business? By ripping people off? Btw, don’t buy food there. It’s as hard as a rock.

I go to this location almost every day and the baristas are SO NICE!!! Today, unfortunately, my expensive coffee was not made right and I called (I know, I know) just to ask if I could get another as it’s not something I will drink — and it is $ 5 after all:). Eric was so incredibly nice and did not make me feel like a total rag for asking, which I so appreciate. I will continue to go to this location for my daily grind for the excellent coffee and SUPERIOR customer service. A++++++

This Starbucks is my jam! They have a drive thru which is why it is such a great place! The staff are awesome, very efficient and friendly. There is also nice outdoor seating which is perfect in the summer. The only downfall is that there is no indoor seating so it is hard to frequent this place in the winter. Otherwise awesome place… (except I don’t want to see too many ppl in the drive thru at 3PM that’s my time with the Starbucks staff :))

First, let’s just get this out of the way. I love the drive through option!
Now, you know it’s coming– there are some issues. Sitting in a car, eating exhaust while waiting for coffee makes NO ONE a happy camper. And, that’s what you do here. They are so busy, walk-​up and drive through, that you’re stuck. Once in line, prepare to wait.
If you choose to park and walk to the window, good luck trying to get out. They have too narrow of a driveway– during prime coffee time cars are stacked waiting in line. Trying to reverse, then exit is a TRICK!!! Cars block the North bound traffic lane on Sheridan when things are really bad. When this happens, as you can imagine, there are no gaps to slide through and continue wandering on down the street. If you are driving, it is an accident waiting to happen.
ACCESSIBILITY–
They do not have a trashcan that can be accessed by car. They will not dispose of anything for you. So, if you have to trash old cups, good luck! You can, if you are able, park your car and dispose of things. However, that’s just a crappy option. Not everyone can get out of a car and walk easily. To think that everyone can is pretty ableist minded. I find it sad that this relatively good employer is falling into this trap.
If you park w/​a handicapped tag your passenger or you must step over the concrete lip to get to the walkway (not something easy for those who are not able bodied)! There is an option of walking back to the end of the car, into the traffic lane, then onto the sidewalk ramp. Poor, poor design.
The planning is unfortunate–
On the plus side, the employees are great! Always!

This Starbucks location makes me question the effectiveness of their customer service training. Usually my experience with Starbucks is very positive, even a learning lesson for myself about how customer service should be conducted elsewhere, but we just had an experience in the drive-​through that makes me think Starbucks should stick to walk-​in.
At the ordering voice box, we ordered two drinks and two pieces of food. The Starbucks employee’s disembodied voice confirmed each item as we said it, and at the end she said «Let me repeat these just to make sure I got them right» and proceeded to precisely and accurately rattle off each of the things we ordered. I love this confirmation especially in the setting of a drive-​through where miscommunication is rife.
When we drove to the window, we were handed the two drinks and one of the food items, and we were then sweetly asked «is that all?»
My wife answered «No, we also ordered a blueberry scone.»
Here’s the first customer service fail.
Employee: «oh, I don’t see that on your ticket…»
Us: «That’s strange, we definitely ordered it and you confirmed it, multiple times.»
Customer service failure escalates.
Employee: «Huh! Strange! I don’t see that on your order here.»
At this point, when it turns into an argument about what definitely happened when we ordered, even if we were lying it would make sense for the employee to apologize for the misunderstanding and get the scone. Comp it, even. Instead we were told subtly that we were wrong and nothing would be done.
Instead of continuing an argument with an ignorant employee, we said it was fine (it wasn’t) and left.
Considering we paid with a worn Starbucks card, that should be an indication we’re loyal customers and even more reason to use proper customer service. One bad apple in employ can damage a brand’s reputation.
Be careful to not expect the typically high standard of customer service in this Starbucks drive through and instead prepare yourself for the canned pleasantries and shallow customer service of a truck stop fast food restaurant. Get it together, Starbucks.

I love this Starbucks. Usually the people who work here are pleasant but there is one worker that took forever to take and give me my order. And it seems like she really hates her job. Maybe she was having a bad day, so it’s understandable. But the next time I came to the same location and she was the same barista who took my order… I received the same quality of service. Maybe I’m just catching her one her bad days… Who knows. But come on!

Their drinks are made as expected, the service is relatively quick, but customer service is phony.
I’m not expecting any barista to be my best friend, but I am expecting consistency and customer service without bitchness or being catty, for no reason!
I am a former starbucks employee and I can’t live without my coffee…
The service I received this am was just a barista, exerting self imposed power struggle for no damn reason, so 3 stars. Just be nice :)

This little mini-​starbucks is pretty unique. It has a walk up window and is one of the only drive thrus in the area. As far as drinks go… pretty standard starbucks fare.

By no means is this a review for the «quality» of coffee or food.
This location is great because they have a walk-​up service window as well as a drive thru window. The employees here are extremely friendly and provide timely service.

Only the second drive thru Starbucks location in Chicago. The crew is always friendly.

This one doesnt offer the discounted refill for tea or coffee, appearently they only give you discount on refill if u never leave their store… which is kinda weird since i had the gold card and been getting the discount for years. also kinda weird considering they dont really have a actual store… and no salads either. Customer service is not the best one I’ve seen in the past years from starbucks…

I am not a coffee drinker, so when I come in to get some tea, hot cocoa and the very yummy caramel frappacino, please don’t mess up my order. I get it, sometimes it’s busy, hectic, rude customers… but for $ 5 I would like my drink of choice to be tasty, not decent but perfect. Please and thank you!!!

I am happy with the service here. Love having a drive thru starbucks in neighborhood. The staff is always above board friendly. They bring my spirits up.

I like this location for the convenience, but I have not received good customer service here. I tried ordering a traveler and went to pick it up the next morning, but they had lost the order and it was not ready. I tried later that week to order a traveler again and they called the morning I was supposed to pick it up to tell me they did not have the appropriate container and had passed the order to another location. It was inconvenient and they chose the location without consulting me. I would not recommend this location for traveler orders.

Been going to Starbucks for years– this one offers okay service, but that doesn’t make up for their incredibly awful drinks. Next time I will drink cold coffee from the morning before stopping at this location again.

Okay the drive-​thru convenience is no longer worth it! I have been here 4 times now… and every single time my drink order is wrong. What further amazes me is they print a drink label for each cup and THAT is also wrong. AND then when I return it to be fixed I get major attitude!!! They clearly don’t have enough staff training or management to make this place work. Good location. Like the drive-​thru but from now on I will be going to my old location where I can be assured my drink is correct.

Super cute recycled shipping container store, roll out of Starbucks new empire of drive thrus. Big money maker I’m sure, and the line up of cars and walk up got traffic indicated ours working. Do not comer here to hand out on a rainy day though, or try & get in from Devon– narrow turn off from Broadway only!