The Home Depot

Poor customer service given to me by manager Andre, he was very rude and arrogant, wouldn’t let me speak and even accused of stealing when couldn’t find receipt but showed up on on my credit card. He seriously needs to get fired he is horrible smh

I wanted to get hardwood floors installed and hardwood floors refinished and Vrenly helped me tremendously. She kept in close contact with me throughout entire the process. She made sure I had all the information I needed. She went above and beyond her job to ensure I was a happy customer. She stuck with me from the beginning of the process to the end. Awesome job! Thanks a lot Vrenly.

No more military discount here. You need a VA ID in which you need to register for though the VA. Your military ID is not good enough. So this has caused me to turn to Lowes where I can save a little. This has also opened my eyes to a better store and merchandise. :)

There must have been a corporate memo that worked its way down the chain of command: be more like Lowe’s.
For years I dreaded going into this Home Depot unless I knew exactly what I would be purchasing. This was the case yesterday, on Black Friday. Only at Lowe’s have I been greeted by each and every single employee that I walked near– and it just happened at Home Depot! They also asked if I needed assistance, I did, then they gave me directions on how to get to the aisle that I needed to get to.
Way to go Home Depot corporate, you changed the store-​level culture of being devoid of customer service assistance!

I have only been to this Home Depot once and it was a great experience. We were there to order doors with Luis R. in millwork so I did not experience the checkout line or other departments. If you want someone who knows doors/​windows go here. Luis was really patient and had a good sense of humor. The assistant manager Vince was also very helpful and got us to purchase certain items from Home Depot for a better price than what I had been quoted at Lowes.

I somehow ended up in this neighborhood tonight. I dont know how, it just happened. And my friend needed boxes for his move this weekend and by the grace of cod we see none other than the bright orange beacon of light from the Home Depot. It’s a sign! It’s a miracle!
We trot in with a mental list of his moving needs (boxes, tape, packing paper, shelving paper) and immediately find the boxes, tape and packing paper. Check, Check, Check.
We maneuver around the store closer to the kitchen section with shelving paper on our mind. I get distracted looking at the mailboxes and my friend disappears in to the night. I start up and down the center aisle looking for him and in the distance see him cross the aisle. Target acquired.
I continue lugging boxes and tape and a nice young lady Depot-​er asked if I was with the tall guy with boxes and when I confirmed she steered me in his direction. Thanks!
My friend and I are reunited. Time for check-​out. For some reason we thought we could do the self check-​out. It did not go well. Ashley was working the section and once she saw our confusion and ineptitude she happily came to our rescue with her scanner gun. She joked with us and picked up the packing paper that kamikaze-​ed right out of the plastic bag I was instructed to hold.
Plenty of parking. Nice employees. Decent prices. NOW LET’S BUILD SOMETHING TOGETHER.

I did a lot of waiting. Spent about 5 hours of my day trying to get a grill, riding my bike to this store (after i was told on the phone they have the grill I wanted), trying to rent a van, riding home to get my car because I didn’t have proof of auto insurance on me, and ultimately going back to discover i had been sold the wrong grill and to be told by the manager, Kevin, that I couldn’t purchase the grill i had already payed for because it was unsafe.
The manager never apologized to me for all of the trouble and seemed to try to ignore me when I approached him, even though the mistake was the stores. I’ve never felt so disrespected in a retail store. Luckily two employees, Maria & Barbie, treated me well. I think after I talk to Kevin’s boss and to corporate that I’m going to avoid Home Depot like the plague. Even an occasional incredible deal isn’t worth it. Back to Tenenbaum for all of my hardware needs.

O.K. so I need a lot of crap for my apt. I head on over to Home Depot looking for all kinds of stuff. They only has ¾ of my things. This is Home Depot, don’t they have it all.
I got this laser so that I could put up my frames. The sticker showed now 10.48 was 14.99… I payed for my items and went home. We search for some items and there not in our bags… they forgot to give us the last bag! We head back to the home depot to get the bag and the cashier laughed it off oh yeah, we forgot to give it to you… no shit sherlock… did you think I came to see you?
As I’m walking out I look at the reciept, they charged me 14.99 for the laser light thing… I go to returns and wait impatiently. The girl at the register is moving slower than a turtle. For every return she keeps calling a manager to get approval. So let me get this right! You’re in Returns, meaning thats all you do, just returns… Why the hell doesn’t a manager do it if you’re going to keep calling him for the returns… It just didn’t make sense to me. I had to wait just to get that extra money back about 20 minutes… 15 minutes just for them to look up the price… 35 minutes for an exchange that was there fault… Geezzzzzz.