The UPS Store

I went to this UPS location several times and every time I had a pleasant experience.
During my most recent visit I needed to ship a large package & I was attended to right away. The lady who was initially helping me seemed like she was learning the system for the first time but then Mustafa stepped in and helped out. His customer service skills are awesome!

I am a drop off customer now. Once upon a time, I had a daily pickup in my office, then there was a pickup in our building. but times have changed and I am now at the mercy of the UPS store for my drop offs. I print my own labels, pack my own boxes and require no assistance from the people in this store other than for them to receive the 1 or 2 packages I may be shipping out once or twice a week. My packages are always packed securely. nothing is out of place and everything is in order. However, every time I bring something in to this UPS Store, I get the same crappy attitude from the guys behind the counter. They bark at me to place my drop off packages onto the scale so they can scan it. OK, I get it. you have to make sure I can read my scale properly and am not cheating UPS out of a pound or two of shipping fees but there is a way to ask nicely.
Then today, the first time in my 15+ years of shipping with UPS, I am told I need to repack my package because I inadvertently used a UPS package that I should not have. He tells me that I need to purchase one of THEIR brown envelopes and repack my shipment. I DON’T THINK SO! You want to up-​sell me one of your lousy overpriced brown envelopes? I’ve been shipping this exact same way for 15 years and no one has ever said anything to me about it being done incorrectly. not any other UPS store that I’ve used, nor any daily pick up driver, nor any other driver that I may see in my vicinity that I might hand my packages to. No one. except the little man at this UPS store who wants to flex his big shipping muscles …
OK, I get it. you don’t make much money off of my drop offs. but you have to take my drop off because you’re suppose to function as an extension of UPS but in your little mind, you feel you don’t have to be nice to drop offs like me… That’s fine. I will now drive the 5 extra blocks to a UPS drop off box to drop my shipments off and will save UPS from having to pay you $.35 for each of my packages that I drop off because honestly, an attitude from the shipping guy is the last thing anyone needs to deal with in their business day.

I broke my freaking phone. So the phone insurance people send me a new one. I get it and need to send the old one back. If i don’t send it in nine days i have to pay 900 dollars. Thats not fair, but life ain’t fair kid, so i put it in the envelope that insurance sends me. It has their name on it. And a tracking number. Ok.
I take my car in for an oil change and tire rotation. While they work on the car i walk to tbell then back to this ups store to send my phone. No postage due.
The man inside recognizes the envelope immediately and tells me that they will put it in the outgoing post but they had one of these that never made it so he takes no responsibility. They can’t scan or give you a receipt. Ok. So someone there steals phones? I feel like that’s what he was implying. That’s what i inferred. Hosana.
As a ups store it was clean. And dude was honest. I just wish i could trust them. But i am taking this envelope to the post office down the street. Praise Rang.

Best ups store! Always fast and friendly service. Abe helped me out and taped up my boxes for me. Awesome service, in n out in less than 5 minutes.

This is where you go when you need something or anything printed. They do a great job on posters. Recommend you the best value for the purpose and need. They charge very reasonable.

Great service! The staff is really helpful and friendly.

Great service. PLEASE ADD SATURDAY PICKUP!!!

Their whole staff is friendly and courteous — but just ask for «Mustafa» and you’ll never ship your packages anywhere else. Love that guy!

I ship packages out of this store on a regular basis. The service has always been excellent. For example, yesterday I came in with 2 packages going to the same place. The fellow who waited on me (Mustafa) told me if I put both boxes into one box that i would save a considerable amount of money. He took care of it for me and saved me a nice chunk of change. Everything I have ever sent through them has arrived on time and in good condition.
The store is clean, bright and well laid out. They offer a wide variety of services from shipping to laminating to notarizing. It is such a pleasant experience compared to the zombie post office down the street.