The UPS Store

The employees at this store have given me the worst customer service experience of my life the night I went in for the first time.
Ive lived in HP for 13 years.
Apparently this is an independently owned UPS. I had no clue they existed as independently owned businesses. I brought in a package that was basically the type that the receiver pays for because they are a business with an account number. This I guess is a package these independent stores make no money on. So I was treated poorly and as if I was a huge problem. I asked too many questions apparently. The package I was mailing was from my business to another.
Im not a fan of this place and probably won’t use them to send anything in the future unless I have a gun to my head. It was a taller older man maybe 40, and he was really just not very good with people. He did say it wasn’t his business when I asked him. I figured that because I think anyone would be hard pressed to find an owner that treats any type of customer who walks into their business that way besides the Soup Nazi. I own a business and I treat everyone with respect, even if I’m not making money off of them. I also spend time answering questions for people who are not clients just to be helpful as well as fully knowing that maybe at some point they would hire me or send me a client. In the end I wouldn’t send a package that I am paying for from this particular UPS just because they are pretty darn rude. The parking is nonexistent too. I had to pay for parking at the bank behind the building to even go in.
I did give two stars and not one bc Office Depot UPS wouldn’t even take the package for me and sent me here. At least this place did take my package and it did show up, but it wasn’t without sufficiently treating me like a stupid, annoying idiot and telling me probably 5 times they don’t make money on me. What kind of business talks to customers like that? I can’t imagine that if every time a prospective client of mine asks me questions about how I run my business and what I charge and I told them «you know… Im not making any money off of you so why don’t you just leave me what you have and get out of my face. Im done talking to you now because Im not making any money off of you». That’s basically what they said using words like, «Im done talking to you now»… «We don’t make any money off of this package». In the time it took for him to answer my «stupid» questions again and again, he could have just smiled took the package and moved on. He would have looked good. He could have also spent his time better explaining to me that in the future I could just hand the package to a UPS driver or to have them come and pick it up from my home because it’s really corporate that handles these types of packages. But instead he went on and on treating me poorly and telling me he doesn’t make any money off of my package. Part of me wondered if he hates white women. It just seemed so personal and a bit emotionally weird on his part. He was really awful. Terrible actually. Out of control and not professional. I have never seen anything like it.
I did call later to see what had happened to my package because the receiver said it didn’t show up and the man who answered the phone was fine and helpful.

Hmmm… no recent reviews so here goes! I have had an account with this UPS Store since Summer of 2015 and have found the staff to be very friendly and helpful. Every now and then there are oops! such as a computer system glitch one day that prevented emails being sent notifying us of deliveries. I would also make sure you know exactly how many packages have been delivered since every now and then the store loses track (that is they don’t find all the packages that were delivered and have to dig around to locate it within the store — they’re a popular location.)

OMG! I never thought I would have to write a negative review but my experience way HORRIBLE.
The staff member Tesha was extremely rude. When I came in with a large item she refused to help me move it and told me the only way she could help is if I put it on the scale. I explained to her it would be very difficult for me lift an item of that size but ended up having to lift alone any way. Then she continued to huff and puff at me as I told her what that I needed the item packed before shipping.
It was so bad I even offered to buy her breakfast if it would make her feel better. She was cranky from the start.
This franchise ruins the UPS name and I will not ship anything from that store again. I always have a wonderful experience when the guys in brown come pick up or deliver my packages for me. Its obvious that this UPS store did not attend the same customer service training.
Tesha relax or get a new job.

Efficient but not friendly. To earn 4 to 5 stars, staff would need to learn not to treat customers with indifference while going through the motions of the job.

I am a small business owner and have utilized the UPS store for years (I was with them when they were called mailboxes etc). I have never had a problem with receiving packages, no matter how big or small and the staff is always friendly and helpful.
This is the closest UPS store to my community (Chatham, Englwood, or Greater Grand Crossing).
The owner, Donna and her staff are always pleasant. They even offer to assist you to your car if you have really large packages.
Keep up the good work!

The service is very efficient and the staff is very helpful. I had a good experience!

I’ve done some photocopying here and it worked out just fine. That’s why I didn’t just give one star.
These people almost made me lose my house. It was a Saturday and I needed to get my closing documents notarized, and then overnight them to California. I called to confirm that they had a notary on site.
They proceeded to refuse to notarize my documents. I was signing on behalf of someone else, and had power of attorney. The notary was like «I don’t even know what that is.» and I was all like «Um, you don’t know what power of attorney is? Don’t you have to go to training to become a notary?» Except instead of saying that, I politely asked to speak to a manager. The manager (via phone) said she was legally allowed to refuse me service. They were not interested in helping or giving suggestions. In fact, they were a bit rude and treated me as if I were trying to scam them (the power of attorney was notarized, for Pete’s sake!).
The documents had to arrive Monday AM. Their incompetence (or «lack of intelligence» as my real estate agent called it) almost cost me my house. Only because I found a mobile notary who could meet me at FedEx — for a very pretty penny — did I actually get them signed and out the door on time (with about 5 min. to spare).
In summary: this place may be okay for some things, but do not, ever, trust them for anything complicated! Esp. if something important relies on their competence!

I have had so many good experiences in this store: it’s very busy and everyone behind the counter is overwhelmed but always so nice and funny and resourceful that’s it’s a real pleasure to do business there. I’m really grateful to them.

I never thought about writing a review for my UPS store… that is, until I experienced the Oakland CA (Laurel) branch of the United States Post Office. Since moving to Chicago a year ago (yea!) I’ve mailed countless packages to my daughter (in Oakland), my dad in Indiana, my corporate office… a myriad of places… and I’ve always found the staff to be helpful, efficient and very FAST. Most days, I double park my car and run in to drop off mail, packages, etc. — this group is so quick, Chicago’s finest hasn’t had a chance to ticket me, yet.
Conversely, I spent nearly 30 minutes in line at the USPS in Oakland… only to have the employee tell me a) I could not ship my case of wine because the liquid would «explode in the plane»?! and b) I was too late to overnight a package to Chicago (it was 2:30 p.m.)?!
Which meant, I’d wasted my time for… nothing?!
Sigh. You don’t know what you have… until you don’t have it. Luckily, I found a UPS store…