PetSmart

This review is for the grooming salon. I usually take my maltipoo every 3 – 4 weeks because her hair grows pretty fast. The very first time I took her I didn’t like the end results (don’t remember who it was), but I decided to give this place another try and booked her with Brittany. I was very pleased when I got her back and have been taking her back to Brittany every single time. She is such a friendly person and always leaves my dog looking beautiful. I highly recommend her.

Now that I’m familiar with the scene Petsmart is actually very handy. They are usually in stock with the brand my pup likes (Ideal Balance) and sometimes have good sales on the brand from time to time. It’s the random deals that bring me here for toys and treats. Super handy if your dog chews through toys quickly. There is usually a sales bin loaded with prey.
The pet grooming salon is open early so that’s a plus. I’ve used it 1 time and probably won’t again. Just was not satisfied at all.
Other than that I enjoy bringing my dog here so he can sniff out whatever the heck he is looking for. Service is great. Staff is friendly and have pointed out some deal savers that I didn’t notice at the time. Much appreciative. Pet perks card helps out a ton.

Well I have nothing but great things to say about this petsmart! They always are very helpful and they always ask if I need help finding anything which is nice! They go above and beyond to help you out compared to the Chino Hills location on Peyton Dr!

I feel bad for the cats in cages there but it’s always clean and a fun place to stop by if there isn’t much to do. Always end up walking out with something.

Samwise, our Maltese mix was a bit matted after I neglected brushing his coat because of our recent move to Pomona. Because of that one of the groomers said she was going to have to take his coat all the way down to his pink skin. I was dreading his potential new look and upset with myself that I didn’t put more time into that long fluffy white coat of his.
When I picked him up I was thrilled to hear that Jessica worked on him. She saved a lot of his hair and took the extra time to get through the matting — he looked really cute. I am totally delighted with her work and look forward to bringing him back to her!

I want to sing the praises of Jordan the groomer extraordinaire! She is always so loving to our little Jessie and Jordan genuinely cares about her. We had some difficulties with her coat being matted (our fault) but Jordan used her knowledge and experience to do what was best and Jessie looks great. Thank you Jordan! YOU ARE THE BEST!

Called this location a couple days ago. Was interested in buying a new snake, lady told me they had a Python «in stock» for 45 bucks, AWESOME just what i was looking for. as so I hoped. Showed up to the location within the next hour. No Python. BULL-​CACA. i was pretty disappointed. Plus they didn’t even give me an explanation. Guy told me «we might have had one like 3 days ago» Horrible.
NOTE: if you are interested in any reptiles go to Addicted 2 Reptiles, its literally right down the street. just found it, its super awesome!

The staff here are very nice, helpful and it was very willing to help you when you ask, or sometimes even when you don’t ask. A gentleman there, helped me get cat litter off the shelf and carried it for me to the register and to my car, without asking! Thanks again!!!

I buy products and take my dogs for grooming to Petsmart regularly. I had a Rottweiler and now I have a new German Shepherd puppy. Savanah always greets us with a smile and is always enthusiastic about helping out our dogs.

I wish i could give no stars all the employees are not very knowledgeable, they are rude and short with people. But my biggest concern about this place is the pet groomers! My aunt took her dogs here 3 times and they always did something wrong or someone is rude for no reason. I went to simply get my dogs nails clipped and they literally ignored me, they saw me standing there i waited to be helped they didnt care so i took my dog and left. I dont care if this place is super close to my house id rather dirve far to get simple, good, pet service. Plus all the reviews about the groomers are not very positive do not take your dogs here trust me, and all the reviews.

Grooming department is awesome! All the groomers are knowledgable and friendly. Took my daughter Paris in for her first groom and Ashley and Jordan did an incredible job. Got my babies teeth cleaned, nails grinder and a nice bath! The pricing is incredibly cheap and we’ll worth it! I would take Paris every week if it were good for her skin lol. Definitely recommend them ask for Jordan or Ashley! Thanks ladies Paris will be back soon :)

We bought a bunch of tropical fish for our big tank. They were pretty helpful but when we got them home the fish got white spots and died within a few days later. We cleaned the tank and came back to get a return on the fish or pick out some different ones. I explained to this woman Jacqueline what happened and then she said, «Well, did you bring a water sample.» I told her no because no one mentioned it to me that I had to. She said, well someone should have told you that. She then asked, «do you know what fish you got.» I replied, no, I just gave you the receipt. I don’t know the names of the fish. She then said, «Did you get all these fish at once?» I said, Yes, I just handed you the receipt. She replied saying that the associate that sold us the fish should have mentioned that getting too much fish would cause to much ammonia in the tank. Well, I am kinda concerned that this MANAGER is talking bad about her own store saying that the associates are suppose to be doing things but are not. Especially since I am fairly new at taking care of fish. She then mad my fiancé and me show her all the fish that we bought. I showed her the ones that we wanted replaced and then she didn’t listen to me and gave me the wrong fish. Once I told her that those were the wrong fish, she said that those were the ones that I showed her. I then went back and showed her again the fish I wanted. She replied, I already gave you the black ones ma’am. I then replied curtly, «Can you let me talk and can you listen to what I am saying?» I already know you gave me the black ones but I also got 2 of the black and orange ones. After this point, I was already done talking to this woman. She continued to annoy me by asking me stupid questions like, oh do you know which guppy this one is on the receipt? No, I DONT!!! The rest of the employees were nice but I can’t understand how this woman became a manager treating customers like this and talking bad about her own store. Do they know about this???

Briana is the best trainer in the world (ever) my dog knows when is training time, gets so exited I have to walk I him there, other ways…
He just loves her!

It’s July 31^st and STILL no package. I placed my order on July 11^th!!! What the HECK! I am so upset that it take sooo long for you to mail out your products. UPDATE: finally arrived August 1^st. I will make my purchases on Amazon from now on where I would have got FREE 2 DAY Shipping. Petsmart LOST my online business. Since your the only place I can buy Blue Buffalo dog food, YOU GOT ME!

If I could give no stars I would … Took my poodle in for grooming and got him back with fleas wtf! He has never had them I was so pissed off NEVER AGAIN I PROMISE I WILL NOT GO BACK! Don’t take your dogs here!

Ok. I’m not usually one to complain but this salon just made me very upset. I have 2 bernese mountain dogs and a huskey. I got burnt out on washing them so I had my boyfriend take the last one in to get groomed. I am a former petsmart groomer and know how a dog should leave the salon. On that note the bather Alex didn’t do a very good job. On the plus side she smelled wonderful. On the other she was still wet 3 hours after she was picked up. I know she is good for grooming and when she isn’t you can just dry her in the kennel. She wasn’t even brushed all the way. My boyfriend also told me that they didn’t offer him any other services. After paying almost $ 60 I still had to do part of the job.

Since my regular groomer was unable to groom my dog, I came to petsmart to give it a shot. First when I got there they didn’t even greet me. They first went on to ask for my name and dogs name in a hurry. Felt kind of rushed. But okay. Then a lady tells me they’re completely booked but she can make appointment for the following Monday. Now since I’ve been putting off getting my little maltipoo groomed I said I would just find somewhere else to go. Right off the bat she just asked one of the employees if they can fit him in. They said okay. Then they had the nerve of saying that my dog wasn’t a maltipoo because of his size at 8 months. He’s slightly bigger. Only because he’s not a teacup. I’ve been to 3 vets and they all agree with the concept that he is what I say. They’ve never questioned me. I think I would know my own dog. So they took him in and wasn’t expected to be done till about 3 hours later (in which I think is too long. It usually only takes me 40 – 45 mins at my regular groomer)
Then I get a call saying that he had a few fleas. They right away mentioned giving me treatment for him and my house. Meaning paying for more things. So I told them no & to just get as much of it out and I would buy frontline somewhere else asap. She said okay.
When I get there it was pretty funny that I got my dog mixed up with another. Instead of being friendly about it they were giving me attitude. So I left since everything was taken care of. As I get to my car I read the dog report pamphlet that tells you how he did and they accused him of being fussy and barking at them. Which is highly not possible because when I personally groom him he’s calm and collected. If anything he enjoys being groomed when it comes to water and brushing. And again in the pamphlet they recommended training because of what had «supposingly happened». My dog is pretty trained f you ask me. I assumed they sent him a bad vibe. He loves people so I don’t understand.
All in all he did come out looking nice and clean but I felt like they’re all about getting you to buy more than you need.

This is for the grooming service only. I called in the morning to see if there was any available slots to take my Maltese there to get bathe and groomed. The lady told me I could bring him in right now. So I grabbed his vaccine records and headed over there.
As I entered the store no one greeted me. I headed into the grooming area and there was a young lady there and I told her I just called 10 minutes ago and was told I could come in. She turned around and got another associate there. She didn’t even tell me to wait or hold on. Okay…
So then the other associate came up and we got set up. Everything was fine until she told me that she would have to charge a little extra because he was a little bigger. He’s not that big and he’s not a poodle. So she charged him as a poodle instead of a maltese. It makes me think what if he’s just overweight, would you charge a person more just because they were bigger? She also told me it would cost extra to use an oatmeal shampoo. Okay, whatever but for an additional $ 7 for 1 wash? I understand it’s not just a basic shampoo, but I could have been a little cheaper.
One last thing, they keep referring my dog as a girl. He is not a girl, he is a boy. I told the lady on the phone that, when I first walked in, and when I was given back my dog.
Overall 4 stars. I would be going back just because it’s close to home and I trust their service. Melanie did a great job.

I came here to get a few things for our new puppy and I brought our lab with me (she loves car rides and all the attention she gets). Service here was great and several associates greeted me and asked if I needed help while I was there, which was nice. They also loved the pup and gave her lots of love. They have a large variety and good quality products for any critter you own. Right now they are having a holiday sale, with different deals every day. They also have some of the cutest collars and holiday outfits for your pets, too. Check out was a breeze and they gave the pup a treat and offered me a assistance with the tag machine, as well. This location is very clean and organized with a friendly staff, which is why I keep coming back and recommend this place.

I take my, I mean my wife’s, Yorkie to Petsmart on a regular basis for grooming. The staff is friendly, and they routinely cut our dog’s hair and nails exactly how we request. Appointments are available, and they allow you to drop off early if necessary. Our dog seems happy with the services at Petsmart, and she is not stressed by the process. Petsmart always makes our dog look her best.
Many of the prices for supplies at Petsmart are reasonable. Although Petsmart allows dog (obviously) inside the store, this store is very clean and organized. We are very satisfied with this store, and professionalism of the employees.