Banfield Pet Hospital

Im writing this review because of my experience with Rachel at the front desk. Since I have swapped my pets to this location from the santee location (due to my main Dr moving to a location to far from where I live). I made this location the main vet for both my Dogs Oakley and Tink. Since I have been coming here Rachel has been not only the kindest most accommodating person but has made my experience with Banfield one that I truly appreciate. I have been with banfield for 9 years already and although I have had my share of waiting for scheduled appointments due to the offices high volume… I am soo incredible lucky to have had a select amount of staff members along the way that really care about my pets. I wanted to take the time to thank Rachel and Dr frisk for their hard work. Thank you Dr frisk for Oakleys successful eye surgery last year. I was terrified of him going under anesthesia but you and your staff took great care of him and he healed up perfectly. Thank you Rachel for always fitting us in and extending such a warm greeting on the phone. All of you deserve a pat on the back for the work that you put in day in and day out. It does not go unnoticed. I love this place and I am extremely grateful for all that you have done! My pets are my family and thats exactly how you treat them. Wonderful, just wonderful.

Gotta love the nurses, technicians, & doctors here. No matter how many times I call regarding my dog, they’re always there to answer my questions, and they always put my mind at ease when I have even the smallest concerns about my dog. I’ve been meaning to write a review many years ago, I just never had time. Today I felt like I should write them a review because they definitely deserve a 5 star rating. I’m so happy that I chose them as her vet 7 years ago. For every scrape and injury they are there. They always call to check up on her after she’s sick, and are constantly updating me when she is due for a checkup. If you’re looking for a vet in the Eastlake/​ChulaVista area, I highly recommend them.

Our companion Molly has been going here since she was a puppy and we have always been pleased with the care that they have provided. The staff is always a pleasure and treats Molly as if she was their own. We recently had to put Molly down and this is never an easy situation for anyone to handle but they were excellent. Molly was seen right away as we thought something was wrong, lab results were received quickly, and given that we have a big family, with some working late, they even stayed late for us to say our good byes. Dr Amerman was one who put her down and he did everything in a professional matter, with Compassion and explained the entire process. All of the staff is wonderful !!!

My two kittens, Checkers and Turtle give this Banfield Pet Hospital a 100% meow! We signed up for their OWP and saved a good amount of cash on our very first visit. The check in process was right on, friendly and enthusiastic. Dr. Friske was wonderful and treated my babies with kid gloves. She answered all my questions and concerns. Our nurse was the cats meow according to Turtle and I have to agree! We are looking forward to our next appointment and will recommend this location to all our pet parent friends. Thanks for the great work you do, and the fantastic customer service.

I can’t recommend this place enough! Their wellness plan saved me from paying at least $ 1500 out of pocket to treat my cat’s urinary tract infection. They got him on good prescription food that helps keep him healthy, and teeth cleaning and twice yearly comprehensives are free. They even keep track of when you were there last and call you when it’s time to reschedule, and then call you again the day before to remind you. They can even text you the reminder! Kelly at the front desk is so enthusiastic and friendly, and she always went out of her way to calm me down and ease my mind when Diablo was sick.

Any time i need advice they can help me… last time was recommending cat food and my cats love the food…

My experience with Banfield hasn’t been a positive one. With my second dog I just decided to go elsewhere only to find out that they were still billing for their so-​called Wellness plan even after I completed paying the first year. Turns out they automatically renew your plan after the year and the only way to cancel is by calling corporate. The problem is it’s virtually impossible to get a live person on the phone and they haven’t responded to my emails either. So the only way it seems to stop them from charging you is by going to the bank and un authorize them from taking that money out every month. Spare yourself the headache and do not sign up for their plans/​insurance.

This place is wonderful! The nurse we had today, Nicole, was absolutely amazing! The doctor as well. They are very caring and sweet and don’t try to sell you thousands of dollars worth of tests to tell you nothing is wrong. (This has happened to us multiple times at other vets in the area) Although they are a little pricey, they are the best vet we’ve gone to in the Chula Vista area.

The staff here are excellent and always super friendly and helpful. My year old pit/​boxer is treated so well every time we’re there and doesn’t get scared at all when we enter the area– everyone is so friendly! Dr. Friske is very knowledgeable and accessible!
The plans are on the expensive side, but I am happy that my pup has got good preventive care going on.
Their staff is fantastic, their Dr.‘s are knowledgeable, and their services are quick and convenient!
I’ve thusfar only had wonderful experiences at banfield!

I’m a first time dog parent. When I first visited Banfield about 7 months ago, the front desk staff was very friendly, welcoming and helpful. I have to give Kelly a special mention because her enthusiasm makes every visit bearable even when my puppy hated it. I always feel welcomed everytime I drop by even on short notices just to pick up my dog’s flea medicine. Their Welness Plans are also very helpful and it makes taking care of my dog’s medical needs a lot easier. I hope I didn’t have to change vets in every visit though. I would’ve liked it better if it was the same vet for every visit.

After ~13 years with Banfield I cancelled them after dealing one time with their Customer Service department. One of my pet dogs died in March 2013 and Banfield continued to bill me monthly. Apparently you are contractually obligated to pay for a yearly subscription. I only found this out after, I tried to make an appointment for another one of my pet dogs in person at the local hospital and was told I did not have insurance for that dog, but did have insurance for the deceased pet. I asked why that was and the hospital could not give me any info as to why, they just provided a 1 – 800 number to call for explanation.
I called the 1.800 number and spoke to one representative who gave me some information, but stated that I had to speak to Cancellation department. She transferred me to Cancellation, after speaking with the 2^nd Representative, she stated that I could not cancel coverage on deceased pet since wife signed agreement, even though bill was being paid out of my personal checking account not wifes. My living pet (who I wanted to make an appointment) did not have insurance coverage as that insurance was setup via a debit card which had expired, and Banfield was not able to charge me, hence no insurance coverage for my living pet.
Well at that point I lost it and I just stopped the nonsensical discussion with the CSR and told her that i was stopping authorization for Banfield to auto-​debit my Checking account for my deceased pet. I called my bank and stopped Banfield charges.
Seems like Banfield can bill me insurance for a deceased pet, but not a living pet.
This review is for centralized Banfield Customer Service as it really sucks when you try and cancel insurance. Banfield Pet Hospital is ok, but since they are all part of same organization, they get rated the same.

I’ve used this Banfield location since 2002 for three different dogs. We have always received great care. The gals that run the front have always been very nice and professional. When I learned my dog was terminally ill on my last visit there with her, the vet was very compassionate. Kelly who works the front and has worked there forever, took the time to come in the room and give me a hug.
We just adopted a new dog, who unfortunately had to be seen right away for some skin issues. I was able to get a Sunday appointment.
The only reason I rate them 4 stars instead of 5, is due to the rotating vets. I would prefer having a consistent provider, but the availability of appointment times and days makes up for it.

It is a bit pricey if you haven’t looked around, my dog was enrolled in the wellness plan through banfield instead of getting dog insurance, because the insurance reimburses you, and the wellness plan is a monthly payment that takes immediate effect. It covers all his vaccines, teeth cleaning, discounts on his trifexus pills, free checkups, his neuter, and other stuff. I only pay $ 30 a month. At my old pet hospital they would charge me $ 60 just for going in, plus $ 30 for a vaccine, and $$ for something stupid, and by the time I walked out I’d have a $ 150 bill. It was ridiculous. My dog got a foxtail, an injured leg, and an allergic reaction to a bug bite, and banfield took care of him so well, they called to check up on him, they always asked what they could do to help, I always get free leashes from them if I forget mine, they give us free bandannas, and blankets after big procedures. It was really worth becoming a member with them. They even offer Care Credit for emergencies.

Thank you to Banfield in the Petsmart in Rancho del Rey, Chula Vista. They’ve helped us a few times on weekends when our regular vet was closed, but today I feel compelled to comment. We adopted a kitty 2 days ago from the animal shelter in Bonita and she seemed healthy, but it was too good to be true. This morning (Saturday, of course) I saw the gross signs of a tapeworm infection. Immediately I called Banfield and explained the situation, asking if she should be seen by a vet. To their credit, they told me the medication she needed could be purchased over the counter at Petsmart, without incurring the expense of an exam (plus the trauma of having to take a kitten to the vet, who’d already spent a month in the pound.) When we went there, I showed a different tech at the desk our kitty’s paper from the shelter, and she told me the same thing. Kudos to Banfield. How often do you hear of any vet or company telling you that you can save money by NOT coming to see them? PS — kitty feels much better now!

I will give them one star only for being open on a weekend. We arrived 15 minutes before scheduled appt on to be told we would have to wait for 15 minutes to be checked in. Once checked in, it was another 20 minute wait before being told which numbered room to enter. Waited almost an hour without anyone ever coming in to check my pet. But the whole time we were there some man with a white coat & stethoscope was walking around & chatting with the girls at the desk. Finally, we just left. No one bothered to ask why or even follow up. I guess they are too busy chatting about when they will graduate. We had always been told to avoid Banfield unless there was no choice and now we know why.

Been taking my Pit Bull here for 2 years and have always had the best care and service provided to myself and my dog. Dr. Hughs is FANTASTIC! Only reason why I didn’t give 5 stars is they can be pricey.

never again. interested only in selling me un-​necessary test for $ 450. They are not interested in helping you or your pet, only in selling and getting your money. After i insisted we do 1 test at a time, they admitted they did suspect kidney problems. Yet they were going to run a bunch of expensive test rather then just in the direction suspected. Did not offer me solutions that were less expensive. I did some research after i got home and found many less expensive treatments they failed to mention.

Taking your pet to the vet is one of the things I dread when it’s not for a routine check up. Over the course of a few months, my 9.5 year old American short hair, Artemis, gradually lost much of his weight. At first, I attributed this weight loss to his old age but when I noticed he ravenously ate and remained unnaturally skinny — something was wrong.
Artemis was promptly scheduled for a comprehensive exam where he underwent a brigade of tests and received his routine vaccinations. I received his test results the following day diagnosing him as having hyperthyroidism. Summarily, he was placed on medication and scheduled for his follow up tests and exams. Happily, Artemis has gained poundage since his first visit and he is looking great.
Dr. Campbell and the rest of the staff at Banfield have taken and continue to take loving care of Artemis. They have been prompt, helpful and comforting. At times, the wait at Banfield is understandably long and organization seems amiss but, thus far the service has been nothing short of spectacular.
As you can imagine, the services rendered for Artemis would have already cost me both arms and legs but, most of the services were covered by Artemis’ wellness plan (insurance for cats — don’t laugh) and the services that were not covered were discounted.

I was looking for a new vet for my family’s new Pekingese and decided to give Banfield a shot for our dog’s first checkup. We live about 5 minutes away from the Pet Smart — Banfield Pet Hospital and it seemed convenient.
First off, their services are a bit pricey compared to other vets. Second, the facilities felt like a doctor’s office. It didn’t feel to relaxing. They had to reassign us a different room because the original room wasn’t clean.
Customer service was subpar. The receptionist didn’t seem happy working their. The doctor was okay. However, I didn’t feel a good connection with him. He didn’t greet my dog and connect with him. He started the check-​up immediately and gave the shots.
I suggest that you look around for a vet other than Banfield. There are a lot of vets in Chula Vista to choose from but I wouldn’t recommend Banfield.

if i could give no stars i would! this place is horrible! for sure this is a coroporation that is in it for the money. i would take my dog in for a routine visit or vaccines and a coule days later he would have some sort of sickness. while going to the vet here my puppy (not even 1 – 2 yr old) got pancreatits, leptosporosis, kidney failure, and many weird sickness’ that a puppy ususally doesnt get. and they would all happen after he visited the vet (and all with in one year) ! how weird!!!
i would hate to think that someone is capable of something like this but as soon as i switched vets, my dog is as healthy as can be and hasnt had any sort of sickness in 2 years !
my horror story isnt the only one ive heard about this place.
so my recommendation is to find another vet as soon as possible!