GEICO Insurance

To be quite frank, waste of money. Loyalty means nothing to this company. After two years of auto insurance and zero new accidents or tickets … My insurance jumped 130 dollars higher… With no notification and no explanation as to why, other than my city changing less than 20 miles away from my original residency… My bill orginially was 180, dropped down to 150 after the first 6 months of insurance (I’m young, so understandable) … And they just now tried charging me 280 dollars a month. For car insurance… When my driving record has not changed. And I have stayed with them for at least 2 years. I’m amazed. I can’t imagine the amount of turn over they have with this type of customer service. Go to a different auto insurer. I now pay 166 dollars a month. Go figure

I rented my home therefore I had to change from owner occupied to landlord. Katie told me that I had to cancel my policy and write a new one. She quoted me about $ 750 which was about the same price that I was already paying. I sent in a check and after weeks when a refund didn’t arrive I called back Katie. I was stunned to hear that she didn’t order a new policy because the quote came in higher than expected ($ 1400) because I had a claim two years prior on a different unrelated property. She said that she called but she never did and she held on to the check.
I called GEICO directly and purchased the policy for the original quote of $ 750. I volunteer the information of a prior claim and was told that it didn’t matter because it was a different property.
My disappointment was the fact that the agency didn’t keep me informed, held on to the check and failed to get me a more competitive bid.

We have had GEICO insure our cars for the last 27 years and no one can beat their prices or service, and claims are handled quickly and easily and I’ve used roadside assistance many times!

This office has excellent customer service! Whenever I go in I am always greeted by friendly staff at the door. I love how it is family-​oriented and kid-​friendly. I would definitely recommend this place to friends and family.

This review is about the quote process. I started shopping around since my premium on my current company dropped by 186. That made me extremely happy and started shopping around to see what other rates I can get. Most companies quoted me lower than the next renewal of my current company; geico quoted me the same as last quarter when I applied. A previous agent six months ago told me over the phone to try again around this time and guaranteed me my rates will drop, it did not.
I asked an honest question on why my rates are so much higher, or why they stayed the same. They say it’s due to my driving history… I’ve been driving since I was 16.
Granted I do have DWI in New York, but in California after three years they evaluate your driving history (some insurance companies) and will give you better rates if clean; which I was. no moving violations since 2007, or at fault accidents.
Long story short, if you don’t «qualify» and start asking questions, the nice customer service turns into a rough ordeal. She assumed my rates would be the same, and it would cost them money to scan my license at the DMV; great. To be honest, if you have a potential customer that is interested in your company and even called to have a second thought in changing, why shun them away? That fee could provide you with a potential new customer whether it be a short or long term. Especially when that customer tells you that other companies quotes have dropped significantly. I had a vibe that the representative was so sure of their job that they refused to listen to my opinions or concerns. You know what I got out of that conversation?
«You have a record, a history, even if I run your California license your rates will be the same, I don’t believe your rates are that low from other quotes with other companies.» You know what? Another company is saving me 402 dollars over your premium for six months. Thank you for doubting your customer, and I hope to never deal with your company again. Never doubt Unilocal folks, go find a 5 star insurance company.

Never had to file an insurance claim with them so I cannot tell you how that end of the business is. However, when I first got a quote from them they came in much lower than my then current insurer. With every 6 month renewal the rates kept going up, usually around $ 50.00. I would call & they would tell me about increased costs to the business, etc, etc, etc. With my last renewal I had to raise my deductible & lower my coverage to get only a slight increase in my premium. My last renewal just came…$ 50.00 more. I looked under their written explanations as to why the premium went up. Same old BS. I looked around for another quote & went with another company. I emailed them just to let them know that I would not be renewing & why. Got an email back stating it was because they had requested an odometer reading from me 2x’s with no response. They in truth sent 1 request which I promptly filled out & sent back. Since they (according to them) received no response they had no choice but to put my yearly mileage at 12,000 + miles. All I have to say is BS. If you’re with them call & ask why your premiums went up. Believe me, they will. I think they would like to think that people are not proactive & will just pay any bill they get without question. I find their tactics bordering on unethical.
Mike

Part 2 of my first review:
He told me that they would not work on my car any further because I had not reported any damages. I told Marc Bowman that when I first reported the claim that I was not asked to report damages and that not one Geico representative had contacted me after they towed my car away. So I was not given the chance to report any damages or go over the damages that Marcos Palafox had found before the shop began working on it. Never being in this situation, I am of course telling everyone about the situation and have been told by numerous people that their insurance companies always call them to go into the shop to go over all damages with the insurance estimator. Obviously, this is Geico’s sneaky way of doing the bare minimum and getting away with lies. I then told Marc Bowman that I was completed disappointed with Geico’s customer service and that I would cancel my insurance with them. He said «ok».
Five minutes later I called Geico. The woman was helpful and told me that I was being treated poorly and that I should file a complaint with Marc Bowman’s supervisor and the Geico complaint department. She found out who Marc Bowman’s supervisor was and gave me that information and transferred me to the complaint department. I left a message on the cell of Craig Hampton, Marc Bowman’s supervisor, because he didn’t answer. I also received a very rude voicemail from Marcos Palafox that day telling me that if I didn’t pick up my car, they would charge me $ 25 per day. So I went after work to pick up my car. No one walked me out to inspect my car. They just swiped my credit card and gave me the key. On the way home I noticed that the front, inside of my door looked off. I compared it to the other side and the driver’s side was horribly misaligned. I looked back at the rest of the door and the part where my seatbelt comes from was totally out of place and cracked. I immediately called my husband to tell him that we had to turn around. When we got back to the shop they were closed. So I went home, took pictures of the misaligned door and called marc Bowman, telling him that I was going back to the shop.
One day later, Craig Hampton returned my call. Geico representatives seem to like to wait a day to call back. I told Craig the whole story, but stressed that it wasn’t even the dent that I was most disappointed about. It was the rudeness and passive aggressiveness, and poor customer service that I received from Marcos Palafox and Marc Bowman. He didn’t seem to care about that part at all. He of course wanted to defend the dent and told me that Geico would not pay for it. Seems like all three men were cared only about the money it would cost them. After three years of loyalty to this insurance company, they couldn’t be there for me when I needed them. I also explained to him my new findings of the inside of the door and how I believed that the inside and undercarriage were not inspected at all. He told me that Marc Bowman had already informed him of the situation and that marc had inspected the inside and that there was a lie somewhere, but he could assure me it wasn’t with his Geico representatives. So basically he was calling me a liar. He also told me that since the outside of my door wasn’t damaged, then the misalignment of the inside of my door must be attributed to something else. I told him that I believe it to be common sense that when the front end of the car is smashed in, then it’s more than likely to push other parts of the car inward, causing the misalignment of my inside door. He again told me I was wrong, but if I wanted to take it back to the shop they would be willing to fix the misalignment. Gee, thank you. Again, poor customer service from a third Geico representative. Had they had done a full and comprehensive inspection none of this would even be an issue. Or maybe if they had involved me like other insurance companies, I could have brought these issues to the table during the first week.
My car is back in the shop, for a total of one month. Toyota could have probably built 10 brand new Yaris cars by hand by now. I have put in a request to cancel my Geico insurance at the end of my bill cycle, which bot Marc Bowman and Craig Hampton knew about, but didn’t seem to care that they were losing a loyal customer of three years. I will continue to spread the word about Geico’s horrendous customer service and how they didn’t even fix all of the damages from my accident, which is what I thought I was paying them for throughout these three years. I am also missing my car sun shades, which they say I must have lost. Why would I take out my sun shades after the accident when I didn’t even have a car??? Geico insurance representatives are liars, unfair, and very rude! Shame on Geico for the way they treated a loyal customer (who was never late in any payments at that)!!!

Amazing customer service in this office! Everyone was so friendly and helpful. They are kid friendly and the office environment was really pleasant. Definitely recommend visiting this office.

Needed Multiple insurance plans and got great and friendly service. Staff spent about 2 hours answering all of my questions and setting me up, which seemed to be in a reasonable time. Clean bathroom, gave free bag and water bottle after everything was done. Got a free geico magnet business card. Did I say the insurance agent was really friendly? The picture in their bathroom is from ikea lol

Cancelled my insurance with Adriana’s insurance and came here! the lady that helped us was very nice asked if we wanted water and then helped us right away! My husband and I don’t know much about insurance so she was very helpful. we were out of the office in less than 30 minutes! my daughter was with us and they gave her a little Geico puppet thing and a ball, they also have a mini waiting room for kids, which was nice because our daughter was getting bored. We are very happy with our change of insurance! Thanks Wendy!