Beware of this store, a friend of mine switched from Verizon to tmobile at this location with Jose. He promised her that her bill would be $ 170/month which was a lie, on top of that they never gave her money to pay off the termination fees. My friends bill ended up being $ 90 more than it should of been!!! Stay away from this location, if you do end up switching to tmobile at least go to a corporate store down the road at plaza bonita mall with Gene, he was very helpful despite the circumstances that tmobile is not very promising. Never got any reception where she was and customer service was not helpful nor knowledgeable on any of their programs and offers. My friend ended up switching back to Verizon because reception was better, customer service was excellent, bill is correct the way its supposed to be. Full disclosure this is a real review and to specifically identify the employee that screwed my friend over his employee # is 6417944
Linda S.
Évaluation du lieu : 5 Chula Vista, CA
First off, a correction. The address is 4374(not 4364) I had been with Sprint for 20 years, I had 4 phone lines, and wanted to participate in one of their new deals… which were only for new accounts… So, I went looking around at different carriers, and T-Mobile was by far, the best deal. Between their Data Stash, free data for playing Pandora and saving me $ 70 a month, I was already loving this company. This store just opened up in the mall a week or so ago, the atmosphere is very modern and clean(and Pink!), but it was the staff that sold it for me. Jose and Itzel each worked with me the two times I was in there. They are both extremely professional and knew their phones/plans. Even when I was in a crap mood, Jose still kept a smile on his face every time I sighed… it wasn’t personal, he got that. At least, I hope he did :) If you are looking to switch plans, or just for a polite and knowlegable T-Mobile rep, ask for Itzel or Jose and you will have an awesome experience :)