Cincinnati Bell Wireless

Schedule for after 2 pm appt to get internet set up. They called at 1 that they were at my house because the tech was ahead of schedule. They saw the note on the account that said after 2 only, but did nothing to help. They refused to wait and tried to reschedule me more than a week out. Very disappointed, will be going with time warner moving forward.

I just can’t get behind a company that has sales associates who are a] pushy and b] so dis-​interested in my customer experience and/​or disgruntled to help.
That is all I need to say.

1. the internet goes out randomly and everything must be unplugged and rebooted. This has been occurring since day one.
2. After the one year of service at $ 29.00 they increased my rate by $ 23.00 (53.00 per month now! Even though they offer the same service to new customers for $ 39.99.
3. If you pay your bill online, you are automatically set up for e-​billing, which I was an was completely unaware of until I received a notice in the mail three months later with all of the late fees and rate hikes. I called and was on the phone for long periods of time trying to get this resolved and even though I had given them my cell number twice and asked them to call back if disconnected, no one did either time.
The last time, I was on the phone for over an hour and still this was not resolved.
4. They hire offshore for customer service representatives.
5. Even though they set me up for auto billing without me realizing it, they will not adjust late charges or the rate hikes even though I have never missed a payment over the many years I have used Cincinnati Bell in the past (at least 20 years)!
I feel like I have been robbed!

If there is anything you take from this review it needs to be run the other direction. If you like cable, if you like to watch anything but gray screens PLEASE do not get Cincinnati bell. Not only is it hands down the worst cable provider I have ever dealt with the services are almost as horrible. I would venture to say they might be just as bad. Not only do half of our channels show up but we have had two technicians reschedule due to ‘unforeseen circumstances’. I am trying to prevent a headache for anyone that will listen due to the fact that my apartment requires Cincinnati bell, but trust me after a few short months even weeks, maybe days it will be enough to move from the most beautiful apartment.

Paid $ 600 to get rid of Cincinnati Bell wireless for ever. Best money spent! Nothing but a bunch of shysters. Not talking about one individual store, we’re talking about the shady business practices of the whole company. Hidden fees etc.

The internet service provided by this company has not been working (not even 0.4 to 0.04Mbps). I called several time to let them know and finally today I called customer service for a refund and I think I got the rudest customer service people ever. I even asked to talk to the supervisor who turned out to be the worse supervisor of customer service. After arguing and discussions on the phone and her refusal to do anything, I asked her to give me the name of her boss or supervisor since she would in no way honor or respect my request, she said she has no boss and she is the supervisor and boss. I kept asking her repeatedly who she reports to and she kept saying she reports to no one and she makes the decisions in customer service. I told her that I know that customer service reports to someone and she kept insisting that she reports to no one. So I said that means you are the CEO of Cincinnati Bell! of course she had no answer. I think this company couldn’t provide the service they promised and they refused to provide me with a credit or a refund. They offered to give me $ 1.89 credit. Is this a joke or what! I call it degrading to the customer who is not receiving any service. Especially when the technician reported that there were over load on the circuit I am on. The supervisor said this is when you go to the highway and there is traffic. I said that is true but at least when there is issue they build more lanes! I said this is more when a plane has 100 seats and the company let 500 passengers be on this plane. That is not right. they are the worse Company stay away from them.

The customer service at the CB stores is terrible. They have lots of promos to attract new customers but really don’t seem to care about their existing customers. Good example, I had to wait 30+ minutes just to turn in a modem after a recent upgrade… The man who helped me said (after I waited) «well you could have mailed it back.» Seriously? How was I supposed to know that? Service could be vastly improved with a simple drop box.

Cincinnati Bell used to provide 5-​star service, but they’ve over-​complicated things ever since they got their fancy J.D. Powers superior rating and service has gone downhill. Now, I can count on having to be on the phone way too long to get an issue resolved, or at least addressed. (It used to be resolved, 100% of the time; now it’s ⁵⁰⁄₅₀).
That said, I’ve recently been forced to branch out and use different wireless carriers in different states and must say I still hold Cincinnati Bell as a standard. They are the provider for AT&T service, and while the service was a-​ok, I was always willing to compromise because Cincy Bell has great prices, great plans, and no contracts. ‘Nuf said. I recommend anyone who lives within the reaches of Cincinnati Bell service to consider their plans before checking with any other carrier. I haven’t had to deal with Verizon or Sprint on the same level as I have with Cincinnat Bell, but I’ve heard nightmare stories of their customer service departments, so maybe these companies just have a lot of work to do in that department, or think they can get away with it, the bigger they get. Too bad. Anyway, give Cincinnati Bell a shot if you’re in their coverage area.