Tire Discounters

My wife and I drove up from Florida to visit our son and daughter. My mother came with us as she wanted to see her grand kids. They stayed with us at our hotel so I decided to do a quick walk around of my son’s vehicle and found that his RR (right rear) tire was low and had a nail in it. The tire looked new and I then realized that it was the spare. He recently had a flat and had not had it repaired. The other three tires on the ground were worn, dry rotted and also needed to be replaced.
Did a quick mobile search and found a TD. They were close to the Kenwood Mall with only 5 but all great Unilocal reviews. I figured we would go to the mall while they worked on it. Gave them a call, they stated they had the size we needed in different brands and price ranges. We loaded up in our three cars and headed over. The person that wrote us up was not the same person I spoke with on the phone but both were great and very professional. I settled on a mid range priced tire. I asked to have the tire in the spare be replaced the RR patched and put back in the spare. He said no problem and even wrote it on the repair order. So far so good!
We are now at the mall and I receive a call that they can’t get the tires we agreed on but they had an equivalent. I gave them the go ahead. I then get a call a little later stating that they found a bad tie-​rod that needed to be replaced. I gave the go ahead and asked that they save the part so that I could take a look at it. So it’s about 10 minutes to closing and I get the call on the way back to pick it up that it is ready. I get there, pay the bill and inspect the tie-​rod. To my surprise I see that it is only the tie-​rod end that was replaced (which in fact was bad) but not the entire tie-​rod. Whether it was not communicated to me correctly or I misunderstood what exactly was being replaced, I don’t know but I didn’t make a fuss about it. My son’s car was fixed and that’s all that I was concerned about. I pay the bill and on the way out I asked the person who wrote up the RO if the tire with the nail was repaired and place back in the spare and he replied «yes, it was all taken care of». This was an overall great experience!
We are now on the way to Oxford but need to stop back by the hotel first. My son then inspects the spare and notices that it was never touched and the same worn flat tire was still mounted on it. This is when I become pissed and it goes down hill from here. It is now around 20 min after closing and call them back. Luckily they answered. I unloaded on the person and he stated to come back by and he would take care of it. So frustrated I hang up on him. Once I figure out how we would change our schedule I had my son call and tell them we were on the way back. Loaded up all three cars again and headed back.
Now we are back, I walk in drop a couple of F-​bombs to the guy who wrote us up. I then walk out by the shop and drop a couple of F-​bombs to the manager that is now changing the tire in the spare since all of his techs (you know, the people that were supposed to have performed the repair in the first place) are gone for the day. Once he finished changing the tire, placed it back in the trunk. He forgot to do one thing though, he never balanced it. By now I’ve had enough and am not bringing it up as I just want to get the hell out of there. He goes in and comes back with his business card for 2 free oil changes.
Yes they tried to make it right but after this experience, they’ve lost my trust. I told them that they even wrote it on the RO and they acknowledged it so there was no excuse for the tech not doing the job correctly. Should I believe that the part they showed me was the actual part from the car? Now I need to take a look under the car to see if in fact it was replaced. Am I to believe that the will actually perform the 2 free oil changes as well?
I hope that someone at TD corporate uses this experience for training at all levels. As they say.“the fish stinks from the head down” and that is clearly the case here.
We were only in town for the weekend so what is most important to me and to most when it comes to the service industry is the customers time. You can not put a price on that. Not even in the form of services like 2 free oil changes.
Just my .02.

I went back to Tire Discounters to buy new tires and it was another great experience!
The associate helping me recommended a good-​quality tire that wasn’t the most expensive option. He explained what my car would need for how much I drive and in what seasons, so I felt really good about going with his recommendation.
My tires were changed and aligned (for free) in about an hour. Before I left, the same associate let me know that I would need to replace my break pads in the spring.
I love how honest these folks are. I feel like they really appreciated my business.

It used to be that I would only go to Tire Discounters for, well… tires. I really liked the fact that alignment was free with the purchase of a full set. It could be that the price is the same as any other tire place, but other places charge separately for alignment with tire purchases and I like that it’s already baked in with the initial quote. But one day I decided to try them out for an oil change because of the coupons they give you after every service. They are very thorough!
I have been to the Mason location, but frequent the Newport and Kenwood locations most. Either of those locations have cameras on the cars as they’re being worked on, or see-​through windows so you can check the progress of the mechanics. I’ve used them from replacing valve stems to looking at my shocks.
There’s one guy who works the front at this location that doesn’t seem to satisfy my customer service expectations (talking on the phone for several minutes on a playful personal call while I’m standing right in front of him waiting to be acknowledged and helped). But, the GM Brian is extremely helpful and I appreciate him walking me through what they recommend and the services completed on my car. I’m a fan of the Tire Discounters brand.
They say «We Work Hard to Make You A Customer for Life»…needless to say, they have had my business since 2011 and I don’t plan on switching car care companies any time soon.

Just had my tires rotated and balance at the Kenwood store. As a former mechanic, I was very impressed at the detail and thoroughness of the procedure, including rust removal, balancing and rechecking balance, hand torquing and having a separate associate retorquing each wheel. Very professional. It definitely reinforces my decision to buy my family’s tires at Tire Discounter.

These guys are GREAT. I will do what it takes to get my car serviced by these guys. These guys are honest and hard working. Ask for Matt, he will handle you without any issues.

On my way from Ohio to Florida on a family vacation, I had a tire blow out on my camper during rush-​hour and luckily, near a Tire Discounter store! I admittedly stopped at Firestone first (closest) but they told me no one in the area could help me. They didn’t even LOOK at my tire! ! I even asked if the Tire Discounter across the street would help and they said «no.» I called them and they were MORE than accommodating! Josh was VERY friendly and compassionate for my situation! BRAVO Tire Discounters for CARING for the customer! (Give Josh a raise!)
I had a SECOND tire (same side — double axle) blow out before I reached Louisville. Again Tire Discounter to the rescue!!! Joe stayed late to help me SAFELY get back on the road to my vacation! I can’t say enough good about a business that truly cares and has employees that demonstrate that!!!

Great service. I called a lot of places and this store was the most friendly on the phone, and helpful, had the most information and the most straight-​forward. I came in to get 2 tires replaced since one had a huge hole. They were unable to give me the tire price they gave me on the phone because of the different in performance between that tire and what I had on my car, which I knew was a risk since I didn’t know what kind of tires I had since I had bought my car used. They gave me the next class of tire at a discount since I am a grad student on a limited budget. They also told me it was possible to replace just one tire since the tires were new, though there was a risk of drifting. I appreciated the honesty and options they gave me, and went with the one tire since the car is intended to get me through the next 12 – 18 months and then be replaced. I definitely recommend this location. It is out of my way a bit, but I will make the trip for the great service.