David’s Bridal

So I had an awful experience with a bridesmaids dress I received that had a bum zipper. It basically broke before the wedding and I had to be partially sewn into the dress just to make it down the aisle.
I contacted David’s Bridal Corporate who contacted the store I ordered from, and they called shortly after. They asked me to bring in the dress to see if measurements were taken correctly. Aka let’s see if you got too big for the dress (I hadn’t :) but understandable!)
Brought the dress in and worked with Brian the manager. I normally HATE situations like this, where there is an issue with a product that has to be solved. Especially having worked retail and dealing with all sorts of crazy situations. I just wanted to say thank you for being kind and bringing about a resolution. I was happy with the end result and Brian was respectful the entire time. Turned 1 star into three!
Thanks again.

I took my four bridesmaids up to David’s bridal to look at dresses. I made the appointment online and showed up on time with my girls. The associate, her name was Shirley if I remember correctly, was with another customer. Shirley politely asked us to wait for her while she wrapped things up with her previous customer, and she would be right with us. We browsed some dresses for styles, and talked amongst ourselves. When Shirley was ready, she went straight to work in helping us find various styles and sizes to try. Once we were back in the dressing room, she was incredibly nice and prompt in retrieving different dresses for my girls to try. She was attentive, and really listened to my bridesmaids likes and dislikes. She even helped my one bridesmaid come out of her shell and find something she really liked whereas in the beginning she was a little apprehensive. That being said, we had a great experience at this location! I am a little disappointed I didn’t buy my actual wedding dress here.

This David’s Bridal is awful! Don’t waste your time and go elsewhere! We made an appointment for bridesmaids dresses for my sisters wedding this September. We had an awful experience at the Florence, Ky location so we decided to come up to Kenwood. We came into the appointment hoping to get a bigger selection of dresses but was greatly disappointed!!! When the bridal associate came up to the front the first thing that came out of her mouth was, «I’m with another bride.» Then proceeded to show us the dresses and told us our room was in the corner. Then she disappeared to the other bride. This was our first bridesmaids dress experience and didn’t know what we were looking for… She came back over after 15 minutes and that time we went to the room! The worst part about the experience is when she told us that she only has two rooms and one of the rooms is taken by the other bride. Good thing that myself and my younger sister, who were trying on dresses are related… We had to share a room! The cherry on top was that there was no one in the other rooms. My sister and mom didn’t even have chairs out for them to sit on because the bridal party next to us had about 15+ people all seating in chairs. The bridal associate never came over to ask how we were doing, she only came over until the end of the appointment. I know we are only looking for bridesmaids dresses but at least make the bride feel special too. Don’t know if this David’s Bridal double books appointments but they need to change!!! My family of three girls will never come here again and will let everyone of our friends and relatives know about this experience!

Horrible service. No one acknowledged me when I walked in and when I asked for service I was told that without an appointment, I couldn’t be helped. Horrible, horrible service and attitudes.

I came in with my 3 sisters to find a beach you wedding dresses for my vow renewal. I signed in for a walk-​in appointment. The girl started off really helpful. She pulled my list from the website and we went over the style I was looking for. She only looked for the main one I liked but they didn’t have it in the store. She pointed us to the section of the styles I like. We found our own dresses and she took them to the dressing room. She was helpful through the first 4 dresses then she started helping a girl next to me who already had to sales associates fawning over her. From that point I had to get my dresses off the hangers and in the dressing room while trying to get out of my current dress. I have a feeling the girls next to me had a much higher budget then me and she was priority. I didn’t even try on the last 2 dresses. We were leaving and she waved at us on our way out. I found a dress I loved but I think I might order it online or go to the David’s Bridal in Tri-​County. My sister is also getting married and we won’t go there for her dress.

Came to help my sister find a dress for a beach wedding along with my two other sisters. The appointment started great– the sales girl found my sister’s favorites we booked online and began helping us pull a few from the list. She then pointed us to the ‘beach’ section and let us look for a bit.
When my sister tried on her gowns the sales girl started off super attentive– she got her dresses off the hangers and into the dressing room, clipped her dresses to show off her figure, brought over sashes to accessorize, and asked for feedback to make sure the selection was what she had in mind. Then, another bride began trying on gowns next to us and our sales girl pretty much disappeared to help the other bride, who already had not one but TWO sales girls assisting her. The 3 sales associates were helping her into her gowns, bringing over veils and sashes, bringing her more dresses, and giving the other bride an amazing experience while my sister was left to get her own dresses into the dressing room, hang them back up, and was not brought anymore veils or accessories. She was not asked for any feedback on her dresses and was not brought anymore dresses based on her trial dresses. The most she got was a call from across the dressing area asking if she was ok.
Afterward we walked through the bridesmaid section and after a while our sales girl called out again if we were okay before returning to help the other bride with the rest of the staff. We were then left to wander through the veils, head pieces, and jewelry alone.
After this experience (which I compare to another experience I had with another bride at another David’s Bridal) I can say that my sister will purchase her dress from another store as will the other 3 sisters who are all 3 looking elsewhere when it is time to look for our dresses here in the very near future.

As we all know, weddings can be stressful. Sometimes it’s the little gestures and acts of kindness and professionalism that can save the day for us brides. I had such an experience at Davids Bridal in Kenwood when I had the opportunity to work with Maha, the Alterations Manager.
I had some concerns with the original bustle that had been pinned the day before and I’m embarrassed to say it actually kept me up that evening. I never thought a bustle would cause me so much angst, but we brides want the dress to look perfect, am I right? So the next day I called the store and spoke with Maha. She was so comforting and asked if I could meet with her that afternoon! Talk about amazing customer service! I know how busy the store can be and she worked me in:).
Maha was able to redo the original pinning and created a beautiful bustle that was more what I had imagined. She took her time and never made me feel rushed. She talked to me about where she lived and I told her about the style of my wedding. It was such a pleasant experience.
I cannot say enough how much I appreciate Maha’s special consideration and all her help. I look forward to wearing my dress on the big day as I know it will look amazing!

Awful experience here earlier today. It was my first stop in shopping for a wedding dress and the service was bad. They were very busy, and I completely understand they didn’t have a lot of time to spend on customers, but what I didn’t like was how snotty the staff acted. I left with a very bad taste in my mouth and will certainly not be back.

I came here to find a bridal gown and was abhorred at their service — it is the worst. They were really rude, fake, and I felt like my appointment was all about the their commission. I thought I was going to go to just find a dress but the terrible service made it really hard to find anything.
I thought this was just the sad reality of David’s bridal services, but then.
I went to the DB near Tricounty mall and the service was 1 027 392 028 201 million times better! The lady there helping me was so much more mature, personable, and actually seemed to care. She also picked out the perfect dress for me at a cheaper price ($ 399!!) which was in my price range, whereas the lady at Kenwood’s DB kept sighing «*sigh* there’s nothing in your price range» and tried to get me to buy really expensive dresses.
Save yourself the trouble and go to tricounty’s DB it’s so worth it!

I’ve been in 5 weddings and though this place was amazing for time and cost of a last minute bridesmaids dresses, the service at this particular location was terrible. We shopped and found our ideal dresses at the David’s bridal location in tri-​county (they were amazing and so helpful to us) but for some reason the bride preferred to order at this location. When we came in to order, the store was so entirely chaotic no one greeted us, it was after 10 minutes of standing there that I had to seek someone to help us. The coworker we had simply hated her life that day and was rude (which is odd cause we literally just came in to place our order and pay). Our dresses came in a timely manner but picking then up was as chaotic as placing them (you have to sign a contract and at first was given the wrong dresses). I would say to avoid this place at all costs.

I bought my wedding dress from DB in Feb. 2013 and went to my alterations appointment in early April. It took the lady 90 minutes to pin everything and $ 400 later they promised me a perfect-​fitting dress. Fast forward a month to early May — my wedding in early June — and all of the alterations were a mess… nothing fit right and looked awful. I was there again for nearly 2 hours. I left and they said come back in a week and we’ll fix it. A week later, I came back and they had hemmed my dress too short and was now 3 inches off the floor — it was a complete wreck! The three times I went for my alterations appointments, I had a different person working with me which I’m sure didn’t help things at all! I left there with no dress and a huge headache — Sami the assistant manager was very nice though and handled the situation with complete professionalism so kudos to her. I’m just upset that I am now left to find a new dress with less than 1 month! SO maybe if you get your dress here, have it altered somewhere else, but I may just tell you to stay away. Just my advice!

Went here to shop for bridesmaid dresses for my future sister-in-law’s wedding (re: my brother’s wedding). I didn’t really know what to expect since I’m pretty new to all of this wedding business, but even though I don’t have much experience in doing wedding-​esque things, I’m pretty sure our «consultant» could have done better.
Look, I know it’s David’s Bridal and I wasn’t expecting Randy from «Say Yes to the Dress» to greet us and show us a magical time, but oh my damn. Our consultant seemed like she did not want to be there, and just acted confused the entire time. When I would ask to see the catalog she would act like I wasn’t allowed, and whenever fellow bridesmaids or myself would ask for, say, another size or some dress clips, it was like she’d never been asked for such a thing in her life. We also felt pretty rushed out of there because the place was PACKED.
But I digress; I give this place 3 stars because I didn’t go in expecting to be wowed. We had a mission, we completed it fairly unscathed, end of story.

The excitement I felt when my brother’s fiancée asked me to be a bridesmaid was squelched when I learned she expected us to get our dresses from David’s Bridal. My previous experience with this company was for my own wedding, wherein my mother and I were only in the establishment for about 20 minutes when she pulled me aside and said, «We need to leave this place, it’s terrible. Tell them I’m sick and we have to go. Say I’ve got explosive diarrhea and we need to leave, anything. Let’s just go!» Note, that was a different location, but I think that sums up most people’s feelings about this bridal chain.
My 3 trips to this establishment for these upcoming October nuptials were on par with that. Honestly, my first trip wasn’t terrible, but it was at a different location, so this location does not get the benefit of an extra star for the Tri-​County location’s comparatively superior customer service skills. But also, I had the bride with me, so they didn’t treat me like I was a fat bridesmaid, about to test the physical constraints of the stitching on their dresses by stuffing myself into it like sausage casing. This, sadly, was my experience at the Kenwood location. Knowing that I had a bride to keep happy, I bought the overpriced and poorly made dress, made an alteration appointment that I don’t plan to keep, and left with a heavier than it already is, fat heart. I expect that kind of treatment from, say, the Victoria Secrets of the world, but I was hopeful that my fat frame walking through the doors of David’s Bridal wouldn’t be met with complete indifference and what seemed like disgust from the employees. But guess what, non-​fat people, we tubby people have feelings, too, and it hurts just as much when you ignore or demean us because of our appearance.
Extra star is for being located next door to Trader Joe’s, so I could console my fat heart with food shopping afterwards, which, as everyone knows, is what we large women live for.
Also of note: worst parking lot ever. Honestly, Trader Joe’s should purchase the David Bridal’s space, tear down the wall for expansion, and get the entire parking lot all to themselves. Then, put a David’s Bridal in the mall across the street, because you know walking into a mall, you’re day is probably going to be ruined anyway.

David’s Bridal was stop #3 in wedding dress shopping.
When I first walked into this store on a Saturday afternoon, it was chaotic. We were immediately greeted by a very nice gal who put me on the list for an available room (we hadn’t made an appointment).
It took about 15 minutes before a room was open; while we waited I looked at wedding dresses and my sisters looked at bridesmaids dresses.
Once we got into a dressing room, it was big enough for me and my younger sister to hang dresses and try them on. However, the store was so crowded that getting in and out of my room was challenging — there were dresses and people everywhere!
Our sales girl was very overwhelmed with customers so she wasn’t able to spend much time with us initially but would check in from time to time. This was fine with me but if you’re looking for the personal one-​on-​one consultation, I’d suggest making an appointment or picking a different store to dress shop.
While David’s Bridal wasn’t my first choice, the dress I chose was within my price point and was decent quality. Obviously, a $ 700 isn’t as quality as a $ 2000 but my dress isn’t cheap looking or feeling.
I’m satisfied with my experience and am very happy with the dress I picked. But just know that if you’re looking for the glamorous dress experience, this might not be your place.
Also, parking is AWFUL here.

I’m in hell. I’m in burning hell. I purchased my wedding dress at David’s Bridal over Thanksgiving. I’m having a Christmas wedding. I am from Cincinnati but currently live in San Francisco and the wedding is taking place in my fiancé’s hometown of San Diego. My Mom and I called SEVERAL SEVERAL SEVERAL times to confirm the overnight shipping. I was supposed to have received my dress TODAY in San Francisco as I’m leaving for San Diego on the 22^nd. Guess what? They shipped the dress GROUND and then tried to blame us saying it wasn’t in their «notes». Well guess what ladies, we have a receipt showing we paid for the overnight AIR shipping. Well no one is going to be here at my company in SF to sign for the shipment and I myself am not going to be here even if they were. I’ll be in San Diego getting ready for a wedding which I apparently don’t have a dress for. Oh, did I mention I am pregnant and they made me cry at work? We told them, WHO in their right mind would have a wedding dress shipped over the Christmas holiday GROUND!!! They finally got it… I think. Also people may wonder why I bought a dress in Cincinnati when I live on the West Coast? Well, I wanted to have that experience with my Mom, Aunts and cousins and I didn’t think shipping and timing would be such a difficult concept to grasp for a retail store who also has an online store as well. Believe me, I would do it completely different had I known then what I know now. Also, I completely trusted them b/​c they seemed so nice when I was in there and they kept telling me not to worry (as I expressed my shipping worries). They just wanted the sale and I know that now. Don’t let their surface charm fool you. They don’t give a S*IT about you or your wedding or your dress. Trust me, I know from experience. A very BAD BAD BAD AWFUL experience.