Sherwood Florist Inc

Sherwood Florist made the most gorgeous floral wreaths for all of our guests to wear for my sister’s baby shower! They looked beautiful on, held up all day and looked so pretty sitting on the chairs when our guests arrived! Thank you so much we truly appreciate you making the baby shower that much more special for the mom to be!

Great place to get flowers, Juan really does a great job. I have been getting my flowers from Juan for years. A true professional.

It’s been four days since my flowers were delivered and they still look amazing. Great job!

My fiancé and I walked in to begin our hunt for a florist for our wedding. and after walking around for almost 5 minutes we were finally acknowledged by a young lady. We said we were starting the process of looking for flowers for our wedding. she asked us if we knew what color scheme we wanted we said yes but we need help deciding what style without a comment she led us to a table, handed us two folders full of pictures and quickly walked away. after almost 20 minutes of looking at the pictures, the young lady asked if we had any questions. «yes» we said several. each question was side skirted with a snarky attitude. in the middle of asking her questions, the young lady just walked away without a word or comment. At this time we both decided this wasn’t worth our time and just left. this young lady obviously lacked customer service skills. By the way we were the only customers in the store. along with other employees who didn’t even acknowledge us.

I set up a wedding consultation with them a few months before our wedding. I had brought in some pictures of ideas I had for my flowers. I got married in October so I knew I may be limited on my flower choices but it’s early October so I thought I might be ok.
Once I had shown her my pictures she immediately said they couldn’t get any of the flowers that I wanted. But she could get pink roses and white carnations. I wanted succulents and dahlias. We asked her to check with her vendors before simply turning us down and she said no, she couldn’t get them.
After that there was really no vision. My wedding colors are mostly purple with bits of a light pink. She suddenly changed everything to ivory or pink roses and white carnations. And everything I said I wanted, she questioned me or put it down. I began agreeing with her just so I could get out of there.
Needless to say, we did not choose them for our wedding flowers, or any other flowers for that matter. What a horrible experience.

I really like to support local businesses rather than big corporate chains. I have used this florist before and was never blown away, but at least satisfied with my order. Sadly, this was not the case today. I ordered a bouquet of long stem red roses arranged with baby’s breath in a vase for my wife on our anniversary. I was out of town for work and wanted to let her know I was thinking about her. The arrangement was delivered without baby’s breath or any real arrangement. Just roses stuck in a vase. I called to complain and was told a number of excuses with no apology. In fact, several of the excuses didn’t add up, but I didn’t have time to fight. The suggested solution was to have my wife bring back the flowers to the store for arranging after they had been delivered. I thought that was rude. I asked for a partial refund and was offered $ 10 off my order. It will cost them much more than $ 10 in lost business. I don’t trust them now and can’t recommend them.

I walked in wanting to place an order for a presentation bouquet. I had hoped that they would have some arrangements pictured in a book or something. Unfortunately, they didn’t, so I carefully described what I wanted in the bouquet.
On my pick-​up date, I went in and gave them my receipt. They came out with an arrangement when I specifically asked for a bouquet. She even asked me «an arrangement or bouquet» to clarify and they still messed up my order! The lady that was helping me quickly put the flowers in cellophane and wrapped them up in a bouquet and tied a ribbon on it, but they didn’t look very nice at all. The cellophane was loose and flying all over the place — I had to tape it down when I got them.
Compared to other florists I’ve worked with, this place is pricey! I would recommend getting your flowers elsewhere.

Nice people. Beautiful store. I’m.a very happy customer. I recommend you go in and see the store.

My flowers were not delivered on Valentines day. I called and everyone kept brushing me off. The old lady said shortly I may add, «that my refund went through and I need to wait». It’s been 10 days and no refund was back to my account. Every-​time i called I either got shrugged off or hung up on, and they blamed my bank for not receiving my money… I called the bank to file a claim and now I have to go in once again to try to receive my money and still no flowers are in sight. They are rude and not customer friendly!
Sincerely, disappointed customer

Unfortunately, I cannot comment on the quality of arrangements at Sherwood Florist. I was very dissatisfied by the lack of customer service while attempting to place an order by phone. The employee I spoke with was distracted and obviously multiple tasking. She would cover the mouth piece of the phone and was talking to someone else in her shop. I definitely did not trust that she would have been remotely attentive to my order or designing my plant/​flower arrangement…
Fortunately I took my business elsewhere to another local florist who beyond exceeded my expectations!
Let’s just say I felt less than «Enchanted» with Sherwood Florist.

Great florist! :) Never been disappointed. Friendly staff, and always comes up with very creative arrangements. They have some cool metal art for sale too.
Chloe Harrison

Where to begin.
If you don’t read any further than this, seriously look for another florist.
I placed an order on Feb. 1 (through
) for a delivery on Feb. 14. The money was promptly taken from my account. Since the order was going to a college, I asked for the florist to contact the recipient when they were delivered. I also paid the extra money to ensure delivery before 1 p.m.
Feb. 14 came and went, no flowers. Feb. 15, 16, 17, 18 came and went … still no flowers. I made several calls to justflowers, e-​mails and contacted the florist. I was offered a $ 5 discount (yes, that’s all)) and told the flowers would be re-​scheduled for delivery the following day. The following day came, five days after delivery. I finally received a confirmation from the florist that the flowers had been delivered. The recipient still didn’t receive them.
I called the florists, and they told me they would have to investigate as they left them outside on a doorstep. Common sense by a florist, to not leave $ 130 on a «doorstep» and in fact, there was no «doorstep» to even leave them on because it was going to a college. Several more calls were needed, and I had asked for a refund several times and was told the flowers were delivered … basically saying it was my loss for both justflowers and Sherwood Florists not doing their job.
I had to contact the Better Business Burrow. It wasn’t until after that I had received a call offering a refund. At the end of it all, despite sending me a confirmation and ensuring me they had made the delivery, Sherwood Florists tries to tell me that they didn’t receive an order from justflowers.
#1. They lied that they delivered to a «doorstep» after the first confirmation. When I was finally reached it was determined that they failed to deliver the order due to higher orders during Valentine’s Day.
#2. Sherwood Florists then lied about not receiving the order from justflowers, when in fact they had. Seriously, save the headache and your money and find a different local florist. I’d highly recommend Claremont Florists. I dealt with them and it was a smooth transaction, beautiful flowers, now lies and the recipient actually received the flowers.

I got my wedding flowers from Sherwood Florist. I would highly recommend them to any bride because they paid attention to what I wanted, worked within my budget, and exceeded my expectations.
They were very detail oriented, and helpful throughout the process. They took the time to figure out what I really wanted and showed me beautiful flowers that would be in season at the time of my wedding.
They asked me my budget and stayed exactly within that, they didn’t push me to spend more money. Sherwood also took my American Express and let me make a few small payments instead of requiring one big lump — both of which helped me a LOT.
When my flowers were delivered on my wedding day they were high quality, exactly what I asked for, fragrant, long lasting and hassle free, there were also a lot more of them then I was expecting to get for my money.
My budget was really small and in the end I got a HUGE value including stuff that I didn’t think to ask for, like petals for my flower girl. They were easy going, they remembered me, and they made my wedding flowers easy.
I am very happy I chose Sherwood!

While I’ve received several beautiful arrangements from Sherwood Florist in the past few years, I was very disappointed in an experience I had with them recently.
My father ordered (surprise) flowers to be delivered to my college on the day I turned in my Senior thesis. They were supposed to be delivered before 5 p.m. on Friday (when the mailroom at my college closes for the weekend). At 4:30p, Dad texted to see if I had gotten any deliveries, and had to break the surprise to tell me he had ordered flowers. I walked down to the mailroom and hung around from 445−5p, but they never arrived.
When he called Sherwood the next day to inquire about the missing flowers, they told them that they had in fact been delivered. An hour later, I received a call from the florist asking if I could pick the flowers up from them outside the closed mailroom.
I was relieved they had finally arrived and called my dad to let him know and to thank him for the very summery-​y arrangement. They had mangled the address and the college name (surprising, since we are only four blocks away!), and I laughed when I saw that the message had been garbled as well. «congatulations love dad.» I told dad about the missing ‘r’ and his response: «Was that all it said?» Apparently, the florist had taken it upon themselves to seriously condense his message.
But, as I said, I have received beautiful flowers here! It may be a place that is better suited for in-​person patronage than phone orders and delivery.

I had to decide to go with either Sherwood florists or an online retailer like 1800Flowers or FTD. I decided to go with Sherwood Florists and visit them directly from Torrance. So it was a bit of the drive but I wanted to see firsthand how the whole thing would look, plus I had plans to be out in Upland so it was convenient. The shop was right on the corner with a small back parking, it looked lush and green inside. There had been about 8 or 10 employees going around with 2 customers and myself looking around. It was 2 days before Valentine’s Day so I’m pretty sure they were prepping up. I walked to the front register where a gentleman asked if I had been helped, which then prompted the girl at the register to assist me. I told her I visited the website and saw a arrangement I liked and she went ahead to process the order. Pretty straight forward, she asked for the recipient, address, and then my name. She then asked what time I’d like it to be delivered and I stated morning or as earliest as possible because the recipient may not be there after lunch. She noted it and I paid for it, and she gave me the receipt charge slip and I left.
I gave it 2 stars because of what happened on Valentine’s Day. It was about 10AM and I decided to call in and check on my order and the person who picked up kept brushing me off. All I wanted to do was check to make sure the correct address was put down and the name. She said I had to call back later to find out when the drivers return… really?! I thought to myself, that there isn’t a second copy that you keep behind just in case something happens out on the delivery? Mind you I understood and decided to call back again in a few hours, it was Valentine’s Day, I’m pretty sure it was hectic. I called back again at 1130AM and still received the same response; I informed them the person still hasn’t received the arrangement and this time I was told it was a «special order» so it may have went out different from the «regular orders»…it was a dozen roses. I called again around 1PM, still no delivery but this time a young lady decided to help me out and find more info on the order, she gave me the order number and asked for my direct number and she said she’d call me back once she gets more info. She calls me around 2PM and says that it went out an hour ago with deliveries that were for the Ontario area. At that point I was upset and extremely irritated; it seems that they forgot the order and because of my constant calling the drivers came back and they realized that nothing was sent out. So at around 12 or 1, an arrangement was made and shipped out for afternoon delivery on the fly.
Honestly it’s simple customer service, I know you might be busy but it takes a few minutes to check a piece of paper. I’ll never order from them again and just go with the online shop. Regardless of what holiday it is… MANAGE YOUR CUSTOMERS EXPECTATIONS. I’m not the only one to think this way, check out google reviews.

They made me look good! I sent my wife flowers for her birthday on ¹⁰⁄₃. They agreed to deliver by noon. Around 10, I received a call from my wife estatic with the flowers. I was pleased. Later she sent me a picture, and I was impressed with the selection from the florist. A huge arrangements, all orchids, her favorite. On Friday of that week, she brought them home. I was even more impressed with the arrangement. It was as beautiful as my wife! Today, nearly a week later, I can smell the sweet aroma of the flowers, and I bet they will last well into the week! I will always use Sherwood florist.

BEWARE… Sherwood Florist is AWFUL!!! They must be under new management because our family has used this florist for years. We have had problems with the last three orders! AND. the very last order to my Grandma for her birthday was never even delivered! Seriously… Who does that! UNBELIEVABLE! They didn’t even call to let me know they would not be delivering it. SUCH BAD SERVICE… WE TRUSTED YOU! I WILL NEVER BUY FROM THIS PLACE AGAIN!!!

Today is my birthday (YAY!) and I just received THE MOST BEAUTIFUL FLOWER ARRANGEMENT EVERRRR!!! No joke!!!
Background…I grew up in a flower shop, that my parents gave up once they retired (about 7 years now) so I am HIGHLY critical about floral arrangements. I’ll know when its cheap, if the flowers are fresh or not, if the arranging is sloppy, etc. Basically, I’ve seen TONS of floral arrangements.
But no joke, when I saw this my mouth just dropped, and it grabbed the attention of the 50+ people in my office. The flowers are extremely fresh, the arranging is extremely creative yet traditional, and it smells ABSOLUTELY delicious. My boyfriend couldn’t have picked a better shop! They also came early in the morning (around 10ish) so I was able to enjoy them all day in the office.
Highly recommend them and My boyfriend says he will for sure use them again. He tried once to get away with ProFlowers, but I told him to please, NEVER AGAIN (but in a nice way!). It is EMBARRASSING having to arrange your flowers after they arrive in a box!
Side note about the other comments I read here: Although FTD and Teleflora work with florists directly, they SERIOUSLY rip them off. Aside from a yearly membership cost, FTD/​Teleflora deduct 20−25% of the amount you spend and keep that for themselves and the florist gets the rest. It is a love hate relationship: Love because you do get the extra business, hate because you have to make «something like the picture» for much less (so how on earth will it look the same). So do yourself and the florist a favor and just LOOK UP the florist using FTD/​Telefora (or google) and call them direct. You can then just give them the item number of the picture you see online and ask if they’ll have to make any substitutions or if it will look just like the picture.

Born and raised in Claremont, I now live 3,000 miles away. Whenever I send flowers home, I ask my local florist to use Sherwood Florist (I love the name and the stone building).
This past week was my mother’s 80^th birthday and I was hosting (long-​distance) a dinner for her at a restaurant in Claremont Village. I called a week prior and asked that a cubed arrangement lined with citrus slices be delivered to the restaurant for the centerpiece at the celebratory table.
All was delivered as requested without a hitch and both my mother and her guests raved about the arrangement!

I have been going to Sherwood Florists for over ten years. The staff is friendly, helpful and knowledgable. Most importantly, they are creative and have beautiful arrangements just waiting for you in their display cases. I like that they are so very connected to the local community.