The UPS Store

DONT USE THIS STORE FOR SHIPPING TO A US TERRITORY, THEY WILL POLITELY CHARGE YOU INTERNATIONAL SHIPPING INSTEAD OF DOMESTIC!!!
On May 16, 2016, I had an encounter with the manager while he was training a new gentleman regarding shipping fees and whether Puerto Rico is international or domestic. I have to say during the whole situation the manager/​owner was polite.
However, I went to ship a small package to TX he quoted me $ 15 and said it was the least expensive way after I inquired about other ways to ship because I do ship a lot but normally through the USPS. I was confused with this quote because he weighed and measured the package. That package was shipped today via USPS for $ 10.25. The second package was a large box to Puerto Rico which I was told it was international and would cost $ 165. Then he said let me check ground service and quoted me $ 112. That package was shipped today vis USPS for $ 60.95.
I explained to the manager I felt he was charging the wrong fees because Puerto Rico is a US TERRITORY and it should be domestic shipping and not international. After the encounter which I left with my packages I decided to take a chance with the post office once their system was back up.
I think there needs to be some training or something for that store. I knew I was being overcharged but how many other customers who didn’t know have been taken advantage of by this manager. We as customers/​consumers trust we are being provided the best service.

This UPS Store is my favorite drop off location. The owner and employees are very friendly and they have great customer service. They always ask if I want a receipt when I drop off my packages. From what I can tell, this is a family owned business. I believe the owner lives in Clarksburg as well.

Today we got a package that was delivered to the wrong address… it was not intended for us. My mother saw the label and thought that it was delivered by UPS… when in reality it was USPS. When she got to the UPS store to sort out the problem, the man at the counter was incredibly rude to her. He raised his voice and called her a terrorist for bringing the foreign USPS package to the UPS store and SHOVED… yes, shoved the package off of the counter onto the ground. He then told her to throw it out. Since the package is not ours, I have no idea if there was anything fragile broken by this man’s actions. This is not okay… this is violent behavior. Apparently his wife was in the back with a child and even tried to calm the man down.

I do all my business package send outs here and the owner, Pahtmal, is extremely nice, friendly and helpful. I lost my tracking number, but since I have an account with him there, he was able to look in his history and track it. He was my lifesaver that day!!! Thank you to Pahtmal and his store.

I dropped off a package here today. They have friendly customer service.