The UPS Store

This place is disorganized. The person running the desk at the time Andy is rude and acts like a fake thug. When I came in carrying 3 packages, he was leaning on the counter eyeing me down like I was a hassle before I said anything. Right then and there I knew he was a disrespectful person. He did not greet me at all and wasn’t until I set the packages down he asks can I help you?
Really, you see me carrying these packages how can you help me? How about ship them out!
Then he took my packages except for the larger one to the weight scale, he had the NERVES to ask me to bring the package over to him. Um, it’s your job, you should attend to the customer, not be rude and greet them and have the nerves to ask to move the package when it’s your job?
Of course the whole time he was «helping» or dealing with me he was trying to be polite and hollar at the girl behind me. I will not ship from this store any more.
The icing on the cake is when he gave me my receipt he did not say anything, no thank you, have a nice day or anything.

They are never on time. The service is horrendous. I’ve been waiting for them to open but it is a no go.

This store deserves a negative 1 star. This isn’t just the worst UPS store I’ve been to. It’s the worst business I’ve been to period. I won’t give any more time than necessary for this review so here it is, simply:
1. Lazy
2. Slow
3. Incompetent
4. Inconvenienced by customers.
Period.

They are messy and the manager is super rude. Today he yelled at everybody who was in line to get their documents notarized and kept saying notarizing documents was a waste of his time. He has poor people skills. There were packages and people’s mail everywhere.

I was being generous giving this store a 1-​star rating. Their «business» practices are just shady, suspect and horrible. When I was notified by the shipper that my package was delivered, I went to the store to pick it up. The «manager» informed me that he gave my package to one of their box holders (who has a lot of clients) since he didn’t know who I was. He then told me to come back the next day because the box holder would return my delivery to the store. The «manager» was just too lazy to check the stores’ emails. If he did, he would have known that I had sent one a few days earlier advising him of my anticipated delivery to their site, with my phone number and request to contact me when it arrived. Why do they give mail/​packages to other people and how is that legal? The «manager» running this place says he doesn’t check their emails on a regular basis because he gets a lot of junk/​spam emails. It was only when I contacted their corporate Customer Relations department and informed them of what this franchisee did, that my package was miraculously returned to the store for me to pick up the same day I was there. And the «manager» had the nerve to expect me to pay the $ 5 fee which I refused to pay. This is my second bad experience with this location and their poor business practices and horrible customer service.
The first bad experience with them was when I called and asked them to contact me when my package arrived and they did… but they didn’t leave a voicemail. I was at work and couldn’t answer my phone. When I called to check on the delivery, the woman who works there said my delivery had arrived and that she did call me. I asked why she didn’t leave a voicemail. She said that she did what she was supposed to do — she called me. They are morons!
Since they don’t read their store emails, I’m sure they don’t read or respond to the reviews on Unilocal either. In my opinion, they could simply care less about providing any type of good customer service or good business practices. My best advice is to go to a different location and avoid this store at all costs.

I don’t understand the hate for this place. Yes, it’s a little disorganized and not the nicest of looking places, but Andy (the owner) is extremely helpful, friendly, and we have never had an issue with any of our packages. My wife gets text alerts when something comes in, and he has, during the past holiday, held the store open after his marked closing time so that we could pick something up.

My husband’s very important package from overseas was delivered to the wrong address. Thank you UPS. The address was printed clearly on the package, but UPS for whatever reason put the wrong electronic address label. It was delivered to a next door neighbor. The neighbor decided to take the package to this horrible UPS store instead of walking down the block to deliver it to the correct address. After 4 long weeks of UPS not knowing where the package was, it finally appeared at this location.
UPS sent us specially to this address. My husband and I walked in and was immediately turned away, by who I can only assume is the owner. He stated that they do not receive packages from UPS unless you own a mailbox in the facility and to drive to another UPS location. Understandably, so we called UPS and confirmed with the customer service rep that the package was in this location. With the customer service rep on the line I called back the UPS store. Finally, with the customer service rep on the phone, the owner admitted the package with there. He stated that he would have to call the employee that received the package.
Thirty minutes later, we went back to the UPS store looking for the package. As we walked in the owner, still had not found the package. He reluctantly, got up from his sit and attempted to look for the package. The place is a mess, exposed wires and customer’s tracking information and receipts all over the back counter.
We stood in the place for 15 minutes while the owner called the employee. He pretended to look around on the package while he played phone tag with the employee. He didn’t even ask for own last name. How can you look for a package with out a name? Ten more minutes later and he finally got up and walked 5 steps over to the package. THE PACKAGE with right there! Unfortunately, after it took him two seconds to find the package I flipped and had some choice words for him. Instead of getting up and looking for the package he quickly dismissed us and made us waste gas driving to another location. Basically the package had been sitting here for weeks because people refuse to do their jobs. Why didn’t he return it to the sender or return it pack to UPS undeliverable? Thank goodness my husband does not live in this area anymore and have to rely on place for packages.

I ordered a DVD from Amazon who mistakenly sent it to my former PO box at this store. The lady working behind the counter would not let me retrieve my package, even with ID. She told me to deal with the owner. I spoke to the owner who in turn told me I had to pay $ 5 to get the package. When I showed up 30 min later to pick it up, he told me he sent it back. There was no policy posted regarding a $ 5 package pickup charge. I know he didn’t return the item, because I saw it on the counter behind him. Now I remember why I closed my PO box 2 years ago. Poor customer service and rude and unethical management.

I have to say, I won’t be going back there! The staff was friendly but they charge you $ 1 if your package needs any extra tape.
I walked in with an envelope that needed at most 6 inches of regular old tape to reinforce the seal. The lady that served me insisted on charging me $ 1 for the tiny bit of tape I needed! It is just $ 1 but what a rip-​off and quick way to kill your customer service. It totally put me off so I’d rather drive a few extra miles than go back there.