Chili’s Grill & Bar

This is the worst Chili’s I’ve ever been too. I came here 3 times and left pissed off every time. The service couldn’t possibly be any worse. This time, we were told we’d have a 20 minute wait. After 45 minutes we asked what was taking so long and they said they forgot about us. We sat and waited for 15 minutes before the waiter even came to our table. We order an appetizer and after another 15 minutes finally got it and it was rock hard and clearly old and reheated. I can’t even explain how horrible this restaurant is. Service is ridiculously slow and rude and the food is terrible. I’ll never come back. Don’t worry mr manager. I’m still here and you can come talk to me any time. I’m sitting at table 51 per your little table kiosk. I’m sure I’ll be here for another 5 hours since I still haven’t gotten my replacement appetizer yet.

Ok so here goes my rant. So so left the house early in order to eat at a dec ent time because i dont like eating late. Well here it is 8:57pm and it’s Wednesday with 4 kids that have school tomorrow. I am not going to complain about the food. This place is under staffed that’s for sure. I should have read the reviews before coming. I can understand waiting but when the place is half empty and food comes out an hour after ordering.
Our server was very knowledgeable on the food and he was really good. We are picky people and nothing had to go back at all. He was on point as far as always paying attention to our drinks and constantly checking on us the whole time we where here

Hope the manager and the hostesses get their stories straight when selecting customers to seat. We sat for 40 mins staring a two 2-​seat, already bussed, booths. When we asked if we could sit there, told No, the 5 large parties in front of us had to be seated first… then manager contradicted his hostess, and finally we were seated. Beef fajitas and the prime rib burrito were tasty… regular chain rest. food. The waitress was very nice and helpful. Just tighten up the management and training… off to a bad start can ruin the whole experience!

Why do I come back? I think this place relies on the national reputation. This location seems understaffed with poorly prepped food. Every time I come I remind myself why not to go here.

The service is good but the food is consistently horrible. 3^rd time now striking out. Will never come back for food. The 2 for 1 drinks are beyond weak but still a good time if you just need a meeting place with friends.

This experience was not worthy of one star. The people were friendly, but the service was horrible. Dinner took close to two hours and it took 25 minutes to get drinks. I am not sure if there is a manger at this restaurant. They were not anywhere to be seen. Everyone should be fired and they should start over. I recommend staying away from this restaurant. I say this as I am a fan of Chili’s and don’t expect it to be fine dining. I will never be back.

Savannah was a great server on 6÷5÷15.
We ordered the chips, guacamole, and salsa. We didn’t sit in the bar but learned from Savannah that if you do during happy hour, the chips and salsa are on the house. Next time we’ll go that route.
It was buy one/​get one happy hour so my boyfriend went w/​beer and I with wine.
For our meals, I went w/​their Margarita Chicken Bowl and added corn tortillas. My boyfriend went w/​the Southern Smokehouse Burger and substituted a side salad. Note to self– order the side salad as it is huge and looks/​tastes quite good– see my pic.
Everything tasted good although the corn tortillas were stale– I feel like this is a common trend when I order them.
We like Chili’s and will return. I like that beverage straws are wrapped w/​your silverware. The place was packed by the time we left so they are definitely not hurting in an area w/​a lot of dining choices.

The 2 for $ 20 meals are a great deal and the service was great! They also expanded their menu with some great choices. You’ll be glad you came here.

Good service, good food, and good fun. Great happy hour specials as well. Also the table side computer for ordering food, drinks, dessert, games, and closing out your check is very cool!!!

This chili’s is trying but still has kitchen issues. They have great ideas with food and I have enjoyed the steak and Mexican entrees, but then I would come in and they can’t get it together. The staff is nice, restaurant clean, but food is slow to arrive and thrown on the plate or not cooked properly. Their excuse is a «slammed kitchen» but that doesn’t fly when the place is comfortably filled but no waiting line. I hope they can get a good kitchen staff together So that they are consistent in quality every time.

I’m supposed to tip a machine that takes my order? They just chit chat in the back because their jobs are done by machine. Food was horrible, ordered a med-​rare stake and it’s still mooing.
If you want real service, this is not the place.

My kids and I met a friend for dinner on 03/​10/​2015. I really don’t know what the hostess was doing as she made herself scarce after she got my name. We waited to be seated for a good 20 – 25 minutes and we ended up being seated at a table by the door. This table had been empty when we came in to begin with and had stayed empty so I don’t see why we were made to wait 20 – 25 minutes for a table that was already empty. The server came around to get our drink order and it was about 10 minutes or so before we got our drinks. We ordered 2 appetizers and a kid’s meal. I don’t know what is going on in this location; but, it took a little over an hour to get 2 appetizers and a kid’s meal! There was no apology or acknowledgement of the time it took. By the time the food finally came my daughter was tired, hungry and cranky so ended up boxing up the food after a few bites and leaving. My friend washed her hands in the bathroom and found that it smelled of shit so either someone had just used it or there is no ventilation/​odor control in there. Obviously, it’s unappetizing when you are out to dinner. This location used to be a great location. Great food, great staff, timely service… thus has dramatically changed and, now, on top of what I described, they act like they’re doing you a favor. I recommend eating somewhere else if your in Clarksville. If you really want Chili’s, go to Nashville.

I love the food at Chilis but I’ve consistently received bad service at this location. Last time I went I actually had a good server but the table next to me had a miserable one, I actually ended up getting their silverware for them because she was so absent minded. I don’t understand why they have such a varied group of talentless, apathetic staff.

Food was hot and tasty, our waiter was terrible, he often would disappear and I would have to ask someone else for refills or food, chill’s used to have awesome service maybe it’s this location.

Eaten from here a few times. I’ve tried ordering online and dropping by to pick up the food. Overall, good experience. I lived very close by and slowly driving over there, it’s ready to go within minutes of arrival.
Usually get a burger or ribs which are always good. Appetizers are basically all tasty too.

If I could give the Chili’s a zero, I would. HORRIBLE service with little to no response from management. Food was cold and wrong. This was not a o e time event either. Last time we went (which will be our last trip to the Chili’s), the hostess was have a conversation with some friends of hers when we walked in. She ignored us for at least 5 minutes as a line built up behind us. After she finally decided to do her job, she ignore me and asked the people behind me «how many». I said excuse me but we were her first. Her reply «yea, I got you» and rolled her eyes. I got my family and walked out. There are too many other restaurant with 3 miles of that place with better customer service. Never again!

Sooo ordered to go, they don’t do curbside anymore or if they do the girl working didn’t want to. Went in to get our food and drinks, that were not ready (I ordered online with a pick up time only to wait approx 15 min) got 1 drink when I asked about the 2^nd drink she looked at her screen went around the corner where I am not sure what she was doing, came back and implied I was a liar but she would get the drink for me anyways. After pulling out my receipt to show 1. I am not a liar and 2. yes I did order and PAY for a second drink. So disappointed in this location. I have no desire to return…

6oz sirloin and steamed broccoli. It was pretty good. The bar was backed up and the service was ok but not excellent.

Crunch, Crunch, Crunch! I love chilis bottomless chips and Salsa. I come here just for that!
Tasty, Tasty Tasty. oh yeah there food and drinks are good too!

The food is only tolerable if I can have a few margaritas first. The servers are okay though.
I wouldn’t choose this restaurant over places nearby. Meh.