Madbrook Donut Company

Waiting 35 min for 2 sandwiches. Not coming back here. Other customers behind me had the same problem. After getting my food they never offered me anything for them long wait. I had to say something for they to do anything about it. I asked for my money back and they said sure. After I walked over to the cash register she then said do you want free dozen or money back and I told her money back. Horrible service and will never go there again. 35 min for 2 sandwiches is horrible!!!

If i could give a lower rating I would. They have great food, but by far the worst customer service imaginable. My wife and I have been there several times, everytime something is wrong, they run out of donuts, cheese, turkey, mayo and mustard. The food has kept us coming back but after todays (01−30−16) we will not be supporting this establishment. We ordered 3 donuts, a turkey avacado sandwich, a philly sandwich and a grilled cheese. We also got an order of fries and an order of onion rings. Took 25+ minutes and we recieved 2 philly cheese steaks, one grilled cheese. The fries and onion rings looked like war time rations. As I’m writing this my wife is attempting to get our order corrected while dealing with rude and incompetent staff. We have gone to the Farmington Station location and had a better experience. My advice would be to avoid the Clearfield location completely and go to the Farmington location.

The donuts and other products here are great, the problem I run into is they never keep adequate stock of their donuts. I’m the last month I have been in 4 times anywhere from 845−930a in the morning to get donuts for myself and family. I’d go in earlier but I’ve got to get the kids to school and I can’t get in earlier. But after showing up my 3^rd time I thought alright I’ll give them one more chance and today they didn’t disappoint. Showed up and they literally had 15 donuts, if that, on their shelves. This is the last time I’ll try going there. If rather drive clear to Kaysville and use Tasty’s!

I had one donut, chocolate covered chocolate, it is was fine. But I made the mistake of ordering actual food as well. I asked for the grilled cheese, which comes with American, Swiss and Provolone normally, but I asked for only Provolone. What I got was a microwaved roll with all 3 cheeses melted inside. Nothing grilled about it. For $ 8 I feel robbed. 2 stars instead of 1 because I can’t complain at all about the donut.

I’ve been getting their turkey and bacon create your own sandwich for a while now and have never been disappointed. The bread is always fresh and the bacon crispy. It comes with fries that are always perfectly cooked. Quick service and friendly staff.

I love their hot ham and cheese sandwich on the sourdough roll! The quality of all of the ingredients… The ham, the Swiss cheese, and the bread is of primo quality and everything so fresh. But order your sandwich in the combo; the fries are done perfectly.
Then, of course, grab any of their tasty donuts to take with you for dessert.

It’s a donut shop. Not sure what people are expecting, with complaints about the new display cases, etc… Their plain glazed are the best. Im pretty picky about donuts, and these are my favorite in this area (sorry Krispy kremes– you’re only good when you’re hot). The sugar donuts are amazing too.
Love their breakfast croissants and most sandwiches. Decent smoothies. Haven’t tried their coffee– more of a tea girl.
They do sell out very early, especially the plain glazed. That should tell you something.
They try and keep their stock don’t have a bunch of leftover donuts at the end of the day, but if they do have leftovers, they sell donuts at a reduced price at the end of the day. Anyway if you’re looking for a fun treat and maybe a salad croissant sandwich or smoothie, give it a try.

Went here later in the day a while back and ended up with dry donuts. Decided to give them the benefit of the doubt and try again today. I do not even want to ask my husband what he paid for these, but even getting them in the morning the donuts were way way way to dense and still dry. My husband even tried to steam one to make it a little more moist and still it was dry. Sad cause we occasionally like to get donuts but I guess it won’t happen here :’(

The roy location runs out quickly. At 930 am the case was half full. Or half empty lol. The coffees are huge and a great price. The kids love the selection. Cute little shop.

Every time I come here they’re either closed early or out of donuts! What kind establishment is this?! I just want a donut! Is it too much to ask for? I guess I’m gonna go to Dunkin Donuts for now on! Bad business if you ask me!

Great donuts and fritters, not so great lobby and dining area. I won’t be staying the next time I come. Every table needed to be wiped down and the floor could stand for a good sweep. I could see the streaks on the floor from the mop from the last time it was ‘cleaned’. There were no other customers there when we came in and an employee came out to through away her lunch, but not a single person to clean. I was pretty disgusted.

Prices are overwhelming. Really out of the way having to turn in on a pretty busy street. But the crumb doughnut is to die for which is funny because it’ll probably kill you if you have more than one. Takes about 10 min to get a sandwhich during lunch time when there is almost nobody here. But I just can’t get past the prices on the underwhelming food.

They have a great variety of donuts and are as good as Krispy Kreme, in my opinion. The size to price ratio is great. The crumb donuts are the best!

I’ve had their donuts a few times, they’ve been alright. But I paid $ 10 for a dozen donuts this morning that were clearly a day old, dried out and stale. I wont be going back.
Spend an extra 10 minutes and drive to Tasty’s in Kaysville instead.

Friendly service and the remodel is fabulous! Always clean, and delicious! Love the USB charging stations and free wifi

Good food and polite staff!
The place is modern and cool looking. The prices aren’t the best. Sandwiches are great and so are the donuts but they are not a good combination.

I have been to Madbrook’s dozens of time and bought probably 50 dozen donuts from the in the last 2 years. Lately they have «updated» their shop and have taken away their traditional trays of donuts visible to all as you walk in with some large ugly counter with donuts displayed in a stupid looking trophy case. I have been OK (would could I do about it anyway) to get a decent donut for my customers.
Today I went in and walked out with 2 dozen donuts and a ham egg bagel. I took the donuts to my customer and I sample 2 and we all thought they were sub par. Small dough was strange and had a funny almost burnt taste. The Bagel which I ate driving to my customer was not the usual hot moist sandwich, it was not hot and the bagel not moist and packaged lunch meat as the Ham That with the in personable and traditionally slow service has dropped Madbrook’s from my to go place.
People (like me) liked the chalk board, open donut case and cute personable girls behind the counter and being able to tip within the receipt. The new look and product. NO Thank you

This place tries. It really does. I’ve been here a handful of times, and have tried their doughnuts, sandwiches, and coffee. I’ll be blunt though – the only reason I go now is for a doughnut to go. The service is inconsistent. The sandwiches are sub par, and it’s hard to say anything good about the coffee with other great competitors nearby. The simple iced coffee I ordered last time was an unidentifiable milky mixture.
The interior was better before. They’ve done some renovations since I was last there (maybe still in the process) but it’s empty and honestly just too big for the business they do. The open ceiling echoes and is almost reminiscent of a cafeteria.
That being said, these guys know how to make a good doughnut. It’s unique and always tastes good. Crispy and fluffy all at the same time.
Definitely don’t skip this place, but don’t linger either. Just grab a famous triangle doughnut and enjoy.

Fritters the size of small pizza’s? Yes, please!
Literally, when I was in the hospital after having a baby, I called my sister & begged her to bring me an enormous raspberry fritter from Madbrook. The prospect of getting to indulge in a: crispy on the outside, doughy in the inside; fritter got me through labor.
I haven’t had a craving that extreme in a long time. And I don’t even want to know the calorie count a donut that size contains…
Fortunately, Madbrook does (more diet friendly) sandwiches too. Their hot turkey and avocado sandwich is delish! Fresh avocado slices, warm carving board turkey, and fluffy sandwich buns. What’s not to like?! Their fries are above average quality; and their sodas are a good size. For lunch, Madbrook is a real contender. Especially for the area. The drive-​thru window is an added convenience.
The only reason I’m not making this a 5 star review, is because they’re constantly running out of donuts! And I’m not taking about simply being out of just maple bars, or their signature triangle glazed donuts… I mean it gets to the point that there’s nary a donut to be found, in the entire store! No donut holes either.
I guess it just proves how good the donuts are. But it is frustrating, for a donut-​lover, like me.

Very tasty turkey avocado hot sandwich and onion rings. We also ordered a dozen donuts, all of which are very good.
After reading the negative reviews about service, I was definitely pleasantly surprised with our experience. Very friendly, and quick, with good suggestions on what donuts to try. We’ll definitely be coming back.