CarMax

I was pleased with my experience at CarMax The salesman was low key and listened to me. I eventually bought a cool car there that I love.

They had my car for 9 days to do a water pump… service guy keep combing up with excuses… then got my car back and windshield was not hooked back up… what a bunch of incompetent idiots!!! Will never go there again… will pay extra to go to bmw dealer at least they know what they are doing…
To the response of the carmax rep that commented… so 9 days and she is blaming the holiday… and what she didn’t say is the loaner car that they gave was a pos that smelled like a wet dog and shook bad well driving down the road… I will never go back to clearwater carmax nor would recommend it to my worst enemy!!!

Great place to shop for a used car, very quick and no pressure. We purchased Maxcare (extended service plan) which was a blessing! Two months after we bought our Honda, we had to replace the A/​C which would have been $ 1800, we paid $ 50! It also covered our rental car for the time it was being fixed.

Our salesman Damian made buy a car painless and easy. He was thorough yet not pushy. I will buy my next car from Damian at Car Max!

Buying a car is never fun. You have to find the model, then you have to look at the car and well. There website is amazing. You can basically shop online narrow down what your looking for and then reserve to test drive the car. Pretty nifty. I think they underestimated my car but then every dealership does. It’s the call of the business. However, let’s think 5 day return of vehicle if your not happy, three days to find better financing you can’t go wrong. I found my experience to be awesome. He let me search, go home think about what I wanted and then I came with list in hand and the first car I looked at was my number one vehicle and I fell in love. I’ve had the car for two days and WOW. I went home with my new car named dangerous.

Stay far away! These guys have hustling down to a science. Went in to have my car appraised. They told me I first in line and that it would take 30 mins. I was thinking «To pull a CarFax/​Auto Check and test drive it? That’s weird. «Ok whatever. Over an hour passes and they come back to me with an offer that was half the value of the car??? What was the reason? My vehicle had a clean Carfax, clean title, no accidents, tons of routine maintenance records, so how did they justify ripping me off? Apparently on this 2 owner car (me and the original owner) the car had been reported stolen and was «found» less than 8 hours later. The insurance company had updated the fact that the vehicle was not a total loss with the DMV but had neglected to contact ISO to have the incorrect information removed since you obviously cannot have a car that is clean and clear title, no accidents and also has a total loss due to theft attached to it. I contacted this insurance company and they are sending me proof that this was done in error and in addition will be contacting AutoCheck and CarFax to have the info updated as well.
Will I be selling them my car, no fricking way!
If you have a car for sale, make sure you know all the details on it, if there is a hint of anything weird contact the parties involved before you put yourself at the mercy of these bottom feeders. Sell your car ANYWHERE but here! Read some of the other posts here too @Kylie K. looks like the car that passed their «approval process» was loaded with RUST.
BUYER/​SELLER BEWARE

We purchased our car here in Jan 2015 and it was the best car buying experience we have ever had. Not to mention we love our car. Did we SAY we LOVE OUR CAR! It has been eight months and today we dropped our car off for repairs. I recommend getting their extended warranty policy. Our cars repairs are completely covered with a remtal. Also kudos to Dave Elder he was extremely helpful and friendly. He made our experience very easy and fast. Thanks again CarMax!

DO NOT PURCHASE A CAR FROM THIS BRANCH. The inspector from my insurance company discovered that CarMax Clearwater sold me a car with both a bent reinforcement bar and a damaged, rusted lock support. I called CarMax Clearwater, and Charlie Riley, a manager, was too busy coming up with an excuse (he told me that Carmax sells cars that have been in minor accidents) to offer to fix the car, to reimburse me for the pre-​existing damage, or to exchange the car. I spoke with another manager, Billy Jacobsen, who told me that CarMax Clearwater guarantees only no «frame damage» and that they cannot guarantee that the car will not have any other damage (including damage to a reinforcement bar hidden underneath a bumper).

I met with Bruce Campbell today about selling my car. He was very helpful to me even though I told him I was looking to buy a car elsewhere. Such a breath of fresh air in the car business.

Cars were all over the place, a bit of a mess to be frank. It was a challenge to find a vehicle in their inventory even for the sales reps. I stopped in a couple times to test drive a couple cars and and check out their inventory, got good service from the front desk every time but it seemed like calling ahead was the better option, I hung around for about 15 without, sales reps were busy tending customers so I decided to try another day.
Stopped in later that week, got to test drive a car, sales rep was helpful, even showed me comparable cars online to consider, I saw a car I wanted out in the Orlando location, put a request in to have it transferred, sales rep called me when it got in, I stopped in to check out the ride, he tells me to call to schedule an appt. next time, but at least he found another sales rep to show me the car. This rep wasn’t the friendliest, offered very little help, seemed very disinterested (maybe had something to do with not getting a cut on the sale, who knows)…
Anyway, long story short, I call my sales rep the next day, left a message on his cell, never heard back… got placed on a long hold twice when I tried the office line. I’m thinking maybe his busy. Go online a bit later to find the car I wanted had been sold. I didn’t mind that as much as the fact that I wasted my time with Carmax, making numerous calls, expressing urgency to make a deal happen, and yet I didn’t feel I got the service to match. Doubt I’ll be going back any time soon.

Before they ran my credit I was told there would be just one inquiry on my credit report. Now I have 8 inquiries from this one application that will show up on my report for 2 years and my credit score has taken a huge hit.

Nothing special, car is great. They worked on my deal, felt like they were slightly annoyed my deal took so long because of my low credit. Happy overall

LAZY lazy lazy guys work there and uneducated women. I sounded like a broken recorded trying to reserve a car here. Then, I ended up doing all the paperwork myself. The sales guy did not even do a good job cleaning the car. Ugh I hate how the put all the carmax garbage on my car like a billboard. Clearwater Carmax is garbage… next time I’ll have the car transferred elsewhere to do business. But if that wasn’t bad enough those guys judged me when I told them what car I wanted, as if I couldnt afford it… they sure looked stupid when I drove off the lot with it

Bought my 2005 jeep wrangler with only 37 000 miles from these guys back in October. I wanted to give it a few months before I did a review solely because I wanted to see how the vehicle would run after being driven on a daily basis. I will say the Carmax buying experience is simple and strait forward. Staff is knowledgeable and friendly. There’s no haggling which removes the majority of the stress related to buying a vehicle from some if these other dealerships. Vehicle is solid and runs great from day of purchase. I would definitely recommend buying a vehicle from here anytime.

I had the pleasure of interacting with Tom Hanson by phone and in person in my search for a vehicle. Unfortunately, we were not able to strike a deal– but I was floored by Tom’s professionalism, cordial nature, and candor. It is rare to find his unique combination of traits in the business world and is completely unexpected when shopping for a car.

I have hated car dealers for so long that I have not stepped foot in one for 30+ years. But, I had been researching prices for used Priuses for months, and saw one at Carmax that was right in line with what private sellers were charging. So, I inquired about the one I was interested in and, shockingly for me, ended up buying one there. I was expecting to have a horrible experience, but, honestly, it was delightful. Yes, they asked if I wanted to buy an extended warranty, but when I said no they didn’t push any further. Every aspect of the deal went smoothly and pleasantly. When I registered the car with Toyota I discovered there were two minor recall items that needed to be attended to. So went to Autoway Toyota to have them handled and they tried to convince me I needed new windshield wiper blades ($ 40) and some type of belt ($ 80). Since the car was under the Carmax 30-​day warranty, I took it back there. They were baffled by both of the things Autoway had said, since they had put brand new windshield wipers on in the two weeks before I bought the car and since there was nothing whatsoever wrong with the belt. They did, however, notice some odd fluid coming out the water pump and suggested that they should just replace it. Keep in mind this was voluntary on their part, and I would have had no idea there was anything wrong. They put some type of fluid on the wiper blades to condition them, replaced the belt (even though it really didn’t need replacing) and gave me a brand new water pump. All of this was covered under the 30-​day warranty. I was incredibly impressed with their honesty and proactiveness. They’ve really changed my mind about car dealers, and that is really saying something for me. From now on, I will go to them for any maintenance on my car. I had an opportunity to see the way they treated other customers while I was there, and was very impressed with their honesty and their efforts to save customers money on repairs and maintenance. Oh, and just one other thing — Carmax does buy cars, and they were more than happy to buy mine, but told me honestly that they would give me about half what I could get on the open market (i.e. Craigslist). So, I sold it myself and, just as they had said, got twice what they would have paid for my old car. So, yes, I’m amazed, and yes, I would highly recommend Carmax.