Swiss Watch Service Group

I have an Ebel watch that my husband gave me about 20 years ago. They have serviced it and cleaned it up many times over the years. They are pros and certified to repair for my Ebel watch. Yes they are expensive but well worth it for my high end watch with sentimental value!
Their hours present a challenge if you work as they are not «just down the street» for me and not open on Saturday or Sunday which is why I gave four instead of five stars.
But for Customer Service they are a six in my book!

I have used the SWSG for a battery change and for an estimate on some watch repairs. The battery change was done quickly and professionally — the right way, with pressure testing.
I made the mistake of having my swiss watch battery replaced at a «jewelry store.» I wound up with water intrusion — leading me to need the repair estimate mentioned above! Never again…
I look forward to using SWSG for all my battery and maintenance needs on my swiss watches.

Was referred to this business by a local jeweler because the post on my Tag Heuer broke and I could no longer change the time/​date. I was quoted over $ 300 if I wanted a warranty on their work and just over $ 200 without the warranty. They highly suggested the need for their warranty but I said no to save the $ 100+. The work took almost a month to complete. Not long after I picked it up I noticed the watch would get foggy, apparently the $ 91.50 alone they charged to «check water resistance –vacuum & pressure» wasn’t even done. I never wear it in the shower or pool etc. So this fog was just from normal daily wear. One day I heard a clink on the pavement as I left a store and the whole backing of my watch fell to the ground. Luckily I heard it !! They apparently hadn’t tightened it back on properly. I’ve had the watch for many, many years and had never had a problem with the watch fogging up or any pieces falling off randomly. Since I hadn’t paid their warranty fee, I felt it was pointless to even take it back up to the shop. I knew what they’d say. I do not trust their work.

They do a very good job here. In my experience, their prices are high and the service is slow. So I will give them a 3 star rating.

I was referred to Terry at Swiss Watch Service Group and was glad I stopped and dropped off some watches. When I first pulled into the plaza I headed for the big Omega sigh but that was a Karate school so after feeling a little foolish I then scanned around and saw their sign.
It does have an appointment-​only look from the outside but after stepping in I was greeted promptly and made to feel very comfortable.
I had an old Heuer dive watch that needed some TLC and a battery. I had also been looking for a new strap but had not seen anything reasonably priced that got my attention until this visit.
My Aquaracer had been dropped on a granite counter top and the crystal had lost that battle, it also needed a new battery and because it had been on my wrist for many a year also needed a little work to brighten things up.
I was expecting to pay hundreds of dollars more than my final bill and was very happy with the work so I’m a fan.
The turnaround time was a couple of days longer than I expected but I had not asked for express service and I could see they had a constant supply of work so I guess they must be looking after many others as well as myself.
I too would recommend their services without hesitation.

I have been using these folks for several years in their present and former location. They are extremely professional and their work is outstanding. The woman who greets you when you arrive is kind and compassionate but most of all patient. I have seen her tested by some pretty rude people but she does not waiver. I have never been disappointed.

My story.
Brought a Rolex Submariner and a gold family hierloom ladies watch for repairs., Quote was ($ !800 for the ROLEX — $ 1300 FOR REPAIRS AND $ 500 FOR COSMETICS) and ($ 500 FOR A MOVEMENT CHANGE (?) and COSMETICS.) My local jeweler did the repairs on the Rolex and the repairs/​cosmetics on the ladies watch for $ 420 TOTAL.
End of story.
SUGGESTION Get second and third quotes BEFORE using this group.

So I’m driving south on US 19 to drop my rare Tag Heuer watch off at Big Box Jewelry Store. It hasn’t been keeping time well, and BBJS is going to ship it off to Tag Heuer for service. I stop for the light at Enterprise Road and happen to glance off to my right. I catch a glimpse of a sign that reads, Swiss Watch Service Group. What can it hurt?, I wonder.
I walk in to the foyer and look around. It has the feel of the «by appointment only» jewelers the watch was originally purchased at. I’m starting to think, «This is going to hurt.» I am greeted warmly by a woman, and we discuss my problem. My trepidation passed almost immediately, so I left the watch for repair.
This watch had literally not been off my wrist since late 1997. Time and the elements had worn it down just a little bit.
The following day SWSG contacted me as promised to discuss what was needed. I’m not going to tell you it was cheap. It wasn’t. But it was less than BBJS quoted far a basic Tag Heuer overhaul, so I told them to proceed.
When they contacted me to pick up my watch, (also at the time promised) I was glad to be getting my old friend back. Not only did they repair and replace the items needed, they polished and restored the case and band as well. I had to ask, «Okay, what did you do with my watch?» After 14 years, I hadn’t realized just how old my watch had gotten.
These guys are great! If your watch is worth fixing, then these are the guys to fix it!