Enterprise Rent-A-Car

Had an awesome experience. The gentleman from Enterprise met me at Harden Auto Body when I was dropping it off to take it in for repairs due to a recent accident. He was very nice, professional, and answered all of my questions since this was my first ever car rental. Thanks again!

The staff was courteous and attentive. We loved being able to lease a van for our family affair right in our own neighborhood. No hassles like at the airport. The van was clean, ran well and was perfect for our needs. We returned it a week later without a hitch. We would definitely use Enterprise at this location again in the future.

First — They were an hour late to pick me up (I had to call them to ask where they were and they said «oh, we were supposed to pick you up?» Yes — indeed you were. We only talked 4 days prior because I felt like you’d forget if I scheduled it a month out). Next, I get to the lot and they told me that none of the cars are insured and that I’d have to provided proof that I had car insurance; otherwise, I’d have to purchase some. This didn’t make any sense to me, because car insurance covers the car (typically), not always the driver. Also, I hadn’t been told this when I booked the car or I would have brought my insurance info. Additionally, the «coupon code» that I used to book the car (on Enterprise’s website, no less) supposedly included comprehensive insurance of the rental car (my confirmation paper showed this) but they denied this was true. They claimed it was a glitch of the coupon’s site, though I had used a code ON ENTERPRISE’S website. I declined the insurance because I figured I had enough proof if something were to have happened.
All in all, I feel they were being manipulative and were just trying to squeeze an extra $ 160 out of me. I am very disappointed in the way they handled the situation and I will not use them as a company ever again. Very poor way to do business.

Called to rent a car on a Wednesday. Lady said «yeahh we don’t get our shipment in until like Friday for the weekend.» Apparently this is an Enterprise «weekend rental car only» business. Why even open during the week?
Update: went back the following week for a 24 hour rental. They wanted a credit card (bank card not acceptable), AND a recent utility bill. I pay my bills and mail them in, so no recent proof. I didn’t know places still existed that required utility bills as proof or collateral as anything. They wouldn’t accept ebills, car insurance bills, car payments, phone bills, etc. HAD to be utility. They refused to accept cash (standard US currency) for any type of payment. Management was unwilling to be remotely flexible.
Lesson learned: if you find yourself in a pinch and need to rent a vehicle, I suggest carrying around copies of paper bills (heaven forbid you have an EFT draft of your utility costs), a credit card, your birth certificate, the blood of your first born child and a recent retina scan so they will allow you to take a car for 24 hours.
I now know why Enterprise has the crap reputation it does.

Enterprise Rental car in Cleveland Heights is trying to pin damage on a rental car to us that they didn’t properly document. Suggestions?

Excellent customer service. Bryan and Carla were courteous, professional, respectful and attentive. I enjoyed their rental service and highly recommend this company.

i dont see why picking uo a car on thur eve of a four day weekend (Enterprise closed on Sun and Mon) adds up to five days and $ 500.00

A very attentive customer service. Not only that, they are very kind and helping. They always try to find you the best offers.
Also, all the cars I rented are brand new (2014 – 2015)
One notable thing is that I forgot my USB Mp3 player hooked up in my last rental and they called me, right after they dropped me off at my place, and said that they will leave it at the front desk for me to pick up…

As an repeating client have to say, it is always joyful renting from this branch, the manager lady is doing a great job of hers.

This Enterprise branch is the best I have rented from.
I travel frequently with my University so I come here since the branch manager is so awesome.
The branch is great because they get lots of rentals. There is a good selection of cars and the manager helps accommodate your needs. I got a few great upgrades when the car selection was not available.
Customer service is superb. They helped give me a few discounts :)
They are through in their work, very nice and friendly, and helpful. Everybody at the branch, in my experience, is trying to just get you a great rental car at a low cost.
Check the car cleaning. Sometimes, they aren’t very through on the cleaning. It’s a hit or miss, but for the cost and customer service quality, I will be renting here from now on when I am in Cleveland.
In response to Mona’s review, this branch does rents cars with varying gas levels. This is true. However, the policy at this branch is to return the car with the same amount of gas. I don’t think their review should be dinged. I’ve rented about 3 cars from this branch with about less than a ½ tank gas. I just had them note the gas level and filled it up and returned it with the same amount. The branch manager did say she could also top it off for me across the street.
Also, no airport tax! Another great benefit for rented at neighborhood branches.

Dissatisfied. They gave me a car that was not properly cleaned/​washed, with a
Stench in the interior of the car. On top of that, as the salesman checked the mileage on the car he failed to notice the gas tank almost empty as well as the check engine light on, so I had to turn back around after already leaving the lot and
Ask them about it. Instead of filling the gas tank like ALL CAR RENTALS SHOULD, he told me I could Just return the car with the same amount of gas– like it’s supposed to Be a good deal for me or something. I’ve rented cars many a time and this is by far the worst experience! I should’ve gone with Budget

Just wanted to give these folks some props;
I went in on a Friday to get a car, a four-​door compact. They told me they didn’t have one, so they instantly upgraded us to a luxurious Camry that rode like a dream. No problems with check in or out, and they gave me a ride home. A busy, nice place with nice people:)

I would not rent from this location again. They put a damage claim against me following a rental even though I still have the contract to show that the damage was present before I rented it, my deposit was refunded when I returned it, and the location where I dropped the car off agreed that the damage was done prior to my rental.
This location actually told me that if the damage is noted on the previous 10 contracts, then I am liable. So, person #1 damages a car and person #2, person #3, person #4 all the way to person #10 are all liable for the same damage.
I would suggest that you always save your contracts from Enterprise for at least a few months, but I did that, and they’re still trying to scam me.