AT&T U-verse

AT&T is a failure. For the past five to seven years their service and products have been premium priced shit. I’m done. Here is my response to their inquiry as to why I am dissatisfied. (Please Note that THIS particular store is not responsible but was the only store that came up when I searched AT&T Uverse) sorry folks. This was a FB conversation with AT&T.
Hello Alesha, I just got off the phone with service rep Dennis and he arranged to send me my 4^th AT&T modem of 2015. Yeah me! I get the honor of installing it myself at no charge to AT&T.
This situation is at an apex. If you look into my service history at my address you will see time and again failure upon failure upon failure of AT&T equipment. The only reason I agreed to do this once again is to move all of my emails and transfer all of my dvr recordings to another format until I replace my entire communication and entertainment needs with ANYONE but AT&T.
I’ve been overly patient. Time-​Warner has some generous offers in my area and I’m prepared to change my brand new wireless plans as well.
My household spends in excess of $ 4,200 per year on AT&T’s substandard premium priced services. Unless AT&T is prepared to offer my household free service until 2016 we will be parting ways. Here is my info.
James L. Miller
***** ** St.
Cuyahoga Falls, Ohio 44***
Account Pin: ****
I’m not waiting any longer on false promises from a company that can afford the best Senators and Congressmen that my money can buy. I await your reply.
Most Sincerely Pissed,
James L. Miller

I was switched to u-​verse internet and home phone without being given a choice, and the cost increased. Then for a couple months, I was getting 2 bills, one for the service I was getting before the switch, and one for the new u-​verse. So I was being billed for the same services twice (internet and home phone) at 2 different prices. I took the matter to a supervisor and they fixed the problem immediately, the double bills stopped immediately, and they even refunded some of my money for the trouble. And even though the new u-​verse cost more, they gave me a discount for the first year. Their excellent customer service made all the difference.

I wish I never switched to AT&T u-​verse. Talk about bait and switch. We were told that our monthly payment would be $ 118.00 for the first year then it would go up. They didn’t tell us it would go up $ 100.00 then tell us there’s really nothing they can do. This company is ridiculous, actually all the cable companies are. We had to cancel basically everything and it’s still $ 180.00 plus the Internet is so slow. Don’t switch to AT&T!

I will NEVER go back into this location… The employees were the rudest, laziest, and most incompetent individuals I have ever come into contact with… Take the extra time and go to the Independence or Westgate store location…

Home phone and internet installation was efficient and painless. The problem is, without having given anyone my new home phone #, I’m getting 5 – 10 telemarketer calls a day asking for me by name. So, essentially, AT&T farms out your information to marketing list without consent. Shady and annoying — never thought I’d say this but I want to switch back to Time Warner.

I am a customer for over 6 years, landline phone and broadband Internet. I have a lot of issues with my Internet connection, made several calls to CS in the last years, but my last experience on Monday 5-​23-​2011 at 3 pm was the icing on my cake of complaints.
Here is the story:
My broadband modem kept showing a red light that morning on and off, then my Internet connection completely dropped, and the light went out.
I had seen earlier that morning an AT&T service truck nearby working in the ground, and I suspected this could have something to do with my problem.
At 3pm I called customer service and asked if they knew anything about work done in the area and a possible outage, the CS rep declined, but said he would go through a few settings to figure out what the problem is.
He walked me through all kinds of changes in my settings, reboot, reset, everything you can image, nothing solved the problem.
After one hour he told me he would talk to a higher rep, which he did, I was put on hold for a while. When he came back he began all the things I mentioned before again, including changing passwords etc. No result, no Internet. He asked me again to stay on the phone while he put me on hold to ask a higher rep again.
He then came back and told me: «Oh, by the way, there is an outage in your area, it might take 24 hours until your Internet connection is back.»
I was speechless. That’s what I suspected in the first place, and he wasn’t able to find that out right away when I called?
I will definitely terminate my Internet service with AT&T after this experience. My cable company is already on the way to provide me with everything I need to establish a hopefully stabile Internet connection. They offer me more than twice the speed for less money.
Good Bye AT&T.