We’ve been going to Crest Cleaners for years. Recently, they forgot to spot clean an ink stain on a brand new dress shirt and as a result they locked in a stain that I could have gotten out myself if I washed it at home. Ironically, I brought it to them as I thought they would do a better job. I asked them for help for reimbursing me(maybe a partial credit) as I only wore the shirt once but they would not take responsibility for the damage. They did offer to return the $ 3.00 for the cleaning of the shirt. I’ve put up for paying twice as much as any other local dry cleaner based on the location but after 15 years as a good customer I’ve become disenchanted with their customer service. Clifton Cleaners, here I come.
Sun C.
Évaluation du lieu : 1 Fairfax, VA
Never try this place. My husband have a Burberry trench coat($ 1800)for dry wash and they ruined it. They burned one of the epaulets and lost the other one. Also lost one button. When we try to solve it next day(since we pick my staff right before their closed hours the first day I can only come the next day), the manager aggressively states that the epaulets are burned and lost before I get it washed. I have to call the crops to do the mediation. Since the system gives it one start, for my experience I will not give any starts.
Grace Y.
Évaluation du lieu : 1 Manassas, VA
Hate this place. Had a huge chicken noodle soup stain on my khaki pants. It looked a little faded when I brought it in since it was all dried up. When I went back to pick it up, the stain was still there… when I showed them, the woman said she didn’t know the pants were in for stain removal… sooooo they said they’ll clean it again. I came back the following day and the stain was STILL there. Just wasted $ 10.
Jennifer C.
Évaluation du lieu : 1 Fairfax, VA
Unfortunately I can’t give ZERO stars. $ 15 to dry clean a cotton dress? $ 8 to clean a shirt RIDICULOUS prices. I could go to this organic cleaners on 28, five minutes away and pay $ 2 per article of clothing and have it perfectly cleaned.
Jonathan K.
Évaluation du lieu : 1 Centreville, VA
Horrible place. I went a few times before I noticed that the buttons on the shirts I was getting cleaned here were all starting to fall off. I started looking closer at the shirts and noticed that this was true of every single shirt I brought in. Would NOT recommend this place. As I went in to pick up the last load I will ever be giving them, I saw the reason for this too. When they iron the shirt, they go through the buttons instead of going around it. Now all the thread on top of my buttons are frayed and they’ve ruined all my nice shirts. DONOTGOHERE!
Cindy B.
Évaluation du lieu : 3 Centreville, VA
We usually go to Centreville Cleaners to drop off our clothes and were sad to discover they had gone out of business. So we ventured over to Crest to see how much they charge…$ 14 for a suit! We only paid $ 9 at Centreville Cleaners so we’re talking over a 50% increase in price for us. We may just try the«Organic» cleaners over by Trader Joe’s, they only charge $ 10 for each suit.