Orchard Supply Hardware

First off, OSH is not the first store that you go to when you need something, as they are likely to not have it in stock. shop there when you’re either bored or not looking for anything in particular.
This store in particular wasted an hour of my time and the gas to get out there. I called in looking for ladybugs and was assured that they had them in stock. Well the good old OSH reliability came into play when I got there. They did have some in stock, but they were all dead. I keep telling myself every time I shop at OSH that it’s the last time I’ll ever shop there, because I usually end up dissatisfied. Why do I keep coming back? –Glutton for punishment.

Very well oiled machine here even on a busy sales day. I heard a few customers having some issues with returns and they went the extra mile to get it right. Great sale today as well to top it off

So here’s what happened: I lodged something in my garbage disposal, took it apart and lost the screws. I was like !#$% :(I called a friend and i was like «OMG what do i do?!» he told me «go to OSH because they will know what to do». I thought «this guy is crazy, I need new friends». But I couldn’t find any so I figured what the heck, let me give it a shot. so i go there and I ask– «um, do u know what kind of screws I can like put in my garbage disposal to like make it go back together or whatever?» and get this!!! the guy (named Lee) said, «actually I don’t but let’s see.», then he went and grabbed a garbage disposal, took it to the screw aisle, and found a screw that fit. Fast forward– I buy the screws, go home, screw them in and badabingbadaboom! I now have a working garbage disposal! so now im like !!! :D Many kudos to this hardware store for ACTUALLY having people working there who are actually friendly and actually helpful. great job.

5 star service and the employees are very knowledgable.
Orchards has all the specialty items the big box stores lack.

Dig this, instead of having to park in the back 40 like I do when I visit the Brown and Orange or Blue and White big box chains, I can get a parking space that’s 50 feet or less from their front doors.
But wait, it gets better. Instead of having to maneuver my cart around forklifts and massive pallets, I can tool up and down uncluttered isles.
But wait, it gets better. Instead of needing a compass, map, bottle of water, and trail mix so if get lost I can survive until a search and rescue team finds me, can actually see an exit from everywhere in the store.
Best of all, and I know this seems really odd to frequenters of the big box DIY retailers, there are at least two real, live employees working the floor in every section. My Goddess, think about it: actual store employees who aren’t stocking shelves or working registers, just folks standing there waiting to help you find what you need or answer your questions! Unbelievable, isn’t it?
And I know you’re going to think I’m off my meds when I tell you this, but you don’t have to lift and carry heavy purchases yourself. You heard me right, you don’t! All you have to do is pull into their loading area, and their folks will load your vehicle for you!
Finally, four or five times a year, Orchard has «We Pay the Sales Tax» weekends, so the price on the sticker is the one you pay. I’ve probably saved a couple hundred dollars buying ceiling fans, fireplace accoutrement, paint, and sundry hardware items doing this over the past three or four years.