Sears Auto Center

Forget about setting an appointment with Sears. It’s BS! My appointment was at 8:00 AM with them to rotate my tires, replace the front brakes, and resurface the front rotors. I expected two to 2 ½ hours of wait time. I’m told «an hour the most» by the manager and mechanic. What I wasn’t told was they didn’t have the parts to resurface the rotors. What I wasn’t told was they took my rotors to another shop besides their’s to get it resurfaced. What I wasn’t told was the other shop didn’t have the proper tools as well. 12:16 PM and my truck hasn’t been touched. After asking how much longer, they finally told me what I had just mentioned.
«We’re expecting the Fresno Sears to deliver the proper part over so we can get you out of here. They’re sending it over. The part should be here within 20 minutes.» It has been over an hour and 22 minutes. There’s only two Sears in town. One in Fresno and the other Clovis. Are you f#*king serious?!
It was too troublesome for them to inform me from the get go so I could have someone pick me up. Yet, they have me wait for several hours on end. It’s an exception in my book if things are delayed due to circumstances. Although, it is also a responsibility to let the paying customers know as to «why.»

Horrendously slow service.
I have been a long-​time customer of Sears automotive in several states and have had excellent service before moving to Clovis. It was because of this past positive experience that I continued to take my car to the Clovis Sears
I have dealt with this particular Sears several times in the past year, and each time the service is ridiculously slow. Unfortunately there is no advantage to making an appointment as walk-​ins are given equal priority and quoted similar wait times. Clearly they know how to take an appointment, they just don’t know how to honor the appointments.
A customer should never have to wait in line for over 30 minutes before being waited on. And it should never take 2 hours to simply change oil. Overall 2:30 is a horrendously unreasonable amount of time to get oil changed.
It is safe to say that I have given them the benefit of the doubt long enough and will be doing my business elsewhere from now on.

Fantastic service! I will never take my car back to the dealership. Sears got the job done, in less than an hour (was able to make an appointment) at a great price. The local Toyota dealership ALWAYS found something else «wrong» with my car, or I was always told «something looked like it was going to leak,» I could never walk out of there with just an oil change and them saying everything else looked good. Sometimes they’d say something was wrong with a part I had just gotten fixed. Scammers. Sears is not like that at all. They are honest. The original price on my oil change was $ 45, the girl that checked me in gave me a $ 15 coupon and I had available points to use from a Sears points card. I paid $ 25 for an oil change! Great! Service was fast and the manager told me everything else looked good and healthy on my car. Wow! I couldn’t believe it! I walked out of there with a smile, knowing my car had been in good hands and I wasn’t being scammed into fixing something else that didn’t need to be fixed. I loved that I could make a same day appointment and get out quick! Excellent job, Sears Clovis! Will be recommending to everyone!

They are great! First class VIP service from them all. Never over the quoted price amount, takes us to our office so we can wait there as well! They match and (always for us) beat other prices, they will go out of their way to get tires and parts for you. They are also good at diagnosing problems and solving them. They have saved out bacon more than once just before a trip with emergency repairs. Thanks everyone!

About a year ago, I took my 4wd 4runner there to get a front end alignment and tires balance. My wife and I dropped off the truck and went inside the mall to go shopping. After about an hr and half, the service writer called me and said my tuck was done ready to go.
After paying for a FEA and the 4 wheel balance, I went outside to the truck and I noticed there wasn’t any wheel weights on the wheels, inside or outside of the wheel. So I went back and asked the s/​w if they balance the tires and he said yes they did. Then I asked him why there wasn’t any weights on the wheels.
.he went and asked the tech that did the FEA and asked if he balanced the tires which he replied no. I mean, he has the repair order. It stated in there that it’s in there for a FEA and tire balance.
So either they were trying to scam me or the tech didn’t even look at the r/​o.
Now I have to wait another 45 minutest for them to balance my tires.
Yesterday (09÷05÷14) I took my truck back to them to get another FEA cause I just added some lift spacers. The reason I took it back to them is because they’re only 2 miles away from my work place and we also take our company vehicles there and give them another try.
I picked up my truck, drove it back to my work and noticed there was a leak coming from behind the l/​f tire. Upon further inspection, I noticed the cv boot was cut and grease was dripping out.
I took it back and talked to the service writer, who called the service manager, Barry and we looked at it on the rack.
Barry and the alignment tech ensure me that they didn’t do it and that I might of cut it when I added the lift spacers. There was no other grease in that area other then the freshly leaked grease. Even one of the tech there look at it and said it looks like a fresh cut. Even on the r/​o where they do the free visual inspection, the tech even checked that the cv boots were good.
So Barry said the only thing he can do for me is go half ($ 63 is his cost) on a new axel, but I’ll have to do the labor myself.
I’m not going to waste my time and their times over $ 32.
They just lost my business and my company business.

Hi I am Barry L Proxmire and I am The new Manager at Sears Auto Center in Clovis. My # 1 Goal is to make every Member have the best experience, We offer many Automotive Service’s to meet your needs. And I won’t let our Tire prices be beat. And right now we have some Fantastic Deals on Clearance Tires While Supplies Last

Most people take their vehicles to Sears Auto Center for basic services such as tires, oil changes & alignments. But no mechanical services since Sears Auto is not allowed to perform this type of work.
I proceeded to take two vehicles in for service. First one was for an oil change with a promise time around 2hrs which is a normal wait time at 11:30 on a Saturday. The second vehicle was for an alignment on an older lifted Toyota with a wait time 30 – 60 min.
I was a little skeptical taking the truck in but the service writer assured me that they can perform the service. So I agreed.
After receiving the truck 30min later than promised I proceed to take it around the block to make sure it drives straight. When suddenly the truck started shaking violently and to a point where it couldn’t stop (some people call it «death wobble»).
I promptly grabbed the alignment specs and that’s when I notice they were all screwed up, not to mention it was set to the wrong truck. (I hold an ASE in suspension so I have a good idea on how it works). I returned to the shop asking them to reset it to the correct specs and a couple tries later there was no progress.
By this time I have been at Sears for over 2.5 hours and beginning to get frustrated. I asked to tech to set the specs back to what they were before so I can just take it somewhere else. After this I received a refund.
Now it’s 2:36pm and I’m currently sitting in the waiting room waiting for my 2hr oil change to get finished.
All I got out of this Clovis Sears Auto was terrible service both verbally and mechanically. Oh and let’s not for get a shaking truck which they couldn’t explain.
Enter at your own risk. But don’t take my word for it.

I was apprehensive about going here for my Boyfriend’s car, as I normally do all my own work, but they quickly made me realize that if I needed help, this was the place to go.
The first time, we had to have our brake cylinder replaced. It was in and out, and reasonably priced.
The second time, we had to have a tire replaced after only about 4 moths of getting a new set here. $ 20 pro-​rated, and they only took 15 minutes to pull the tire off the wheel, mount and re-​balance it. Awesome.
This last time, we had broken a lug nut stud (the screws that your lug nuts fit onto). Originally, we were quoted $ 70, plus parts. when we spoke to our service provider, she quoted us at $ 87, plus tax. Lexi was personable and funny, and kept me updated, even as she was on the phone ordering our parts. However, about an hour later, when we went to pick up the car, a pleasant surprise greeted us; Chris, our mechanic, «happened» to have spare lug nuts and a key, that matched our aftermarket rims! He gave them to us out of his personal stash, saving us almost $ 40! We left spending half of what we expected, and the car has never felt better.
All in all, for my many visits here, i would trust and recommend them with many more jobs, and am happy to give them my continued business.