Sears

If I could give this place zero stars I would! The worst customer service I have ever experienced at a store. Bought a table and when I went to pick it up, they didn’t have it in stock. Manager rudely offered me 20% a damaged model. She didn’t even apologize for wasting my time. Will never shop here again.

Never get a sears home appliance warranty they will run you in circlesthis is truly a business where the left-​hand does not know what the right hand is doing my wife spent six hours trying to get our washing machine repairedit was leaking all over our floor they had just replaced it three months prior and could care less of our situationthey just care about getting the initial payment for the appliance warranty and charging a $ 65 service charge each and every time they come to your house By the way be prepared to wait for them to come to your house they are coming back to our house tomorrow between eight and five another day missed of workI have never been treated this way by any business in my life We are usually patient people and are both in the customer service industry

Bought a $ 1400 Kenmore side by side Refrigerator /​freezer a year ago and have had repair man out three times to fix it. Not to mention I had to fix the door hinge myself the first day that was bent allowing the door to come off and I was shorted one door shelf, which I ended up having to purchase on line. First the fridge quit cooling the day before Thanksgiving. They came the day after Thanksgiving and I had to throw away all the stuff prepared for Thanksgiving the day before .Next the freezer quit freezing so they came out and fiddled around but didn’t have the right part, so they ordered an ice maker. Then they came back the next day and replaced the heater for the defroster but never installed the new ice maker I received via UPS. Now the ice maker quit working and it’s a couple months out of mfg. warranty, now they don’t want to fix it or address the fact that they sold me a lemon! They want me to now purchase a two year warranty for $ 440 or $ 39 a month rather than address their faulty product. I replaced an Amana I had for 20 years (which I had only two service calls) with a Kenmore that the salesman said «Was top of the line.» When I complained on the service line the girl said «I should have kept the Amana and had it repaired» how’s that for honesty about Sears quality! Why didn’t they tell me I had to have an ongoing warranty to keep it running! I have purchased two other high dollar appliances and wonder when they will quit ! I would never buy another thing from sears again. In the 70’s I had an issue when they screwed me over with a car repair and quit shopping there until I decided to but a frig and in-​wall oven last year, guess it was a wrong decision going back… so much for thinking they would appreciate my business ! I think I am compelled to call the BBB…

We recently purchased a washer and dryer from sears. They are nice units, but the experience working with sears was dreadful. The washer and dryer had to get delivered separately, 3 weeks apart. The washer was damaged and had to be replaced 3 times. Yes, 3 times! The stress nearly killed me. Dealing with sears each time was painful. They have way too many phone numbers and trying to get in touch with someone to help me was extremely difficult. They charged my card incorrectly. The installers installed hot and cold water on the wrong lines, forgot all the extra accessories we paid for, and Sears was incredibly unresponsive. I wish I had purchased elsewhere and saved myself hours upon hours of trouble. If you read this, I would take caution in dealing with sears. They have horrible internal communication between the departments, and delivery. Shop elsewhere.

WARNING DO NOT BUY ANYTHING FROM SEARS! They will not stand behind it!
Our refrigerator stopped working again! Sears customer service is the worst in the world. This is the 4^th time our refrigerator has broken and all we get is the run around. First the Ice maker stopped working and they had to replace it. Next it stopped cooling, it was set for 33 degrees but only cooling to 65. After a month of fighting with service they finally got back and replaced some parts and it got down to 45 degrees. Called them out again and took another day off of work to meet the technician, and they failed to show! Had to take another day off the next Friday and the technician had to order parts again, waiting for another service visit this Thursday, and now the freezer has stopped working and everything is melting!
They are so bad, I joined Unilocal just to complain about them!

I’m not sure why there’s so many bad reviews on here because I’ve always had excellent experiences shopping at this particular Sears. The employees are always very friendly and I’ve never had any issues finding help or checking out. As long as you don’t go in looking for things to complain about I’m sure you’ll be fine.

What a waste of time.
dropped by this weekend. spent a good 15 minutes or so wandering fruitlessly, not finding what we were after. finally helped by an associate from a completely different area of the store, on his way back to his area. took said item to the nearest register, where an older man and a woman were trying to sort out some issue; she finished and went off to her break, and while we waited, another customer came up and was immediately helped, while we were left standing there holding the product we were attempting to purchase.
went looking for another employee to ring us up, only to be ignored by two separate groups of employees (one near ovens/​dishwashers, the other by the refrigerators) who were too busy sociaizing to bother helping us.
continue over into the clothing section to one of the actual checkout counters, and stand in line. 3 people ahead of us, one male employee ringing customers VERY slowly, and two female employees behind the counter, one making what sounded like a personal call, while they discussed how much they hate working in layway.
disgusted, we left our item on the floor in line, and walked out empty handed. sad to say, this isn’t the first time i’ve walked out on purchasing things here because most of the employees aren’t at all interested in helping customers. i really should have known better though… one star added because while the sales floor is mostly a waste, the one online purchase i’ve made (and picked up) went reasonably smoothly. i will do my best not to inconvenience them with my business again though.

I wonder how long Sears can keep going before they have to close their doors? I purchased a small tablet and had it shipped to the store for PU. Picked up the item, no problem. Attempting to charge the item I discovered the charging connector was defective and would stop charging if the wire or tablet was moved slightly. I called Sears to return the item and the rep implied there might be a problem with returns and it would depend on what «contract said» and he would check it out. Apparently I could return the item and he said he would issue a return label and credit my card. Well, management thought otherwise and the rep could not get authorization. What a waste of 40+ minutes of my time. Should of stayed with Amazon. Still have not resolved the matter, but what poor customer relations. I would recommend you stay away Sears and spend your money with a company that cares a wit about service.

I for sure hate Sears. Rarely shop at Sears, but was in need of a refrigerator. My husband and I shopped around for about 6 weeks before deciding on a fridge. We went into both Sears several times. The sales people are friendly but EVERY time we went in to shop, they ALL pushed for their extended warrenty. Which when reading online reviews, we just felt the warrenty wasn’t worth it. $ 500 for 3 years? Really??? Our old fridge cost us $ 35 for someone to come out and the people we called came out the very next day. Sears couldn’t guarentee someone coming out and fixing any problem within a week. So when we said we didn’t want the warrenty, it was pushed 3 more times saying the same thing. When finally buying the fridge, it still took 3 weeks for them to deliver it. Which is really just too long to have an appliance delivered. If the fridge I liked was offered somewhere else, I would have gone there instead.