The Home Depot

I bought a gas grill over Memorial Day weekend and when I got home with it, I was unable to start it. I spoke with Roger in Lawn and Garden and was SHOCKED to hear him offer to drive to my house to take a look! He quickly discovered the problem and saved the day-​great customer service!!!

This is, by far, the best Home Depot store that I have ever shopped at! In particular, sales associate Donna Campbell was the definition of true customer service. Right from the start, she was attending to my every need, she answered all of my questions, gave me great suggestions as to which products worked best, and she did not stop until I had everything I needed. Seriously, she went above and beyond. Thanks!

I always find the staff at Home Depot to be very friendly and helpful. This particular location was not any different. Their garden section is not very big compared to other locations. I managed to find what I was looking for with the help of a very patient associate.

This place gets more frustrating every time I go there. In the garden shop today after lunch there were 4 employees standing around with nothing to do, including two check out clerks at the exit. I had to go in the store to the paint department (logical location) to get lawn refuse bags and when I came back to check out, the exit gates from the garden shop were closed and chained, despite a very large sign that said they are open 8 – 8. A woman at the cash register said I would have to go inside to check out because no one there could do it!
So inside to self checkout which is always a disaster. I had large bags of soil that I could not lift to the counter, so I asked an employee if she could use a gun to do scan the heavy items. Only 3 of 4 terminals working, and she goes to talk to another customer, leaving me standing there. Not one register in the entire store was staffed. But there were groups of employees standing in the aisles talking about the scene on The Bachelor where the guy and the girl were naked in the swimming pool! At last a young man came and opened up an attended register. He was very cordial and efficient. I just wish it hadn’t taken 30 minutes for me to find a staffed checkout lane.

Home depot in college park Maryland is the best location I find all what I need and looking for.
also great price and very very good quality tools.
Thank for all from
Eagle locksmith
Yaniv
I like to get tools for my company.

Ridiculous experience at Home Depot… I had to wait in the self checkout line for 20 minutes because they don’t have a single person working the register! Where has customer service gone?

I went in today with a slight emergency (from my perspective) — the vertical walls to my front step have large holes and the concrete continues to crumble if touched. I aka had some driveway issues. Having only limited warm days left before it gets cold I head out to Home Depot.
I started grabbing tubes of this and that concrete filler and sealant from the construction aisle and then asked an employee to confirm that I had the right materials for the tasks at hand. The person. I asked wasn’t sure but paged Donnie. Donnie was good at listening and getting the facts and was confident of the solution. He helped me find a smaller container of a hydraulic cement that I needed to keep out the water seapage. I hadn’t been planning to mix up concrete but he helped me feel confident for the job ahead. He also helped answer the driveway questions I had. To top it off he welcomed me to come back again so we could tackle covering up he whole steps later on with a thin layer of concrete and instructed me how to find info on YouTube.
In short, my visit here was very positive thanks to the friendly expertise and guidance of Donnie. Thanks guys!

Had a nice experience with an employee. Alison took me around the store when I went looking for drywall mud and joint tape. While doing that she showed me her smartphone app and how it locates merchandise by aisle and bin number. What a great idea! Now I HAVE that badboy. It will do. Smaller and Not as well stocked as the PG Plaza location.

This Home Depot is about twice as good as the Aspen Hill location. It is so much better that I will get on the beltway to come here to shop!
Great outdoor selection, good plants and sheds on display.
If you have that special diy project, they probably have what you are looking for here!

I came in looking for a air filter for my lawn mower today which we didn’t see on the shelves. And we we looked online it said there were 15 of the Briggs & Stratton air filters. We asked two employees that were more than welcome to help us out. It was great customer service. I want to thank joe and Timothy at the college park location. They help look through all the boxes above the shelves until we found what we needed. Needless to say we found it which we were very pleased we didn’t have to travel to another location.

I go to this Home Depot all the time and usually find the employees very helpful. But today I needed something in the plumbing department and the female clerk was extremely rude. She actually said «dah» to me when I couldn’t find something, claimed she was a plumber and humiliated me in front of other customers when I was questioning her advice. I left the store very upset and it kind of ruined my day.

Nice big store, separated from the rest of the shopping center and a flight of stairs down. Better customer service than I had expected. But for some reason their key computer could not locate the appropriate blank for my front door. But I did find the other items on my list.

I thought they were getting better. Last evening I went looking for flooring, no one would help. One person we found and he said he didn’t know much about it. After 30 minutes of looking through what we could find on our own we asked them to check stock. They said they didn’t have enough (500 sq ft). never looked at the other stores and wanted us to purchase only what they had and then we could look elsewhere for the rest. Really!!!
Had paint mixed as well, same attitude, «paints down that isle» No assistance whatsoever. I am so disappointed they were improving but they have fallen tremendously. Time for HR to step it up and shame on management for not being out there.

My wife and I purchased a gas grill at this location and had the option to have one in the box that we would have to assemble ourselves or one that was pre-​assembled. We chose to take one that was pre-​assembled and when we realized that it wouldn’t fit in our car Mr. Chris was there to partially unassembled the grill for us. Mr. Chris spent approximately one hour patiently attempting to take one side off in order to try to fit the grill into our car. Eventually Higgins was on the job and was able to get the screws out and removed one side of the grill which just wasn’t enough to get into our car. At that point Higgins offered to take our name and address and assured us that, at no extra expense he would personally deliver another grill to us the next day. Great customer service is a rarity these days so I am extremely impressed with the customer service Mr. Chris and Higgins has provided! This Home Depot location has earned a good deal of loyalty from my wife and I as long as they retain excellent employees like Mr. Chris and Higgins. They both deserve a raise for showing that as far as they are concerned, the customer comes first.

Store is clean and offers excellent customer service everywhere.
Came into get paint and advice on a DIY project. The head guy in paint department is superb (I regret I forgot his name). He talked me out of what would have become a complicated and disastrous undertaking… it always looks easy on TV ads. If only all Home Depots in Mont. Co. Could be like this!

This Home Depot has AMAZING customer service. Every single employee says hello, looks you in the eye, asks if you are finding what you are looking for, assists in times and situations where they don’t «need» to, and also makes sure that you are purchasing the right thing for your home or needs. (Read: saving money and giving ideas!)
Every single time I go to this store, I am aware of the customer service standard that the management of this store must have in place.
I had to go to another Home Depot on the same day because the CP store didn’t have the product I needed and it was even more clear how different the standards are at the DC NE Home Depot. (Not good.)
Nice job, CP Home Depot. You have a earned a loyal customer,

Was relatively easy to get my wood cut here, they had a good number of attentive staff, parking wasn’t bad although the lot doesn’t have a direct entrance that I could see (might affect someone with a big trailer – there could be another entrance I didn’t see).
All in all, this wasn’t a bad experience, which ranks as a positive experience at HD. At many HD stores I feel alone in a sea of orange banners that are unhelpful and the only aisle I can find is the one with all the paint. I hate that aisle. Here it was well organized, plenty of personnel were around, and I was able to get in and out quickly.

I spend a ton of money at this story. I live a couple of miles away and its quick to get into and out of. The management doesn’t seem to take their jobs seriously. Departments like electrical, plumbing, hardware have lots of items out of stock, lots of items misplaced. Come back a few days later and the same items are out of stock. I’d like to see the managers pay more attention and havetheir employees take more pride in their departments. Not uncommon to see employees yakking away on their cell phones instead of engaging customers. Thanksfully the Silver Spring store is only a couple of miles up the road and they don’t seem to have the stocking issues that College Park does.
I will say that their garden center is well run, although much smaller than the one at the Silver Spring store.

They CANNOT copy motorcycle keys here (even though I was told over the phone they could). Waste of a trip.

I usually like Home Depot but this one was terrible. I went on a weekday night to have some keys made. I stood at the key counter for 5 – 10 minutes while employees walked by, cashiers stared, and no one stopped to ask if I had been helped or if anyone had been paged to the key center. Finally, after 3 other people were there waiting to get keys made, they paged someone to help us. It was another 5 – 10 minutes before a cashier walked up, mumbling that someone should have shown up and make the keys. After all that, he didn’t make my keys correctly! None of the copies work.
After the key ridiculousness, I walked around looking for another employee to help me in the electrical department. He took me to the correct aisle but could not find what I needed. He was going to page someone when I walked further down the aisle and found what I needed.
Complete waste of time. I am no going back to this location unless I am desperate. I would say 1-​star, but at least the employees weren’t rude. Just incompetent.